Downtime Notice: Saturday, March 9th

[Memnir]

I dont want to come off sounding stupid or being rude to anyone, but..... if you sub per month and $15.00 and there are on average 30 days in a month then your asking for a freebie for a one day update costing you 50cents.
maybe you should just let it go and be glad they are making improvements to the game/server. Do we really need ask for a freebie??
Just saying.....

That^^.

Indeed.

[Gratch]

Did I somehow miss the world shutdown notices? Or were they removed at some point?

Played the last few hours before turn-off. No notices on Ghallanda (or other servers according to other peeps).

I'd call it lazy but I'd also note it's 2am for them so hope they got some sleep beforehand.

Go SSG server farm maintenance people! Peptalk up them hamsters (or kill them and replace them with new shinier hamsters).

I'm tired of long and never-completing load screens.

[Talias006]

Ya know, a little update to this thread from Cordovan or any Dev/Mod would be greatly appreciated. Checking in on Facebook for updates is not much fun nowadays, I feel dumber and angrier every time I wade into those cess-pools.

[Natashaelle]

soooooo, that went swimmingly !!

[Dark_Helmet]

soooooo, that IS STILL GOING swimmingly !!

Like doing Crucible on a first lifer with lag.

[Dark_Helmet]

Ya know, a little update to this thread from Cordovan or any Dev/Mod would be greatly appreciated. Checking in on Facebook for updates is not much fun nowadays, I feel dumber and angrier every time I wade into those cess-pools.

So, they estimate it being up at noon tomorrow, but you want the customer reps and DEVS to stay up all night - just in case it comes up early and lets them post?

[banjo174]

So, they estimate it being up at noon tomorrow, but you want the customer reps and DEVS to stay up all night - just in case it comes up early and lets them post?

Maybe... It will come up in a few hours... But if the devs aren't here, who will open the gates to the promised land?

[Rog]

5 am east coast time Saturday morning servers still down. i hope they get up soon this is prime raiding time.

[Cordovan]

UPDATE: We are bringing back down the game worlds while we troubleshoot an issue with characters not receiving their proper account unlocks.

[The_Apocalypse]

Well, that all blew chunks.

Not showing VIP status atm.

[banjo174]

I managed to do 1 quest! So I can do 1 quest every 3 days? Awesome I got my DDO fix at least for now.

[Kritty]

Well, that all blew chunks.

Not showing VIP status atm.

It's happening for everyone. They have some issue with looking up what accounts are entitled to. Mine didn't have VIP either, others were reporting things like Ravenloft missing, or bag space they'd purchased, or whatever. Hence the post about them going back down to figure out what is wrong. Good news is that since it seems to be all accounts, likely once they find the issue it'll fix for all accounts. It's also happening to LOTRO so it is universal.

[Rog]

UPDATE: We are bringing back down the game worlds while we troubleshoot an issue with characters not receiving their proper account unlocks.

The DDO Game Servers and http://myaccount.standingstonegames.com will be offline for maintenance on Wednesday, March 6th from 2:00 AM to 12:00 AM Eastern (-5 GMT). Thanks for your patience, and we'll see you back in the game soon!

Note: We apologize for the lengthy downtime, but this downtime is due to some significant data center work being done. We hope to reopen the worlds early, but that will depend on how things go throughout the day on Wednesday.

it says Saturday in the down notice not Wednesday.

[AAH]

I understand the difficulties the team must be experiencing in this situation with the impact on service levels from the unpredictable outcome of the system. I hope a permanent and working solution can be forged from the dedicated, valued and hard working engineers that power SSG and further strengthen the unique and embracing relationship you have with those passionate and understanding customers. I feel that in going forward together the future will be harmonious and free of issues as I have faith in the excellent levels of competency that is SSG and I don't fully expect I will ever have to engage the support channel again.

[URjustSOL]

Just to confirm, are you sure it's 12:00 AM (midnight) and not 12:00 PM (noon). 22 hours is a very large downtime.

22 hours would have been fine. 75 hour downtime? Not so much.

[mrvain]

22 hours would have been fine. 75 hour downtime? Not so much.

I think saying 22 hours is fine is generous, what is going on here is farcical. Might sting a little less is i hadn't successfully been billed $99 earlier this week for a subscription that i can't use. My situation is unusual in that this is the first time in a couple of weeks (game on kids weekends) i have tried to play and my son and my nephew are sitting here looking at the servers down with me

[mistress_minx]

You all obviously did not expect to be down so long, and have been doing your best to fix any issues to get us playing asap. I appreciate the long and frustrating hours you all have put in. It's not like y'all did this on purpose (the delays), and I'm sorry for anyone 'yelling' at you.

[Rawcats]

Roll d100 for train vs freedom.

[cmckronos]

UPDATE: We are bringing back down the game worlds while we troubleshoot an issue with characters not receiving their proper account unlocks.

Would it be possible to WAG an ETA? Couple of hour thing? day thing? multi day thing?

[Niminae]

If they said 12 hours and it ran 15, people would be irate. If they say 22 and it runs 18, people will be overjoyed.

And if they said 22 hours and it ran 3 days plus?

Underpromise but overdelever.

Nope!