DDO.com Data Center Migration - Tuesday, March 15th

[BrokenButton]

Now, onto the point of this thread. Related only to the DDO.com migration to our new data center, outside of the realm of in-game experience, anything to report?

I was going to provide a screenshot of the Ping Plot I took during a laggy raid for your thread where you requested pings, but I can no longer add attachments since the data center move. Clicked: Manage Attachments > Add Files > Uploader > Choose File > (selected my file) > Upload > then spinny wheel and nothing.

Happens with both IE11 and Chrome, on Windows 7 ultimate 64. Tried a different computer, same issue. Tried again today, same issue.

[GlassCannon]

I was going to provide a screenshot of the Ping Plot I took during a laggy raid for your thread where you requested pings, but I can no longer add attachments since the data center move. Clicked: Manage Attachments > Add Files > Uploader > Choose File > (selected my file) > Upload > then spinny wheel and nothing.

Happens with both IE11 and Chrome, on Windows 7 ultimate 64. Tried a different computer, same issue. Tried again today, same issue.

Bro!

Post those to Image Shack or some other free image hosting services. Then go into Advanced on your Reply to Thread UI above the text area and click the Insert Image button to the right of the Hyperlink and Break Hyperlink buttons (globe with infinity sign).

Post the images. If you can't get them through the Bug Report then use the Forum workaround.

Do it in another thread though since this one is for non-game related connectivity issues.

[EllisDee37]

There are probably some configurations that have a bad certificate; you can generally safely "proceed anyway" and it'll resolve your issue. That said, I would also be interested in a PM with further information if you want to give it. Clearing the browser cache might well resolve it as well.

To my knowledge, the DDO forums have never had a valid security certificate ever since the forum change a couple years ago. As far as I'm aware, everyone who posts on the forums has had to manually tell their browser to ignore the bad certificate.

Is this not the case?

[Cordovan]

To my knowledge, the DDO forums have never had a valid security certificate ever since the forum change a couple years ago. As far as I'm aware, everyone who posts on the forums has had to manually tell their browser to ignore the bad certificate.

Is this not the case?

Depends on the time, circumstances, and browser. It seems to most frequently be an issue with mobile/tablet browsers and Chrome/Firefox.

[Eryhn]

im pretty sure it IS an issue with a lacking or incorrectly set up certificate on your end, it just so happens that firefox is more adamant about issues like that. if it were firefox' fault I would get certificate errors on other web pages too, wouldnt I? or maybe other web presences just make sure that their stuff works with both IE, chrome and fox ... this is exclusive to your place and has been so for years

that being said, who cares (at the moment), minor issue compared to servers XD

[slarden]

Depends on the time, circumstances, and browser. It seems to most frequently be an issue with mobile/tablet browsers and Chrome/Firefox.

I am thinking mobile/tablet browsers and chrome/firefox impacts over half of your customer base.

[Knobull]

Depends on the time, circumstances, and browser. It seems to most frequently be an issue with mobile/tablet browsers and Chrome/Firefox.

As I recall, the intermediate certificates in the chain for your wildcard cert are not setup in your nginx config. I had posted the solution previously...

Qualys SSL Labs still shows the same problem:
https://globalsign.ssllabs.com/analy...hideResults=on

My analysis from last year (stuff may have changed):
https://www.ddo.com/forums/showthrea...=1#post5531755

Yup, stuff has changed - it seems you have changed from Network Solutions to Comodo (Good call, Network Solutions has poohed the bed big time.)

Also, it seems you're back on Apache now behind F5 BIG-IP, but still the cert chain is incomplete and weak key exchange cipher suites are enabled. Firefox may complain about both, though I expect the missing intermediate certs are the problem.

https://httpd.apache.org/docs/curren...ssl_howto.html
https://httpd.apache.org/docs/curren...icatechainfile
https://httpd.apache.org/docs/curren...ertificatefile

https://support.comodo.com/index.php.../List/Index/71

In particular, I believe this is the one you are missing:
https://support.comodo.com/index.php...cure-server-ca

Comodo's certificate and cert bundle installation instructions for Apache:
https://support.comodo.com/index.php...pache--mod_ssl

Interesting to note the return to the expensive F5 BIG-IP - I'd be looking at its config for possible sources of in-game lag. Check the old notes from when you were using this platform in the past.

You're welcome Turbine. That'll be $350, thanks.

[BrokenButton]

Bro!

Post those to Image Shack or some other free image hosting services. Then go into Advanced on your Reply to Thread UI above the text area and click the Insert Image button to the right of the Hyperlink and Break Hyperlink buttons (globe with infinity sign).

Post the images. If you can't get them through the Bug Report then use the Forum workaround.

Do it in another thread though since this one is for non-game related connectivity issues.

Thanks, I think you're missing the point. Cord asked if there were any issues with the website after the data move. I detailed one: The Manage Attachment feature is buggy for me, on multiple computers which means it may be buggy for others as well.

[bracelet]

Related only to the DDO.com migration to our new data center, outside of the realm of in-game experience, anything to report? It seems that, other than some issues caused by a DNS change that should largely be a nonissue at this point, anyone having web site problems?

Forum search seems to be broken. When I type something in and click the little search icon I get this:

connection to 10.65.214.213:9312 failed (errno=110, msg=Connection timed out)

I am behind a VPN right now and we use a 10. something or other subnet, but I assume that the number being shown here is part of Turbine's subnet.

[Saekee]

Forum search seems to be broken. When I type something in and click the little search icon I get this:

connection to 10.65.214.213:9312 failed (errno=110, msg=Connection timed out)

I am behind a VPN right now and we use a 10. something or other subnet, but I assume that the number being shown here is part of Turbine's subnet.

that hasn't worked for ages now

[Qhualor]

At lunch time my phone said DDO forums was not safe and not a secure site, but still able to log on and do normal stuff. Now a couple hours later my phone says DDO forums is a secure and safe site. Yeah!

[Elsbet]

Depends on the time, circumstances, and browser. It seems to most frequently be an issue with mobile/tablet browsers and Chrome/Firefox.

Yeap. Checked on my iPhone (which I LOATHE) and ddo.com works in safari (but safari sucks).

The cert issue seems to be limited on my side to Chrome on my phone/tablet. Chrome on my PC works fine. I've never had a cert issue with Chrome on my desktop or laptop. Don't care for Firefox much and don't use IE for anything but work-related stuff, so I don't have comparison data for those browsers.

[Tyrande]

/agreed

We were in a full raid party on "Fire on Thunderpeak" on EH, completed that successfully and then at Deathwyrm, fighting the boss was not too bad.... the lag hits bad when we were staring at the chests. I think it was frozen like 15 minutes and then we were finally looting.

Here is a picture of us:

Moving to the correct thread. This was during our guild night from 8pm till around 10:30pm ish Friday night on Sarlona with a full raid party.

[Fungfu]

So, I've been a paying customer of DDO since 2006. I've gotten my dice bag (thank you, by the way) and While I post very seldomly I am absolutely frustrated with DDO / Turbine NOT acknowledging the Lag issues since last week. I don't know what the cause is, nor frankly do I care. I've heard that a server move is to blame. Typically the only reason to move a server is to increase connection capability / bandwidth or to save money.

Clearly there is something wrong. I've gotten the worst lag I've ever experienced in DDO and I used to live in Montana. I now live in Phoenix Arizona, I work for Cox Communications, and have a gigabit connection. My latency through my ISP network is less than 1ms. I am positive he lag is not an ISP issue, and i've heard (though I've not seen anything from the dev's) that the DM's are blaming all the lag on ISP issues (customer side, not DDO side).

Frankly not addressing it is ****ing me off. I don't care (yet) if you don't have a solution, but ignoring the huge clamoring of complaints is NOT the way to address the problem. Transparency is essential to customer satisfaction and trust. admit there is an issue, give us a clue as to root cause and layout the plan you have to address.

I've been a very loyal customer, and will continue to be one, but this is not cool Turbine. Please stop dev work on new materials, and focus on gameplay and speed. If you were promised functionality from the company you now use to host your servers, hold them responsible.

I've ran NOC's for 15 years, and I can tell you if you threaten to not pay them, due to breach of contract, and move back they will (usually) move mountains to fix the problem.

In any case at the very least you need to publically acknowledge the issue asap.

[Krelar]

I've been having issues with the web site all day today. At first I thought it was just conection issues at my work but I continue to have issues at home as well. Pages will time out and not load or only partially load. It's been very intermittent, nothing would work for awhile then it would work normally for awhile then back to not working. (Using Chrome on both computers one win 7 one win 10)

Tried doing a tracert to www.ddo.com during one of the times it was having issues.

1 <1 ms <1 ms <1 ms ---
2 6 ms 6 ms 8 ms ---
3 7 ms 7 ms 8 ms xe--0-1-0---0.fdr01.grhm.or.frontiernet.net [50.38.7.109]
4 17 ms 8 ms 18 ms ae10---0.car01.bvtn.or.frontiernet.net [74.40.70.37]
5 12 ms 13 ms 12 ms ae2---0.cor01.bvtn.or.frontiernet.net [74.40.1.217]
6 12 ms 15 ms 13 ms ae4---0.cor01.sttl.wa.frontiernet.net [74.40.1.221]
7 12 ms 12 ms 12 ms ae0---0.cbr01.sttl.wa.frontiernet.net [74.40.5.122]
8 * * * Request timed out.
9 143 ms 128 ms 126 ms ae27.cs1.sea1.us.eth.zayo.com [64.125.29.0]
10 79 ms 79 ms 81 ms ae2.cs1.ord2.us.eth.zayo.com [64.125.29.27]
11 84 ms 79 ms 117 ms ae3.cs1.lga5.us.eth.zayo.com [64.125.29.208]
12 78 ms 88 ms 80 ms ae27.cr1.lga5.us.zip.zayo.com [64.125.30.251]
13 82 ms 78 ms 79 ms ae11.mpr3.lga7.us.zip.zayo.com [64.125.20.14]
14 79 ms 80 ms 79 ms 128.177.168.190.IPYX-072053-ZYO.zip.zayo.com [128.177.168.190]
15 86 ms 80 ms 80 ms border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73]
16 82 ms 81 ms 81 ms turbine-14.border1.nyj001.pnap.net [70.42.39.234]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[Lopnel]

On my toons current life I am completely focused on raiding.
I have no big issues with most raids and even during peak times most of them are able to complete even if lag issues prompt a party wipe.
However DEFILER OF THE JUST raid is very unnerving and in turn causing disputes amongst long time players. I have tried /loc to find good instances... have tried avoiding slower load times... have focused on POWERFULL long time players to bring their best builds and still yet there have been so many FAILED NORMAL runs in the past few weeks . in the past 20 attempts I have had 1 completion (4 person attempt on normal) In the past 2 weeks I have 2 completions overall . Yet we run other raids on Elite during peak hours and are able to complete them.

A few ideas to render this raid able to complete on elite for long time players:
1. The spinning blades that travel the arena are not needed on any difficulty
2. More time to kill the executioners and reinforcements due to lag related issues.
3. Time in between the waves are more relaxed due to lag related issues of spawns (at current they are not relaxed at all with a few seconds until a new wave hits)
4. for all raids consider a cumulative "lump sum" of GUILD REKNOWN in either a chest or a total after the completion. increments during the raid/quest are paired with lag spikes.

Besides DOJ being the bane of Raider life toons there are other things of note:
*persistant chat connection: after leaving a party the party chatting can still be heard... even after an hour. seems to stop when you join or make a new party... still weird though.
*party connection issues resulting in broken party chat. A few members are talking amongst each other while the rest are communicating seperately... basically 2 or more party connections within the same party/raid party. Once an applicant joins the party I make sure to try to communicate with them, yet sure enough during the quest the connection becomes divided somehow and people loose communication. Sending /tell as a source of communication is a reliable way to communicate if this should haooen, but does happen quite often.

ALOT of people have been noting that this item : Necklace of Mystic Eidolons is a lag monster by either wearing it or taking the item on/off causes severe lag spikes. Is this true? I for one do not use it and due my friends advice I consistently ask party members not to wear that particular item especially during raids.

As I am exploring the ddo forums I have noticed that there are people willing to go out of their way and free of charge to help with the coding of this game. Would it be too much to ask for the developers to explain in great depth their current issues and proposals to resolve or attempt to resolve in a separate forum so others may try to help in any way they can? Or maybe it would be just be best to have DDO fans donate to said programmers to resolve coding issues?

I wouldn't know im no programmer. But I do know DDO has hundreds if not thousands of devoted life long players hoping and willing to make sure this game survives through the ages.
Maybe its time for more unpopulated areas for players to populate.

Thank you for your time and I hope the devs can be more open with their loyal fans.

[Ladywolf]

I signed up for this game on day 1 and have played it pretty much continuously but for a 3 week break. Due to the lag, today we have officially cancelled guild raid nights going forward until things improve. Additionally, I am saddened at the number of guildies (many long term players) taking a break or leaving due to the lag on Khyber in raids, in quests and in explorers... It is especially obvious and frustrating in raids, which take time to fill (mainly due to people avoiding them due to lag)...and take longer to complete (because you might have a chance of succeeding if you only bring 9 people compared to the high odds of lag wiping with 12). We love endgame but there isn't much without raids. While the lag is not as wide spread as the lag revolt of xmas 2014, this has gone on for longer and it seems uncertain if you can significantly improve the lag (at least I haven't heard any indication). Hoping you are continuing to make it a priority at this time.