August 4th, Login Issues

[ComicRelief]

Comcast; I also put a trace route into the ticket I submitted. Looking at the list though this appears to be infecting just about every carrier....any chance this is a bad DNS propagation issue that could simply be fixed by us once again adding IP addresses to our local host files in order to 'fix/patch this issue until the DNS servers are resolved....like what happened several years ago?

While I suppose that could be possible, I would think that if that were the case, one would not be able to log-in at all. I can get to character selection, and see the DDO store from there, and even launch character creation - I just can't get into the game when I select my character (of course, with two in limbo, I've not dared tried the others yet).

But what do I know?

[ShitroDuepa]

I accessed the ticket page and filled out the form, but could not submit the ticket. "Router required," it says. Just so you know, Tolero.

[Drwaz99]

I accessed the ticket page and filled out the form, but could not submit the ticket. "Router required," it says. Just so you know, Tolero.

There's a section where you need to put router information in. It's required information, so if you leave it blank it will not send the ticket. If you don't know the make an model put "NA" in the box.

[Cyndder]

While I suppose that could be possible, I would think that if that were the case, one would not be able to log-in at all. I can get to character selection, and see the DDO store from there, and even launch character creation - I just can't get into the game when I select my character (of course, with two in limbo, I've not dared tried the others yet).

But what do I know?

It really would depend on if DNS did not propagate equitably or completely to each of the carriers. Some may lost all IP addresses for turbine and others could be incomplete. The only way to take DNS out of the equation would be to add the entries to our local host file; reboot to ensure it takes, and see if that corrects some of our issues. I can log onto every server except Khyber which is failing to find the login server. (Even got onto and moved around on Lamania.) I created a toon and got onto the ship on Wayfinder to open a ticket last night....to be told "...if necessary." They would post something here (almost 14 hours ago). What I'm offering to do--if the devs will send us the information...is add in the appropriate entries into my hosts file and see if this is a DNS issue.

[ComicRelief]

Well, I'm able to log-in with one of my two "stuck in limbo" characters - and even move between zones. Hope it stayes that way *knock on wood*

[Qoward]

Im using AT&T in Milwaukee, WI. Can't get on here either :/

[Failedlegend]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

Bell, Canada, Near Toronto I can log-in fine

[Raoull]

So odd.....

For a bit there, I thought I was working again. Did a number of zone ins, all was fine.

Eventually decide "OK, I can play". Leave the ship and zone into harbor, all is well. Zone into Spinner's Prison? Nope. Not a chance. Restart client, still can't get in.

Give up.

'da hell.....

[Momsboys]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

Qwest/Centurylink working just fine. Just so you know.

[Rockcrusher]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

Started on 8/3 at 6:00 PM PST and my carrier is Verizon (FIOS).

After an hour or two, I rebooted the PC, flushed DNS, rebooted the router, etc. to no avail.

Did tracert and ping successfully last night, but keeps failing when trying to contact authentication server.

[ComicRelief]

Darn defective wood...

[Rockcrusher]

Started on 8/3 at 6:00 PM PST and my carrier is Verizon (FIOS).

After an hour or two, I rebooted the PC, flushed DNS, rebooted the router, etc. to no avail.

Did tracert and ping successfully last night, but keeps failing when trying to contact authentication server.

As a follow-up: I was able to logon to Sarlona with one character, but not my normal server Argo

[Rockcrusher]

Started on 8/3 at 6:00 PM PST and my carrier is Verizon (FIOS).

After an hour or two, I rebooted the PC, flushed DNS, rebooted the router, etc. to no avail.

Did tracert and ping successfully last night, but keeps failing when trying to contact authentication server.

As a follow-up: I was able to logon to Sarlona with one character, but not my normal server, Argo.

[Cordovan]

Thanks, everyone, for the information. We are continuing to investigate.

[packrat2488]

Still having issues getting past the launcher 33% error.

AT&T Houston Texas

[RealKorike]

Issues started last evening near 8PM CST - ATT UVerse ISP - Kansas City Metro area. Still occurring, same issue. Launcher pops up then fails to connect to patch server.

[Dee_Snider]

Time: Started 8/3 - still happening
Server: Khyber
Character: all toons of Dee_Snider but mainly Chromedreams
Real world (not game world) location: Peoria, IL
ISP: Comcast
Router: Motorola SURFboard SB5101U
Operating system: Windows XP

In a nutshell: I login no problem, select my character (Chromedreams, showing in the correct location like all other toons), and then I get the load screen that never loads. The blue bar at the bottom doesn't fill at all and the in-game "triangle" cursor is present, which isn't normally there. After a few minutes of not loading, it crashes, shutting down DDO completely and spitting out the message: "The Connection to the Server has been Lost". I've tried all the usual stuff (unplug router, flush dns, ccleaner, etc.) but it still behaves the same. Have submitted a ticket. Thanks!

[Kik97]

Now I can't even get past the login server, fails on 20 out of 20 attempts before timing out. Yesterday I was able to get to character selection and choose a character, then it would crash when trying to load that character. That went on for about an hour yesterday with different characters before I was able to get one to load completely.

Verizon Pearl River, New York

[ComicRelief]

So...with the log-in/staying connected issues this weekend, any chance Cove will be extended another week(end)? {Hey, someone was bound to ask - might as well be me...}

[Yogurt717]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

Commie Cast