DDO Store Temporary Access Change

[Cntrop727]

I have been unable to purchase further subscription time via the Steam Wallet. I purchased one month of VIP status two weeks ago via Steam using cash from my Steam Wallet balance with no problem. I've been enjoying my Dragonborn and wanted to further purchase an additional three months of VIP using this same system and made four attempts to do so yesterday and the day before.

Today I received four receipts in my email saying Steam had agreed to the purchase. And immediately after came four refunds from Steam for the exact amounts of the four attempted purchases. Now my balance remains in tact as it should; not a penny missing so this wasn't the issue. Each time I attempted to complete these purchases I received a red letter screen that said something to the effect of: "Your purchase could not be completed at this time. Please try again later" And so I did..a further three times.

I opened a ticket to Standing Stone Help and it remains open as of an hour ago.

Service Ticket #6923

I will not be attempting any further purchases until I have some assurance that this issue has been resolved. And that is a shame, both because I WANT to pay you for more VIP time and because in two weeks my already purchased VIP time will expire.

Please expedite repairs or advise. Thank you, I want to support you.

ADDENDUM: Today, out of fear of my subscription going dark I can tell you that a single month payment *14.99* DID GO THROUGH SUCCESSFULLY using the funds in my Steam Wallet. Amounts and greater savings it seems do not work: 3 month, 6 month, 1 year etc. But if you want a month or are happy paying month to month the Steam Wallet did work again today: 4/17/2017. And still no answer to my open service ticket.

[CaptainPurge]

would / might be a nice feature in the future - but it just stole 1250 TP from me by selling me 3x transactions instead of just one. Yes, I want the points back.

Typical Breitbert fan. Have fun.

[KoobTheProud]

Any word on if/when this is going to get fixed? I accidentally bought 2x the TP I wanted to buy when it took a transaction forever to register and I am unwilling to purchase more until I know the process is sound. Please let us know if there is an ETA on getting the in-game store back up and running.

[Eric1972]

I can't get the confirmation dialog box to open on top of the DDO login screen! It opens behind and you only see it for a split second when exiting the game but not enough time to choose yes or no. Please advise!

We are temporarily changing the way customers make purchases through the DDO Store while we work on a tech issue. When players attempt to open the DDO Store, a confirmation dialog will open, and if accepted, the game will minimize and the Store will open in an external web browser. Players can then make purchases like normal using the browser.

The browser that opens should be whatever web browser your computer uses as a default setting.

To refresh the store or make additional purchases, you must close the store browser window and then re-open the store from the in-game dialog. The browser refresh button will not update the store properly to reflect certain purchases or if you have switched to another character.

Important Note: Do not share your unique store URL.

If you run into any issues, please let us know. Account Support remains available to help resolve any issues through help.standingstonegames.com.

[jhon279]

I have the same problem, I want to buy Dragonborn but I can't.

[EllisDee37]

I have a different problem, but related: I simply refuse to use this kludgy store work-around, period. Until the store is fixed, I will not spend a single DDO Point.

This is much easier considering the next purchase I plan to make is an appearance kit. How, exactly, does appearance kit preview work with this store work-around?

[Suavenna]

I have the same problem, I want to buy Dragonborn but I can't.

I just found a workaround to this problem.
When in character selection Races and classes opened up normally.
Hope this helps those facing this problem.

[WolfFarmer]

If you run into any issues, please let us know. Account Support remains available to help resolve any issues through help.standingstonegames.com.

Well if I go to the Store I can not get back in the game. The Game's Tab disappears from the Taskbar in Win XP. Restarting the Game itself causes the error "Your Account is Currently Busy". This is a total pain in the arse

[AbsynthMinded]

Well if I go to the Store I can not get back in the game. The Game's Tab disappears from the Taskbar in Win XP. Restarting the Game itself causes the error "Your Account is Currently Busy". This is a total pain in the arse

Windows XP would be your issue more than anything else. Even though the game may support running on XP, all of the 3rd party internet tools that facilitate it may not anymore. You can not get technical support for XP anymore, and modern versions of web browsers will not run well if at all on XP. If your system is an old potato, time to farm a newer potato, and get Win 7 at least. Which is a fine successor to XP. 8/10 can be modified easily enough to proximate the 7 experience.

As for the web store.. Im sure no one over there is happy when things are bugged. Such that people can not spend money and resources. It's not like they have a vast pool of human resources to address it either. There's like mebe a couple dozen in the developer/programmer pool, at the most.

[Doggur]

[Ultinoob]

It seems like they fixed the dragonborn issue. I am currently able to log in with my toon and open the store and search for dragonborn without problems.

[Doggur]

oO ... Yep! Dragonborn is problem kk

[gserlenga]

I was using Firefox with a bunch of extensions. Had to download Chrome (no extensions installed) and set it as the default browser in Windows 10, in order to get the DDO Store to load.

[JBS]

With the store in game you could "try" an outfit on before purchasing it, but with the store in a browser you can't. Any one have a work around for that?

Jules

[Orchater]

Is there currently an issue with the store? I have attempted to open the store today, several times while on different servers and all I get is the loading circle of death. Any response is greatly appreciated.

[Azerraak]

Today's server restart fixed the store problems I was experiencing. It's now working normally and I was able to make purchases again.

[KatzyBaby]

I've been having the same problem since Thursday afternoon, the "specials" area is stuck loading forever. If I click on the points tab it shows the different bundles but after proceeding to checkout it loads for a while and then gives a msg that payment cannot be processed at this time. Up until Thursday everything in the store worked fine, I haven't changed anything on my computer. I tried accessing the store using Firefox, Chrome, Edge and the result is exactly the same.

I can't get into Specials either, but I can get into Sales. I'm relatively new to the game, so are Specials and Sales the same thing? It is sad because my TP is burning a hole in my pocket, and I want to get in on some of the July Specials/Sales/whatever they are. I have not gone past this issue, so I don't know if checkout is working for me or not. Also, I'm on Chrome (updated), Win 7 (updated) which is my default.

[Sshalis]

I can't get into Specials either, but I can get into Sales. I'm relatively new to the game, so are Specials and Sales the same thing? It is sad because my TP is burning a hole in my pocket, and I want to get in on some of the July Specials/Sales/whatever they are. I have not gone past this issue, so I don't know if checkout is working for me or not. Also, I'm on Chrome (updated), Win 7 (updated) which is my default.

im on win7 foxfire and i have same prob.
every thing else is fine in the store. just that specials page. which is weird cuz its the default page the store opens up too... lol

Heroic True Heart of Blood.
every other thing in store is fine (minus the specials page) except the icon for this 'Heroic True Heart of Blood' doesnt load. it has a generic pic symbol. i tried and tried to get a screen shot. if i can get one i will post it.

[IMG][/IMG]

hoping to give some feedback to get store right again.

[Virgonian]

Since a week I to can't open the store anymore.

It links to my browser, which is fine for me, but the item shop is stuck on loading (rotating circle).

The other tabs (DDO points, subscription, ..) work, but the item tab stays empty.

To bad, there are sales and i can't even spend any tp now.

[Arch-Necromancer]

Since a week I to can't open the store anymore.

It links to my browser, which is fine for me, but the item shop is stuck on loading (rotating circle).

The other tabs (DDO points, subscription, ..) work, but the item tab stays empty.

To bad, there are sales and i can't even spend any tp now.

Have you tried clicking on the tabs on the left menu?

Currently SPECIALS tab is bugged and has this endless rotating circle. This tab is opened when you choose item tab on the top menu. This tab is useless and only shows commercial picture for this week sale.

So you have to choose one of the tabs on the left menu. Click on SALES tab below that SPECIALS tab on the left menu.

If it does not open after reasonable time, try going through that left menu and see if any opens.

Also, be aware that if you are VIP, you can't buy adventure packs or races because you have them as a VIP so they do not show up in the store for you. I heard that there is a way to buy them by sending a request somewhere. But I don't know where, maybe customer service.