Windows formatted = character lost?

[Missing_Minds]

Your friend is checking the wrong server then.

By formating the only thing you lose is your keyboard layout/setup.

Also make certain your friend wasn't playing on Lama instead of the main servers.

[Jhonrock]

Your friend is checking the wrong server then.

I have been playing with him since he started, we played together on the same server (Argonnessen). I have his char on my friends list (on Argonnessen). When i tryed to login with his account, i logged on Argonnessen and the char he had, the one of my friend list, was not there.

He says to me that he dont have another account and is trying to use the same one from before format his PC. He assured me that.

Ps.: His char remains on my friend list. So, can i presume that his char was not deleted?

[Kelavam]

The fact that his character is still on your friends list means the character is still there.

I have formatted several computers that had DDO, and everything is fine on them. I have signed in with my user name and account on several computers, and each time my characters show up. It has nothing to do with the computer being formatted.

It has to have something to with how he is logging on (login/password), the server he is logging into.

At this point, if you are 100 percent certain that he has the correct username/password/server, then all he can do is wait. I would verify with him that he did not sign up several accounts. That would be the only answer i can think of, wrong login info.

Good luck! Hope it works out for him.

Edited: Let us know how it turns out. Might be something someone else might be able to use in the future.

[Victorie]

Turbine stores your characters. The most common causes of "lost characters" can be found in this sticky (and have already been mentioned in this thread).

If you guys still haven't figured this out, please contact the Account Management department for assistance.