Yes, since they don't acknowledge how things are you have to batter them with actual evidence.
Sev mentioned they have a DPS test in the Players Council, it would be nice if they told us what it actually is so we could post data countering their claims.
A little.
From the current ToEE feedback thread (see Vargs comments on difficulty and DCs) it's kind of obvious that their own QA is in shambles. Which is somewhat understandable given the barebone crew that still works on DDO, but it's nevertheless worrisome.
In one of the 'communication' threads I said that it's important to uphold the barrier between a player and a dev, but as I see now, that's almost impossible, and one of the reasons for that communication gets clearer as they are somewhat forced to use their playerbase as QA. I really try to participate as that for this update because rogue is my favorite class, but I'd really prefer not having to do such inadequate testing with severely lacking tools (it boils down to running quests, reporting findings and abstracting from there).
The best days are the days you don't have to wear socks or shoes.
Well, I knew QA was extremely lacking when Sev said openly that they allowed holy sword to fly because they didn't know it would stack. He thought it would not stack with IC. This is something that just takes logging into the game and looking at the screen in your inventory, it shows right there.
I think that you are right, that they probably have very minimal manpower to manage the whole game. As a producer, I bet Sev would love to have a bigger crew. I don't need him to tell me, I know. But if they do not have enough manpower then they need to start rethinking how they roll the updates.
It might mean they need to take more time upgrading classes, that they stick to smaller changes, that they discuss for longer time. Right now we are getting half arsed updates and I don't think this is helping.
As for doing part of their job in testing, I am not against it. But they need to listen more and take more time to see what is going on.
Personally i think if someone from turbine sit down in a seperate corner and talked with pc how to make proper surveys and then put those on lama forums and spread a mesage daily on original and lama forums about that, like a world notice, that it would benefit more in proper data gathering then this mess we have on lama forums.
I might be wrong, but as i know from college a proper survey can solve so many issues in communication flow and proper orientation and focus of needed work.