August 4th, Login Issues

[PuppiesAndRainbows]

I realize this is a fairly labor-intensive process, but if a couple of folks are willing, please try flushing your DNS to see if that makes a difference. It would help us rule out or focus on possible DNS-related things as we investigate a cause:

1. Start by power cycling your router and/or modem by unplugging them, waiting 10 to 20 seconds, then plugging them back in. Once those have reset themselves click on the "Start" button and then click on "All Programs" Choose "Accessories".
2. In the menu, find the "Command Prompt" icon, right-click it and choose Run as Administrator (on Win8 hold alt and press "X" and select "Command Prompt (admin)" from the list). If this option is not listed, simply left-click the command prompt icon instead.
3. On the Command Prompt window that pops up, type the command below exactly as it appears, hitting the enter key afterward: ipconfig /flushdns
4. When that command finishes, there should be a message of "Successfully flushed the DNS resolver cache", at which point please reboot your computer and upon re-entering Windows, and test again to see if the issue persists.
5. If after typing in the ipconfig /flushdns command and hitting enter you do not see the success message, or if you received an error, ensure that you typed the command exactly as it appears above.

Thanks!

reset the router - cold/power cycled
flushdns on one PC
rebooted another PC
same results on both

Can't get past searching for login server on Orien.

Created a test account.
I get the exact same thing with the test account.
Orien sticks at searching for login, all the other servers make it to the character selection screen.

[ForumFrenzy]

I realize this is a fairly labor-intensive process, but if a couple of folks are willing, please try flushing your DNS to see if that makes a difference. It would help us rule out or focus on possible DNS-related things as we investigate a cause:

1. Start by power cycling your router and/or modem by unplugging them, waiting 10 to 20 seconds, then plugging them back in. Once those have reset themselves click on the "Start" button and then click on "All Programs" Choose "Accessories".
2. In the menu, find the "Command Prompt" icon, right-click it and choose Run as Administrator (on Win8 hold alt and press "X" and select "Command Prompt (admin)" from the list). If this option is not listed, simply left-click the command prompt icon instead.
3. On the Command Prompt window that pops up, type the command below exactly as it appears, hitting the enter key afterward: ipconfig /flushdns
4. When that command finishes, there should be a message of "Successfully flushed the DNS resolver cache", at which point please reboot your computer and upon re-entering Windows, and test again to see if the issue persists.
5. If after typing in the ipconfig /flushdns command and hitting enter you do not see the success message, or if you received an error, ensure that you typed the command exactly as it appears above.

Thanks!

Done with no change in the problem. The same characters are affected by the login problems.

[jscott457]

I realize this is a fairly labor-intensive process, but if a couple of folks are willing, please try flushing your DNS to see if that makes a difference. It would help us rule out or focus on possible DNS-related things as we investigate a cause:

1. Start by power cycling your router and/or modem by unplugging them, waiting 10 to 20 seconds, then plugging them back in. Once those have reset themselves click on the "Start" button and then click on "All Programs" Choose "Accessories".
2. In the menu, find the "Command Prompt" icon, right-click it and choose Run as Administrator (on Win8 hold alt and press "X" and select "Command Prompt (admin)" from the list). If this option is not listed, simply left-click the command prompt icon instead.
3. On the Command Prompt window that pops up, type the command below exactly as it appears, hitting the enter key afterward: ipconfig /flushdns
4. When that command finishes, there should be a message of "Successfully flushed the DNS resolver cache", at which point please reboot your computer and upon re-entering Windows, and test again to see if the issue persists.
5. If after typing in the ipconfig /flushdns command and hitting enter you do not see the success message, or if you received an error, ensure that you typed the command exactly as it appears above.

Thanks!

I did this and successfully flushed the DNS cache. Rebooted and...

No change in my issue (Searching for logon server...20 of 20)

J

[Azalin]

I realize this is a fairly labor-intensive process, but if a couple of folks are willing, please try flushing your DNS to see if that makes a difference. It would help us rule out or focus on possible DNS-related things as we investigate a cause:

1. Start by power cycling your router and/or modem by unplugging them, waiting 10 to 20 seconds, then plugging them back in. Once those have reset themselves click on the "Start" button and then click on "All Programs" Choose "Accessories".
2. In the menu, find the "Command Prompt" icon, right-click it and choose Run as Administrator (on Win8 hold alt and press "X" and select "Command Prompt (admin)" from the list). If this option is not listed, simply left-click the command prompt icon instead.
3. On the Command Prompt window that pops up, type the command below exactly as it appears, hitting the enter key afterward: ipconfig /flushdns
4. When that command finishes, there should be a message of "Successfully flushed the DNS resolver cache", at which point please reboot your computer and upon re-entering Windows, and test again to see if the issue persists.
5. If after typing in the ipconfig /flushdns command and hitting enter you do not see the success message, or if you received an error, ensure that you typed the command exactly as it appears above.

Thanks!

This worked - testing a second computer without doing also worked though, so maybe the issue is resolved?

[ComicRelief]

I realize this is a fairly labor-intensive process, but if a couple of folks are willing, please try flushing your DNS to see if that makes a difference. It would help us rule out or focus on possible DNS-related things as we investigate a cause:

1. Start by power cycling your router and/or modem by unplugging them, waiting 10 to 20 seconds, then plugging them back in. Once those have reset themselves click on the "Start" button and then click on "All Programs" Choose "Accessories".
2. In the menu, find the "Command Prompt" icon, right-click it and choose Run as Administrator (on Win8 hold alt and press "X" and select "Command Prompt (admin)" from the list). If this option is not listed, simply left-click the command prompt icon instead.
3. On the Command Prompt window that pops up, type the command below exactly as it appears, hitting the enter key afterward: ipconfig /flushdns
4. When that command finishes, there should be a message of "Successfully flushed the DNS resolver cache", at which point please reboot your computer and upon re-entering Windows, and test again to see if the issue persists.
5. If after typing in the ipconfig /flushdns command and hitting enter you do not see the success message, or if you received an error, ensure that you typed the command exactly as it appears above.

Thanks!

Negative Ghostrider. Followed steps (well, OK, skipped step 2 because I have a shortcut to the command prompt on my desktop, but that won't matter 'cuz it's using the command prompt that's important...) and still have same connection issues. That is - can get into character selection screen and select charaters (and open DDO Store AND even go to create new character screen) but selecting character and "enter"-ing just sits on zone loading screen and eventually times out. Blue bar does not progress.

Also trying at least twice, to ensure it's not just the dreaded "first log-in diconnect" bug...

{?? If it weren't for bad luck, I'd have no luck at all (Woah!)... ??}

[Qoward]

In Wisconsin using AT&T, getting stuck at 33%. Rebooted modem and flushed DNS...still nada :/

[Cordovan]

All right, thank you very much to the folks who tried to flush their DNS to see if it made a difference. We will continue to look into the cause, and I will do my best to keep you updated.

[CrissyViper]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

I'm having the issue of crashing on character load in. I play on Lammania. This started for me last night. For my guildie its been three weeks of this same exact issue with no progress working with support back and forth via emails all that time. We need a fix badly.

[jscott457]

I realize this is a fairly labor-intensive process, but if a couple of folks are willing, please try flushing your DNS to see if that makes a difference. It would help us rule out or focus on possible DNS-related things as we investigate a cause:

1. Start by power cycling your router and/or modem by unplugging them, waiting 10 to 20 seconds, then plugging them back in. Once those have reset themselves click on the "Start" button and then click on "All Programs" Choose "Accessories".
2. In the menu, find the "Command Prompt" icon, right-click it and choose Run as Administrator (on Win8 hold alt and press "X" and select "Command Prompt (admin)" from the list). If this option is not listed, simply left-click the command prompt icon instead.
3. On the Command Prompt window that pops up, type the command below exactly as it appears, hitting the enter key afterward: ipconfig /flushdns
4. When that command finishes, there should be a message of "Successfully flushed the DNS resolver cache", at which point please reboot your computer and upon re-entering Windows, and test again to see if the issue persists.
5. If after typing in the ipconfig /flushdns command and hitting enter you do not see the success message, or if you received an error, ensure that you typed the command exactly as it appears above.

Thanks!

No luck with this procedure.

In addition, I looked at the "hosts" file, and changed this line:

#74.201.102.13 gls-auth.ddo.com # Login Server

To this line:

74.201.102.13 gls-auth.ddo.com # Login Server

Still no luck.

J

[Kik97]

Ok I did flush the dns and was able to log in. had the first character disconnect but reclogged and loaded a second character successfully

[ComicRelief]

Ok I did flush the dns and was able to log in. had the first character disconnect but reclogged and loaded a second character successfully

It's possible it's only affecting certain characters, and not necessarily all of them. You might want to see if you still have issues with that first one.

Just sayin'...

[FrozenTwo]

I've even tried switching to my employers primary DNS servers, flushing my cache and the DNS servers cache ensuring they would get the correct addresses from the root name servers. Still no luck, 33% timeout connecting to update servers. I'm in Minneapolis using Comcast and the DNS servers are in Iowa on a local telephone companies fiber optic backbone. If it's a DNS issue then the root name servers are handing out bad information from the primary DNS holder.

[Kik97]

Ok, I was able to login on both of my subscriptions on my main computer after following Cordovan's instructions on flushing the DNS. Still had first character selected crash, but was able to log second character successfully each time.

[FrozenTwo]

If it's a DNS issue then the root name servers are handing out bad information from the primary DNS holder.

Correction - Root name servers hand off the IP of the authoritative DNS server to the requesting DNS server.

[LordDunmore]

Not sure if this will help. I am currently logged in on one PC (Win 7) here at the house. No issues at all. I broke out my WIN8 laptop, and decided to see if I could get in. This laptop needed the most recent update. Right now, it's stuck on client_sound.dat-11868. It's been sitting at that spot for 20 minutes.

Note: Both computers are plugged into the same router, using Comcast.

[Telayna]

I realize this is a fairly labor-intensive process, but if a couple of folks are willing, please try flushing your DNS to see if that makes a difference. It would help us rule out or focus on possible DNS-related things as we investigate a cause:

1. Start by power cycling your router and/or modem by unplugging them, waiting 10 to 20 seconds, then plugging them back in. Once those have reset themselves click on the "Start" button and then click on "All Programs" Choose "Accessories".
2. In the menu, find the "Command Prompt" icon, right-click it and choose Run as Administrator (on Win8 hold alt and press "X" and select "Command Prompt (admin)" from the list). If this option is not listed, simply left-click the command prompt icon instead.
3. On the Command Prompt window that pops up, type the command below exactly as it appears, hitting the enter key afterward: ipconfig /flushdns
4. When that command finishes, there should be a message of "Successfully flushed the DNS resolver cache", at which point please reboot your computer and upon re-entering Windows, and test again to see if the issue persists.
5. If after typing in the ipconfig /flushdns command and hitting enter you do not see the success message, or if you received an error, ensure that you typed the command exactly as it appears above.

Thanks!

No joy here. Server Cannith. Locale: Houston ISP: AT&T. Almost been 18 hours without a fix...getting edgy!

[Scrag]

No joy here. Server Cannith. Locale: Houston ISP: AT&T. Almost been 18 hours without a fix...getting edgy!

flushdns did nothing here either. Odd, what exactly did you do on your end? Sounds like someone messed with a bind record and ip address association.... There would be no other reason that a flushdns would "fix" anything. Why would such work have been done 6ish pm on a Saturday night....

[die]

flushdns did nothing here either. Odd, what exactly did you do on your end? Sounds like someone messed with a bind record and ip address association.... There would be no other reason that a flushdns would "fix" anything. Why would such work have been done 6ish pm on a Saturday night....

http://www.youtube.com/watch?v=z5rRZ...2260932FA25D38

[Infinitedrift]

Hi,

I live in Tokyo, Japan. I couldn't log on in the morning here - about 10:00 AM. Now it's 5:00 PM, so 7 hours later, and I still can't log in. The launcher cannot get past connecting to server, so the error I'm getting is "An update error occurred. Cannot connect to server." I just read this thread and so submitted a ticket with the information requested by Tolero above.

If anyone has any new details on this problem, it would be wonderful if you'd post them.

Otherwise, if Tolero reads this, I have one unrelated suggestion: make the description box on the ticket submission page larger. It's so small I can't read more than one sentence of my writing, so I cannot edit.

Cheers, have a better day,

I am having the same problem exactly. I just submitted my ticket, and also trying to call on the phone.

[HernandoCortez]

No wonder they need your real world location, I bet this problem is localized. I, too, am having server connections problems and I'm playing from Japan.

My problems started last night when the game crashed as I was moving from The Harbor to Korthos Village. Ever since then, after selecting that character, I get to the world loading screen, there's no progress and I lose the server connection. But the game works fine for my other characters.

Its NOT a japan issue. I'm in Brazil having the same issues.