Worlds Unavailable: Thursday, September 22nd

[ItSoSecret]

it is programming 101

1. write code for update.
2. check for errors in code.
3. apply update to isolated test server.
4. identify errors and fix.
5. release stable update to public (paid) servers.

there is no way this was done if one of the main "fixes" in the update was not fixed and caused additional problems.

this is definitely a management failure.

[jskinner937]

While I can understand this point of view I'm speaking as someone who is very invested in this via passion and finance. I speak as a satisfied customer that understands that issues happen and is able to recognize customer service.

Mistakes happen and the devs manage their time well enough.

What a sock account this is.

Are you serious? Customer Service? Have you ever tried opening a ticket in-game? You know there are people going on 6 years with open tickets right?

Who are you even trying to fool here?

[WilliamBraveheart]

Well looks like no uptime tonight

[skippyoo1]

it is programming 101

1. write code for update.
2. check for errors in code.
3. apply update to isolated test server.
4. identify errors and fix.
5. release stable update to public (paid) servers.

there is no way this was done if one of the main "fixes" in the update was not fixed and caused additional problems.

this is definitely a management failure.

the problem with any plan for a product or service is the people using it
players tend to think of ways to do things (exploits or game breakers) that even the best testers don't think of
also, every update to every program I've ever used has been followed by "fixes"

I wish the people that think they can do better would apply to SSG and prove it

[Halciet]

Well looks like no uptime tonight

Jam tomorrow, Jam yesterday...

[Cordovan]

We apologize for the delay, we are still working on things.

[thegreatcthulhu]

I was going to log into play just now but was bummed and disappointed to see that the game worlds were down. I know I've spoken my mind about the broken patching as of late, but at this point all I can say is, sorry you guys have to deal with the ramifications of the code base being so rough to refactor. Makes me wonder how nasty old QT, mile long CPP files and all what else you're dealing with would take to clean up.

I hope after this is over, we could at least get some communication from someone above Cordovan acknowledging the issues and, sigh, if the higher ups and/or Day Break allows it, a litttttle bit of compensation. I will never say no to free DDO points. Think about it at least. Good luck getting the game back up soon, and get some sleep when you can.

[superevbully]

What a sock account this is.

Are you serious? Customer Service? Have you ever tried opening a ticket in-game? You know there are people going on 6 years with open tickets right?

Who are you even trying to fool here?

lol lots of this going on tonight

[DRoark]

I'll be the "bad guy". I have the hat.

Fact is many things that come out have required more thought, and players are effectively the testers. Have they have added useful things to the game over a few years? Of course they have.
Does that alter we're subject to changes that don't make any sense? Not in the slightest. The Healer/Aasimar changes seemed overkill, changing Ranged BAB is always questionable (though
we know about the Overspeed issue), making Archetypes out-of-class was a wonky plan, an exclusion tree would have done the same thing with less issues and avoided the extra TR/PL wheel.
Sonic just needed an internal CD in the new Core, since the procs were a concern. You don't have to fix things with a Maul every time, use a rock hammer.

Everyone has their own thoughts, and if we somehow offend a random cupcake, it's going to happen with a hundred people talking about game problems.

-----------------------------------------------

As for the cellar-dwellers, well... get some sleep, then take a morning walk. Your legs are whiter than your socks. We'll see you tomorrow at some point. )

[Mindos]

[Mornyngstar]

We apologize for the delay, we are still working on things.

I hope you let them sleep in if they get this fixed tonight. As for me time to get some sleep.

[DRoark]

The Big Lebowski? That's been awhile. )

[Magikh]

it is programming 101

1. write code for update.
2. check for errors in code.
3. apply update to isolated test server.
4. identify errors and fix.
5. release stable update to public (paid) servers.

there is no way this was done if one of the main "fixes" in the update was not fixed and caused additional problems.

this is definitely a management failure.

As someone who actually does coding, let me explain the error in your logic:

1. plan update.
2. analyze plan and attempt to fix any logic problems with the throughline.
3. write code
4. run check for errors in code, and correct.
5. repeat steps 3 and 4 until all apparent errors are fixed.
6. apply update on test server (which is often lower traffic than a normal server)
7. correct any visible bugs, and retest.
8. repeat steps 3 and 4 until all apparent errors are fixed.
9. maintain update on test server for an extended duration to confirm stability.
10. publish update on live server.
11. detect errors in coding on live servers brought about by
a) older coding hiding in the live version
b) conflicts between the dozens of databases and programs running every aspect of the game
c) exploits, either older ones, existing ones not yet patched, or new ones discovered by players.
d) unforeseen interference from Chthuloid demons we have failed to make the appropriate sacrifices to.
12: attempt a coding patch to correct the issue, keeping in mind the dozens of databases and programs running every aspect of the game that can be affected by said patch

because MMO gaming coding is a form of digital ecosystem, and upsetting the current ecosystem, even when it's beneficial, still causes an imbalance and needs work to stabilize it.

Thank you for a crash course in Programming 101.

Now push the little round button on your computer with the symbol that looks like a circle with a letter l on top.

[DRoark]

unforeseen interference from Chthuloid demons we have failed to make the appropriate sacrifices to

That may explain why the IT department here has an Orphan and Puppy room. They got really quiet when we asked about that. )

[naughtybody]

We have brought down the game worlds while we investigate an issue with items going missing from Reincarnation Caches. We will have more information as soon as we can.

Not sure why people complain; just hop into LOTRO for the day. Problem solved.

[ItSoSecret]

As someone who actually does coding, let me explain the error in your logic:

1. plan update.
2. analyze plan and attempt to fix any logic problems with the throughline.
3. write code
4. run check for errors in code, and correct.
5. repeat steps 3 and 4 until all apparent errors are fixed.
6. apply update on test server (which is often lower traffic than a normal server)
7. correct any visible bugs, and retest.
8. repeat steps 3 and 4 until all apparent errors are fixed.
9. maintain update on test server for an extended duration to confirm stability.
10. publish update on live server.
11. detect errors in coding on live servers brought about by
a) older coding hiding in the live version
b) conflicts between the dozens of databases and programs running every aspect of the game
c) exploits, either older ones, existing ones not yet patched, or new ones discovered by players.
d) unforeseen interference from Chthuloid demons we have failed to make the appropriate sacrifices to.
12: attempt a coding patch to correct the issue, keeping in mind the dozens of databases and programs running every aspect of the game that can be affected by said patch

because MMO gaming coding is a form of digital ecosystem, and upsetting the current ecosystem, even when it's beneficial, still causes an imbalance and needs work to stabilize it.

Thank you for a crash course in Programming 101.

Now push the little round button on your computer with the symbol that looks like a circle with a letter l on top.

your extended version of what i said just further proves my point... thank you

[mistress_minx]

We apologize for the delay, we are still working on things.

Thank you for the update (disheartening as it is).

Someone on the facebook post asked if there could be a short "we're still here" message, "progress" update, and time estimate, commented on both that post, and this one, every hour (2 hrs max), if possible, and I'd like to request the same, please.

If we've learned anything from the crashes in 2019, 2016, 2013, etc, it should be that the majority of people start getting antsy and impatient because they are in the dark, not knowing when they can play again, or they keep getting told, "Soon. A cpl hours" over and over again every 3 hours.

We know these things take time, and trial & error, but consider us all your 3-6 year old children that are in the backseat of your car on a long road-trip. "Are we there yet ? I have to pee ! How much longer ?". That's how we feel, lol

The simple gesture of taking 2-5 mins (you prolly type faster than I do, so you'd prolly only need 2 mins, lol) every 90-120 mins to comment on both posts a reassurance, and honest guesstimate of when we should re-check, would keep almost all of us calm and happy.

Realistically, at some point tonight you should have reasonably known that our hopes and dreams of playing were not going to happen.

Instead of us all waiting around, and checking the game every 20 mins for many many hours, someone from your end could have commented to say, "Going to work on the fix thru the night. Just go to bed / work everyone, because it will most likely be tomorrow in the late morning before we have things fixed".

I hope it all gets sorted out, and that your cat and family don't make you sleep on your porch for missing dinner and bedtime story reading

Stay away from the coffee so your mind stays calm and focused. Partake of Ginseng, Guarana, Rhodiola, or Ginkgo. Burn some incense, use scented candles / wax, and essential oils. Keep calm with classical music or opera. Throw some crystals and herbs into a medicine bag, and hang it around your neck. Keep mellow with some Grateful Dead and Bob Dylan. Pin up some religious Icons and a Cross, and listen to Byzantine chants or Great Vespers on Youtube. Whatever works for y'all.

Good luck, and thank you for not giving up, throwing the game's ummm 'computer stuff' out the window, or posting a 'Ddo is forever finished ... we quit' message <3

[Dark_Helmet]

Fact is many things that come out have required more thought, and players are effectively the testers. Have they have added useful things to the game over a few years? Of course they have.

Everyone has their own thoughts, and if we somehow offend a random cupcake, it's going to happen with a hundred people talking about game problems.

They are too busy trying to prevent cheating (in an instanced game), banning people who are not, and then denying it. But, we can't talk specifics, so I just get even less time to play.... and they get less income as downtime means no one buying in the DDO Store.

Everyone I know has now quit (again), so congrats, back to Roblox for the kids.

[NemesisAlien]

Thank you for the update (disheartening as it is).

Someone on the facebook post asked if there could be a short "we're still here" message, "progress" update, and time estimate, commented on both that post, and this one, every hour (2 hrs max), if possible, and I'd like to request the same, please.

If we've learned anything from the crashes in 2019, 2016, 2013, etc, it should be that the majority of people start getting antsy and impatient because they are in the dark, not knowing when they can play again, or they keep getting told, "Soon. A cpl hours" over and over again every 3 hours.

We know these things take time, and trial & error, but consider us all your 3-6 year old children that are in the backseat of your car on a long road-trip. "Are we there yet ? I have to pee ! How much longer ?". That's how we feel, lol

The simple gesture of taking 2-5 mins (you prolly type faster than I do, so you'd prolly only need 2 mins, lol) every 90-120 mins to comment on both posts a reassurance, and honest guesstimate of when we should re-check, would keep almost all of us calm and happy.

Realistically, at some point tonight you should have reasonably known that our hopes and dreams of playing were not going to happen.

Instead of us all waiting around, and checking the game every 20 mins for many many hours, someone from your end could have commented to say, "Going to work on the fix thru the night. Just go to bed / work everyone, because it will most likely be tomorrow in the late morning before we have things fixed".

I hope it all gets sorted out, and that your cat and family don't make you sleep on your porch for missing dinner and bedtime story reading

Stay away from the coffee so your mind stays calm and focused. Partake of Ginseng, Guarana, Rhodiola, or Ginkgo. Burn some incense, use scented candles / wax, and essential oils. Keep calm with classical music or opera. Throw some crystals and herbs into a medicine bag, and hang it around your neck. Keep mellow with some Grateful Dead and Bob Dylan. Pin up some religious Icons and a Cross, and listen to Byzantine chants or Great Vespers on Youtube. Whatever works for y'all.

Good luck, and thank you for not giving up, throwing the game's ummm 'computer stuff' out the window, or posting a 'Ddo is forever finished ... we quit' message <3

They probably went home for the day already.

[Yvonne_Blacksword]

I just want to say waaaaaaaaah!