Here is my idea.
1) All accounts start with Drow/32 point builds. There are no more 28's.
2) All current 28's will be able to go to an NPC(FRED?), and readjust their starting stats.
3) A new total favor system will be put in place. I favor the idea of it being strictly character based.
500= +1 skill points(Can't go over maximum for skill/level), +1 slot
1000= +1 tome
1500= +2 tome, +1 slot
2000= +2 skill points(Can't go over maximum for skill/level)
2500= +1 feat
The current people with 1750+ on 28's get some new rewards and 4 more build points.
The current 32's get some new rewards.
Any new/returning players no longer feel jaded over 4 build points. All things are now equal.
You still earn rewards, so those of us who have high favor would benefit. The main difference is, new players don't have to reroll.
The fact that they want to is another topic, but it is keeping people from playing.
Elaborating on the skill points. If you have 19 ranks in UMD, you dont get 3 more for 22. You already are at max/level. If you had 16 ranks and wanted to spend 3 in it, you could. Of course the rewards are open for suggestions, just keep them char specific.