We have Identified an issue caused by a player attempting to move an item from Crafting Storage to a full Character Bank if their Character Bank is full. This issue results in the item going missing as well as preventing any further direct transfer from one bank type to another (Account/Character/Reincarnation Cache). Players impacted by this bug can still move items into and out of their banks through their character's inventory. Customer Support can assist players in this state through a ticket to help.standingstonegames.com. We will correct this issue in the near future.