Nah. He's right, really. If you have decades of programming experience (screenshot please) than you would understand what is happening here, and stop flaming a decent company. I have experience managing nationwide projects, which affords me the wisdom to say, "**** happens, let's get it fixed. Next problem."
If you have a technical problem to describe, than be specific, detail your experience and be helpful in the process of fixing it. Flaming the company is just more that the techs have to read, and get ****ed off over, to understand what is wrong.