August 4th, Login Issues

[Gchrisberry1]

Filed ticket - now what? Are there any suggestions of things to try? Anything at all? Try logging in with a different character? (I've currently got two characters "stuck in limbo" and I dared not try another - yet).

Anyone? Anyone? {Bueller? Bueller?}

Just as an FYI, I still can't get into Khyber, but was able to play Wayfinder just fine.

[Cordovan]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

[ChowFat]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

Verizon

[ComicRelief]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

Comcast. Should we also update ticket with info?

(I assume yes, but one never knows...)

[Cordovan]

Comcast. Should we also update ticket with info?

(I assume yes, but one never knows...)

I am hesitant to tell everyone to do that at this point, but if you feel like it it probably doesn't hurt.

[1cebeast]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

ATT.
Stuck at initialization screen.

[Hendrik]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

Comcrap, err Comcast.

[Singular]

I am hesitant to tell everyone to do that at this point, but if you feel like it it probably doesn't hurt.

I have just been able to log in as if everything is normal - from Japan. Time is 10:22 AM in New York, 11:22 PM here. This is the first time in about 13 hours. So, whatever you guys fixed seems to be working on this end. I'll try to log in again in 20 minutes and if there's a problem, repost here.

[ComicRelief]

Why is that song by "Steelers Wheel" running through my head?

[Hendrik]

Why is that song by "Steelers Wheel" running through my head?

This one?

[Raoull]

I think it is ISP related. I'm using ATT DSL in Chicago.

In addition to the game having massive problems, I can't even get to www.ddo.com. (I'm using a connection other than my normal one to post this.) So if my phone is on my home wireless.... no DDO Forums. If I turn wireless off, and use the phone network, DDO forums work fine.

From my home network, I can ping www.ddo.com just fine. Telnetting to ports 80 or 443, however, time out.

The game does work... ish... like other people, if I try hard enough I can get it. It seems like 90% of the time though, I can't load into a zone with my toon. Whether that's the first load in or a subsequent one is unimportant. But that means even if I luck out and get in... as soon as I try to go into another area I'm dead again.

(All this info is in the ticket I submitted. Oddly enough, I can get to support.turbine.com from my home network....)

[ComicRelief]

This one?

But of course.

[enochiancub]

Sod the game, I'm just amazed someone made a Stealers Wheel reference.

[Drwaz99]

Kinda of interesting that I can't get past the initialization screen on the live server launcher but Lamannia fires up first time no issues.

[jscott457]

I can log into any server except the one I use Orien. I get the Attempt to connect to logon server 20 of 20 connection failed. I'm in the US. I have no issues at all on any other server I was in the middle of a quest got kicked and can no longer login.

Originally, I would get to the character screen, and then get stuck trying to log in a particular character. Now I get this issue. Trying to log in to Sarlona and I get Attempt to connect to logon server 20 of 20 connection failed.

Funny thing is, I can log into Cannith server just fine.

This is a strange one...

[Scrag]

RE isp question:

verizon fios out of dc metro area.

[ComicRelief]

Sod the game, I'm just amazed someone made a Stealers Wheel reference.

Nerds never grow up - they just grow old.

[unacceptable]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

Verizon FIOS

Everything else is working fine. Speed test came back stellar.

[Cyndder]

Comcast; I also put a trace route into the ticket I submitted. Looking at the list though this appears to be infecting just about every carrier....any chance this is a bad DNS propagation issue that could simply be fixed by us once again adding IP addresses to our local host files in order to 'fix/patch this issue until the DNS servers are resolved....like what happened several years ago?

[Joshguin]

We are also investigating whether there might be external issues at play, so for folks who are experiencing this issue, what ISP are you using (Comcast, Time Warner, etc?)

AT&T DSL. No problem with the forums, but stuck at the initializing part for both live and Lamma.

I can log onto non-turbine games such as Neverwinter. That one bores me though