32 Bit Client Issue: Wednesday, April 26th

[Cordovan]

LATEST: Unfortunately an issue came up during our build process overnight that prevents us from being able to consider a deployment today. We're working on a small patch to fix a couple of issues, and we'll have more about timing as soon as we can. This game update will correct this issue with the 32 bit game client in addition to a chest issue in the new Legendary Droaam quests.

We are currently working to resolve an issue that is impacting the ability to launch the game with the 32 bit client. We are working on a hotfix to address this issue, and we will have more information about downtime and anything else in the game update perhaps as soon as tomorrow.

[Arkat]

Please also include a fix for the loot drops issue.

EDIT: We've now identified an issue affecting named drops in this pack, and are working on a fix for distribution as soon as possible. Thank you!

[Steelstar]

Please also include a fix for the loot drops issue.

This is currently, tentatively, planned for inclusion.

[Alcides]

The 64 bit version of the client doesn't load on Windows 11 when the display driver is set to Automatic, I had to set it to to my the display driver of my video card to get the client to run.

[ReyalsNogard]

Same here but on WIN 10, selected driver and it loaded.

[Kalaxia]

The 64-bit client is consistently crashing everytime I have to go through any loading screen (even teleporting inside a dungeon.)

[Frogger1234]

The 64 bit version of the client doesn't load on Windows 11 when the display driver is set to Automatic, I had to set it to to my the display driver of my video card to get the client to run.

Same here but on WIN 10, selected driver and it loaded.

Selecting the display driver doesn't work for me. The 64-bit game still crashes when zoning. Like it has for the past 6 months.

[Impaqt]

Selecting the display driver doesn't work for me. The 64-bit game still crashes when zoning. Like it has for the past 6 months.

If this has been going on for 6 months, have you consiudered its not a game issue? I dont remember the last time my 64bit client crashed. just like most folks.

[Kalaxia]

If this has been going on for 6 months, have you consiudered its not a game issue? I dont remember the last time my 64bit client crashed. just like most folks.

I get the same thing. Just because it doesn't happen to you, doesn't mean it's not a client problem with specific settings and/or hardware combinations. I'll bet a lot of players never bothered selecting the 64-bit client before today (it seemed to be on 32-bit by default), I'm sure most people who had problems just went back to 32-bit and never said a word. So you really can't speculate that its fine for "most folks."

I did a full repair, and it didn't help. 32-bit client never crashes for me ever, but obviously right now we have no choice.

[SpiritofAlba]

I posted this question a little bit ago, and have now found the answer, so sharing in case helpful to anyone else!

On the launcher window, click on the little down arrow key at the top, and it will give options of various settings. Under the general tab, one option is 32 or 64 bit.

[raclaw]

This is currently, tentatively, planned for inclusion.

Both 32 and 64 bit versions don't work, it's been a whole day and i still can't play and the vip is paid... will there be any compensation for the days when can't log in through no fault of my own?
p.s. sorry for my english...

[Noyabrina]

I posted this question a little bit ago, and have now found the answer, so sharing in case helpful to anyone else!

On the launcher window, click on the little down arrow key at the top, and it will give options of various settings. Under the general tab, one option is 32 or 64 bit.

I can't switch, because when I chose "Settings" my launcher crash.

[Frogger1234]

If this has been going on for 6 months, have you consiudered its not a game issue? I dont remember the last time my 64bit client crashed. just like most folks.

The 64-bit client worked for me before that. The only real change is, immediately after one game update, 64-bit client consistently crashed when zoning. Sounds like a game issue to me.
Just because "it works for most folks" doesn't necessarily mean it isn't a game issue. Like the posters that have tried all the "this fixes 64-bit problems" and still can't get into the game.

[Dalvias]

I switched to the 64 bit client and now I'm getting frequent in-game load screen crashes. Running Windows 10 64 bit operating system.

Update: Game also crashes when I switch characters.

[ErganStonebrow]

I am having a Major FPS Drop since using the 64 bit client its barely playable as it is. Tried the usual fixes reinstall etc etc no luck I have a rtx2060 16 gb ram 1tb ssd i7 core so shouldnt be an issue really. Never had this problem on 32 bit client. Also got a h@@FileVersion standingstonegames is this program working correctly prompt after i came out - MAX fps atm 24 on guild ship.....mutters

[ariellyn]

0929 my time. After 21.5 hours of the problem persisting something to consider doing is undoing all the changes with which the crashing launcher came. Roll it back. I've read several responses here identifying this exact occurrence on the test server. If the trouble was not discovered then with the knowledge that the problem existed what may be expected now is the problem will not be discovered in a timely manner. I'm not vip, this account is merely premium. However I do occasionally purchase points and the vips locked out surely are not looking forward to paying for no service for another day or longer. Time is money. The company is still getting the money. Clients need the time they've purchased. I really don't care for myself; I have other games I enjoy just as much. With no further postings here in nearly 24 hour's time about how close a fix is people will assume repair crews have no clue of even what methods are redirecting, blocking or not even reading information. Angry mobs that do not go somewhere else (like my favorite City of Heroes or Ultima Online.. can ya believe they still release new content for that one?) will be rising. I hear the pitchforks being sharpened

To the angry mobs that may be: ya know these poor guys did not do this intentionally. Neglectfully, perhaps, for the exact problem already being reported on the test server, but not intentionally. You know they want the rent money. They know they won't continue to get paid without providing service. They need more time. How much we don't know. They don't know. We will know when they know. Maybe a few hours after they know. Cordovan and his team also have to read and post for LotRO as well. He may very well be one of the busiest people in our society. I do wonder sometimes if he still has hair.

In the mean time Yin is the weekly task force in City of Heroes and I have a slew of level 50s to run through it! Apparently I'll have at least another day to collect more rewards there. City of Heroes Homecoming; totally free game. Check it out. I'm on the Excelsior server. Come play! Look for global name OmegaWolfe or Electrafry. I'll help ya out learning the game. The costume (cosmetics) interface is AWESOME! You'll spend hours just making the coolest, prettiest and sharpest looking characters. I've been playing that game since before 2006 and I STILL spend much time making the costumes for new characters. Oh.. and we all get a thousand character slots. A freaking thousand! If you do come to play look for something Called Mids Reborn too. It's a really good City of Heroes character planner.

[Impaqt]

I get the same thing. Just because it doesn't happen to you, doesn't mean it's not a client problem with specific settings and/or hardware combinations. I'll bet a lot of players never bothered selecting the 64-bit client before today (it seemed to be on 32-bit by default), I'm sure most people who had problems just went back to 32-bit and never said a word. So you really can't speculate that its fine for "most folks."

I did a full repair, and it didn't help. 32-bit client never crashes for me ever, but obviously right now we have no choice.

So I can't speculate that its fine.. But its TOTALLY OK for you speculate that its not?

Thats awesome logic.

[ariellyn]

So I can't speculate that its fine.. But its TOTALLY OK for you speculate that its not?

Thats awesome logic.

Kalaxia has not speculated anything. There IS a problem. It.. the game being "it".. is NOT ok. There is no speculation. The problem actually exists. What is awesome logic?

[Arkat]

This is currently, tentatively, planned for inclusion.

[Cordovan]

Unfortunately an issue came up during our build process overnight that prevents us from being able to consider a deployment today. We're working on a small patch to fix a couple of issues, and we'll have more about timing as soon as we can. This game update will correct this issue with the 32 bit game client in addition to a chest issue in the new Legendary Droaam quests.