Att Dev's: its to easy for kids to buy Points,

[CavernDragon]

It is to easy for kids to buy Points,

The DDO "Get more" needs to have a parental password if there is to be a credit card setup with the account to prevent unauthorized use of this option.

I have had to close all my kids accounts who up till now were VIP members ( and yes they all had there own accounts)

My wife and I controlled the log in password so they could not give it out to anyone but once logged in they had full access to the DDO store and get more points option this is unacceptable, and should have a admin or card holder password.

( I point this out after I see $100.00 taken from my account. Children do not always understand that this took money from a credit card and the concept of the Credit cards and bank cards and why they are not issued to minors.

So my point in all this is please correct this issue so my kids once again can play there ddo.

If you need help with this issue check out Wizards101 they have it setup and in place all ready.

We have been with you from start, please fix this so they can have there VIP accounts back. and no they are not logging in with F2P till this is corrected.

[RhapsodieInBlue]

Signed.

Don't have kids but almost every MMO is developing parental controls.

For the time being you could have redefined their key for opening the store to something ridiculous.

[Lorien_the_First_One]

People mentioned this in beta and the devs didn't comment at all. It will probably take a few parents charging back the purchases as unauthorized to make them think about it.

Either they need an optional password, or more basically, the ability for the store optionally NOT to store your credit card.

[coolpenguin410]

There isn't an option to have your CC removed from the store? That would seem like the easiest option.

As a work around, couldn't you use the PayPal option and just have PayPal not store your info?

While I agree with the sentiment, the above should be an option first for privacy reasons.

[Anderei]

People mentioned this in beta and the devs didn't comment at all. It will probably take a few parents charging back the purchases as unauthorized to make them think about it.

Yes, INAL, but at least from european law you should be legally be able to get your money back. I suppose the american is not much different. Kids are actually not allowed to make any trades, beside "kid-typical" stuff, like buying an ice-cream.

[CavernDragon]

There isn't an option to have your CC removed from the store? That would seem like the easiest option.

As a work around, couldn't you use the PayPal option and just have PayPal not store your info?

While I agree with the sentiment, the above should be an option first for privacy reasons.

Problem is still the same,, i keep a nice balance in my paypal and do have the cc for it and they would still have access to the store "Get more" I have contacted the bank and posted it as unauthrized. It seems once they have your card on file you can not just have it removed. I pay for my account by the year but the kids by the month (off topic" bad grades no game)

and I agree this brings up a whole other issue with privacy,

[Letrii]

Simple solution, use a pre-paid credit card.

Not saying Turbine shouldn't do something about issue, but in absence of safeguards, you make your own.

[CavernDragon]

Simple solution, use a pre-paid credit card.

Not saying Turbine shouldn't do something about issue, but in absence of safeguards, you make your own.

As I do like that Idea, Same issue, by a Pre-Paid for X amout (25.00) pay for game - $14.00 = $11. bal. use 2x$5.00 "get points,

Dont forget the $4.50 it takes to buy said Pre-Paid CC.. Good way to controll amount

*** or just add a Password and this will fix issue for everyone.

[smatt]

Hmm, ya it would be a good idea for parental controls no doubt... Since parents can't beat the snot out of their kids anymore like when I was a kid.. They need help It would be very eay to add that option to when setting up an account.

[Hendrik]

AS AN ACCOUNT HOLDER, YOU ARE RESPONSIBLE FOR ALL CHARGES INCURRED (INCLUDING APPLICABLE TAXES) AND ALL TRANSACTIONS MADE BY YOU AS WELL AS ANY THIRD PARTY (INCLUDING, WITHOUT LIMITATION, YOUR FAMILY OR FRIENDS) WHO USES YOUR ACCOUNT (WITH OR WITHOUT YOUR AUTHORIZATION).

Turbine, in its sole and absolute discretion, may make it possible for you to use to a credit, charge or debit card, prepaid game card, or online payment service, (each referred to herein as “Payment Method”) for your subscription(s) and/or transaction(s) from time to time. Turbine does sell products intended for people ages 13 and up, but it sells them only to adults who can purchase with a permitted Payment Method. IF YOU ARE UNDER OVER 13 BUT UNDER 18, YOU MAY USE THE GAME ONLY WITH INVOLVEMENT OF A PARENT OR GUARDIAN.


Your choices seem to be;

A. FtP
B. Non - CC Payment Method ie, pre-paid cards.
C. Teach your kids NOT to use the store and/or be involved with game play as per EULA.

[Nezichiend]

How old are your kids?

They must be old enough to understand: If you use the store without asking me, I will cancel your account.

Its that simple, there should be a password on it but really, you can't tell your kids no?

[CavernDragon]

* Issue 1. The DDO Store "Get More" came after the fact that some of us had aggreed to these terms, so without making us Agree to them again and or after the fact in some states make them a void or modified contract without agreement. But I didn't start this post to argue my point . I just would like a Fix or add on to help protect there customers who have been with them from day 1

AS AN ACCOUNT HOLDER, YOU ARE RESPONSIBLE FOR ALL CHARGES INCURRED (INCLUDING APPLICABLE TAXES) AND ALL TRANSACTIONS MADE BY YOU AS WELL AS ANY THIRD PARTY (INCLUDING, WITHOUT LIMITATION, YOUR FAMILY OR FRIENDS) WHO USES YOUR ACCOUNT (WITH OR WITHOUT YOUR AUTHORIZATION).

Turbine, in its sole and absolute discretion, may make it possible for you to use to a credit, charge or debit card, prepaid game card, or online payment service, (each referred to herein as “Payment Method”) for your subscription(s) and/or transaction(s) from time to time. Turbine does sell products intended for people ages 13 and up, but it sells them only to adults who can purchase with a permitted Payment Method. IF YOU ARE UNDER OVER 13 BUT UNDER 18, YOU MAY USE THE GAME ONLY WITH INVOLVEMENT OF A PARENT OR GUARDIAN.


Your choices seem to be;

A. FtP
B. Non - CC Payment Method ie, pre-paid cards.
C. Teach your kids NOT to use the store and/or be involved with game play as per EULA.

[Angelus_dead]

Simple solution, use a pre-paid credit card.

No, that is not at all simple. Have you tried to use a pre-paid card? It's a lot of work! I hope you know what a 5009 error is, because I don't. As near as I can figure, Turbine doesn't like to accept subscriptions from a card with a limited cash value.

AS AN ACCOUNT HOLDER, YOU ARE RESPONSIBLE FOR ALL CHARGES INCURRED (INCLUDING APPLICABLE TAXES) AND ALL TRANSACTIONS MADE BY YOU AS WELL AS ANY THIRD PARTY (INCLUDING, WITHOUT LIMITATION, YOUR FAMILY OR FRIENDS) WHO USES YOUR ACCOUNT (WITH OR WITHOUT YOUR AUTHORIZATION).

This is circular logic, which is invalid. The fact that Turbine currently uses those terms does absolutely nothing to support the idea that they should be using those terms.

The reality is that it is nearly perverse for an online merchant to lack an option to blank-out the stored password.

PS. Have you ever met a child? Do you know what a dorsal lateral prefrontal cortex is?

[mistahnice]

discipline your kids, this isn't turbine's problem.

[Missing_Minds]

* Issue 1. The DDO Store "Get More" came after the fact that some of us had aggreed to these terms, so without making us Agree to them again and or after the fact in some states make them a void or modified contract without agreement. But I didn't start this post to argue my point . I just would like a Fix or add on to help protect there customers who have been with them from day 1

I'm willing to bet if you read through it more you'll find where it will reto actively nail you still.

However, contrary to what Lorien posted, I do remember one of the workers in Tech Service making the comment that such a suggestion would be reported back.

Now I can think of other ways of raising a huge stink that would probably get the attention of the Paiz, hence get such implemented, but I'm not going to suggest it over open forums.

Also, do understand I'm not against your idea either. I'm for it. Whenever real life money is concerned, such should be verified first.

[Angelus_dead]

discipline your kids, this isn't turbine's problem.

You are saying that businesses shouldn't care about customer satisfaction.

[CavernDragon]

How old are your kids?

They must be old enough to understand: If you use the store without asking me, I will cancel your account.

Its that simple, there should be a password on it but really, you can't tell your kids no?

They are of an apporved age for the game. but they are not adults.

They were told no and have had there accounts closed, but the are KIDS....

[mistahnice]

You are saying that businesses shouldn't care about customer satisfaction.

no, i'm saying that the op should teach their kids a lesson about frugality and responsibility. on the other hand, i frankly don't feel children should be exposed to any mmorpg. you're just asking for trouble when you hand them a game they can never win.

[Shassa]

/signed

Hey, I agree that it is up to us as parents to police our kids, and I think CavernDragon would heartily agree as well. But the more tools to help us enforce the rules, the better. As all parents know, we can be as attentive as we want but kids will be kids sometimes.

I don't know if this could work, but how about making the "Get More" button a password-activated toggle? That would mean that by default, you wouldn't have to bother with a password, therefore the process of getting more points is easy for those of us without security issues. But if a parent wanted to, they could put a password in to toggle it off, and the only way to turn it back on is with the same password.

Anyway, good luck to you CD, it's great that you have a gaming household like I do. Although my daughters don't play online much, aside from Maple Story or Poptropica.

[Lorien_the_First_One]

AS AN ACCOUNT HOLDER, YOU ARE RESPONSIBLE FOR ALL CHARGES INCURRED (INCLUDING APPLICABLE TAXES) AND ALL TRANSACTIONS MADE BY YOU AS WELL AS ANY THIRD PARTY (INCLUDING, WITHOUT LIMITATION, YOUR FAMILY OR FRIENDS) WHO USES YOUR ACCOUNT (WITH OR WITHOUT YOUR AUTHORIZATION).

Turbine, in its sole and absolute discretion, may make it possible for you to use to a credit, charge or debit card, prepaid game card, or online payment service, (each referred to herein as “Payment Method”) for your subscription(s) and/or transaction(s) from time to time. Turbine does sell products intended for people ages 13 and up, but it sells them only to adults who can purchase with a permitted Payment Method. IF YOU ARE UNDER OVER 13 BUT UNDER 18, YOU MAY USE THE GAME ONLY WITH INVOLVEMENT OF A PARENT OR GUARDIAN.


Your choices seem to be;

A. FtP
B. Non - CC Payment Method ie, pre-paid cards.
C. Teach your kids NOT to use the store and/or be involved with game play as per EULA.

Charges made by a minor on a credit card are not enforcable. In many states and provinces "all charges" contracts are also unenforcable even though mechants do use them because most of the time the customer agrees. If you read the merchant agreement and the law in most areas it states concent requires a date or date range, a specific amount, and a deliberate consent. Agreeing to $15/month on or around the 9th of every month until stopped with 30 days notice is enforcable. Agreeing to "whatever amount we charge when we charge it" is generally not enforcable.

As a credit card mechant with a similar statement on my website I can tell you the charge is unenforceable if the cardholder charges it back. Of course Turbine will then terminate your account, nothing forces them to deal with you. Its not a great way to deal with customers when two very simple solutions (password control options or option not to store credit card) exist on pretty much any other modern internet commerce site.