Where is t he additional monitoring to look into TR cache? I lost all my gear!

[PermaBanned]

Based on this and other issues that keep popping up...I am seriously concerned for our future in this game. At this point it seems they have a single minded focus on Ravenloft (A Paid Expansion). I suspect a lot (The future of SSG) is riding on the success of the Mordor and Ravenloft Expansions. As much as I think they probably want to fix the TR bug...that won't make money for them. I'm not making excuses for them...just stating a fact. Getting that next influx of $$$ is probably front and center and top priority over everything else. I don't look at this grab for $$$ as greed as much as it is survival.

I look at SSG...and the only sources of Revenue (That I know of at least) are two very old MMO's. Both have dwindling populations. DDO has one issue after another popping up (Probably due to antiquated systems). It seems like everytime they fix one leak in the dam...two more pop up in it's place.

I'm not sure what the ownership structure is of SSG...but I would suspect there is some investor in the background looking for revenue results. If Mordor and Ravenloft fail to produce the results expected...the days of SSG (and thus LOTRO and DDO) will be numbered IMO.

My hope is (for the sake of SSG as a company) is that they have something new in the pipeline. If DDO and LOTRO are their only assets...SSG won't be long for this world.

I hope I'm wrong about everything I just wrote....I love DDO and dread the day they decide to "Turn it off".

I've suspected much the same, and they've essentially indicated it with a couple "no time for that now, working on Expansion" posts.

It's unfortunate in my opinion, because the current issues are already dissuading folks from making the Expansion purchase. I've known 2 players thus far who play together regularly, one lost their stuff Reincarnating and now both don't play. Both are looking forward to Ravenloft, both are now hinging their purchase on the affected one being made whole. Idk how common or uncommon that situation is, but I doubt I've met the only folks in DDO to find themselves in that boat.

Then there's folks like me who are currently just "mooching" (as one poster put it) our way through, as we've already bought most of what we want; and while we'd like to support DDO - the game we enjoy(ed), we don't want to support the direction DDO is developing in.

Then theirs folks dissatisfied for whatever other reasons (Stealth players perhaps?) who may well be holding thier funds in reserve too.

Individually, probably just drops in the bucket. Collectively, likely still not "a lot" but then DDO/SSG doesn't seem to have "a lot" to spare. It's my hope that Ravenloft does what they financially need it to do, and that then allows the breathing room to get busy fixing important broken stuff and add some CS. Given they've now either had to take time away from Ravenloft development for the MM & ASAH shinangigans or place the ASAH & MM UI on "temporarily unavailable" status (likely costing them revenue from $hard $ales) until Ravenloft development allows attention to those issues too...

My hope is not my expectation.

[PermaBanned]

A little late in on this thread and I am sure someone might have already said, but are there any suggestions for someone who is getting ready to start farming heroic lives?

In addition to the usual Voodoo of getting flagged for Reincarnation, then logging out followed by quitting to desktop before relaunching client to Reincarnate; someone posted that when making an ER there's early warning signs like your Enhancements panel (make sure to open that) being a blank & empty box.

Afaik, there's no extra Witchcraft to add to the Voodoo when just making trips from 1-20. As far as I've seen and heard, the issue seems to be predominantly if not entirely linked to making a double reincarnation - typically an ER followed by any of a Heroic, Iconic or Racial.

[Vint]

In addition to the usual Voodoo of getting flagged for Reincarnation, then logging out followed by quitting to desktop before relaunching client to Reincarnate; someone posted that when making an ER there's early warning signs like your Enhancements panel (make sure to open that) being a blank & empty box.

Afaik, there's no extra Witchcraft to add to the Voodoo when just making trips from 1-20. As far as I've seen and heard, the issue seems to be predominantly if not entirely linked to making a double reincarnation - typically an ER followed by any of a Heroic, Iconic or Racial.

+1 and Thank you

I'm getting ready to TR my main. Just to be safe I will move all of my collectibles/ingredients or other important things onto a bank toon.

[Captain_Wizbang]

linked to making a double reincarnation - typically an ER followed by any of a Heroic, Iconic or Racial.

That's the scenario for June & August, ETR, HTR.

What I noticed from missing items is was limited to ALL of the items we were given by Turbine/SSG. Raider's & Birthday Boxes, ALL of the lesser hearts.

The items acquired from said boxes are still in inventory.

[Gratch]

Was wondering if people who have lost items were doing that initial ETR that seems to cause the issue at heavy play times... aka when the server has a lot more going on to the back end database where the devs believe the issue lies.

Is it safe to ETR when the US goes to sleep (lowest population)? 4AM EST? Or could it be when the server database is trying to open the further connecting player's items and send that data back across the ponds the issue has a greater chance of occurring.

Would also be nice if CS could answer Jacklalane's ticket someday (aka last week) - though looks like right now they're more worried about ASAH and MonsterManual things... sigh

[Scrapco]

Was wondering if people who have lost items were doing that initial ETR that seems to cause the issue at heavy play times... aka when the server has a lot more going on to the back end database where the devs believe the issue lies.

Mine was a straight TR around 2 am on a weekday. Not sure what network would do with it, but I'm on a gigabit fiber line on the East coast.

[chippy]

Was wondering if people who have lost items were doing that initial ETR that seems to cause the issue at heavy play times... aka when the server has a lot more going on to the back end database where the devs believe the issue lies.

Is it safe to ETR when the US goes to sleep (lowest population)? 4AM EST? Or could it be when the server database is trying to open the further connecting player's items and send that data back across the ponds the issue has a greater chance of occurring.

Would also be nice if CS could answer Jacklalane's ticket someday (aka last week) - though looks like right now they're more worried about ASAH and MonsterManual things... sigh

I did my ETR around ~ 10:30 PM PST. It was on a Saturday.

[Gratch]

Weird... neither of those times sound like heavy population on the server when the database accesses would be taxed.

Guess we're all screwed. Reincarnate at your own item risk.

[chippy]

Still don't have my gear this really horrible.... I am so confused why customer service won't just help me and stop giving me a run around on tickets.

[LT218]

Still don't have my gear this really horrible.... I am so confused why customer service won't just help me and stop giving me a run around on tickets.

Because the new expansion will make them more money than you will cost them if you and a few of your friends quit. SSG is too short-sighted to realize that repeat customer retention and goodwill is the best long-term business plan.

This will likely continue because, unfortunately, people will continue giving SSG money in spite of things like this. The only way it will change as a whole is if the community started sticking up for each other and started boycotting sales and new expacs until things like this are addressed. Given the constant, daily bickering on these forums though, that's not very likely to happen.

[Captain_Wizbang]

Given the constant, daily bickering on these forums though, that's not very likely to happen.

[ChildofWizards]

Because the new expansion will make them more money than you will cost them if you and a few of your friends quit. SSG is too short-sighted to realize that repeat customer retention and goodwill is the best long-term business plan.

This will likely continue because, unfortunately, people will continue giving SSG money in spite of things like this. The only way it will change as a whole is if the community started sticking up for each other and started boycotting sales and new expacs until things like this are addressed. Given the constant, daily bickering on these forums though, that's not very likely to happen.

This has been a bug for a long-time it's only coming back up now since more people are TR'ing due to racial past lives.

[Clerize]

Was wondering if people who have lost items were doing that initial ETR that seems to cause the issue at heavy play times... aka when the server has a lot more going on to the back end database where the devs believe the issue lies.

Is it safe to ETR when the US goes to sleep (lowest population)? 4AM EST? Or could it be when the server database is trying to open the further connecting player's items and send that data back across the ponds the issue has a greater chance of occurring.

Would also be nice if CS could answer Jacklalane's ticket someday (aka last week) - though looks like right now they're more worried about ASAH and MonsterManual things... sigh

The one time I lost tomes it was when I ER'd sometimes early morning central time 1 day after the server was rebooted. A guildy ER'd/RR'd around the same time and lost all his gear. We think the devs were turning on the weekend bonuses around that time. In the past loosing tomes or destinies was a pain but usually got resolved within a day. Lately, this seems to drag on forever as the CS is absolute garbage now. The OP's toon is going on 12 days without destinies or tomes! Not to mention the missing gear..

[Cantor]

A little late in on this thread and I am sure someone might have already said, but are there any suggestions for someone who is getting ready to start farming heroic lives?

Clear out your shared bank to take all your main's stuff. Don't TR with anything on you that doesn't have to be. It seems plausible that having a ton of **** would increase chance of problems, also this protects all unbound stuff in the event of a problem.
I'm coming up on and er + htr combo before I go back to chaining heroics and am taking all the precautions I can.

Also dump btc stuff that's easy to replace or never used.

[ChildofWizards]

Clear out your shared bank to take all your main's stuff. Don't TR with anything on you that doesn't have to be. It seems plausible that having a ton of **** would increase chance of problems, also this protects all unbound stuff in the event of a problem.
I'm coming up on and er + htr combo before I go back to chaining heroics and am taking all the precautions I can.

Make a crafter toon too. and just move all collectabls + essences before hand. Crafted gear could get you through multiple lifes quite easily.

[Kerria]

Clear out your toon, including personal bank, even if you have to roll up a temp toon just to hold the stuff. Before you ER TR or whatever R you are doing take screen shots of any btc items still in inventory. Take off all your gear as well. Just wear your korthos underwear to the party. Even if doing an iconic don't put the gear on. You can keep all the stuff on you that is easy to replace as said before. And as the Voodu of full log between actions is not hard to do, do that for safety sake.

[LeslieWest_GuitarGod]

This specific bug has made me nervous for the future of DDO.

Not in any case a doom statement, however this is a bug that should have and I hope does have TOP priority.

Reassurance from a dev I would consider urgent at this point.

[Pyed-Pyper]

This has been a bug for a long-time it's only coming back up now since more people are TR'ing due to racial past lives.

As I recall, there were inventory issues with RR both before and after it went live. I think the RR either exacerbated the TR bug or added a new problem, but that is speculation.

[Scrapco]

Not in any case a doom statement, however this is a bug that should have and I hope does have TOP priority.

lol. If it had top priority, it would be fixed by now. It's been YEARS.

Think about that.





OK, back? Hey, remember when the signup form was broken, and nobody could make a new account for a month? Hey, remember when the store was broken, and you couldn't preview armour for, uhh... Hey, remember when people were duping ingredients left and right, and everybody knew, and they put a sale on bags?

You're dreaming if you think this has top priority. It's an extremely rare bug in a game where most people aren't active on the forums. The handful of us who post and to whom this has happened get derided for TRing too much, or too fast, or for not moving everything not BTC to a mule.

They don't care.

If they cared, they'd respond, not "we take this so seriously omg and we put in logging and we'll get right to it. Don't worry about the lost stuff you'll never get back, because our GMs won't believe you."

There's not a batch of spaghetti code in the world that can hide from a bunch of logs. If they took it seriously, they'd know exactly at which step(s) stuff's disappearing. And if you know that, you know what got lost. And even if you don't know how to fix it, you know exactly which toon it happened on, so when that person says "hey, my stuff's gone," you can respond "oh! We're sorry to hear that. Please log off for an hour, and when you log back on, it'll all be back."

somethingsomething Ravenloft.

[Dark_Lord_Mary]

We the community are
talking about solutions
and taking precautions
and coming up with means
to exist and play with a broken system
which has a major functional error
that destroys people's stuff -
stuff they value whether
sentient or they paid real $$ for

meanwhile

the owners of the game
who provide us with the service,
who we pay,
are not responding here
ameliorating our fears
and telling us concrete
actions that they will enact to:
A. help players affected by TR errors recover their lost gear
and
B. reassure players that are or will be reincarnating that their characters and
accounts are safe from loss or harm.