Poor execution and advertising of Hardcore transfer window extension

[mr.stevens]

You tell us in the launch window to NOT transfer and await further further instruction.

That instruction never came, not in the launch window. Not in the place that you would expect that VERY IMPORTANT message to appear.

Instead you hide this VERY IMPORTNT instruction in a forum post; which is great if you are a regular forum reader. You also extend the window by only a matter of days.

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So I just had a quick look and have found out that all my Hardcore goodies have been deleted. My XP pots, gone. My Fast Nightmare Steed, gone. Everything, gone. I missed the deadline by two days. Superb.

All the previous Hardcore seasons I sucessfully transfered. This season I did not transfer beacuse you told me not to and then failed to tell me I should via the same channel.

I'm not alone. You've let alot of your player base down.

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I've been playing DDO a lot recently, every time I logged in I looked to see of there was an update in the launch window. I would even scroll down to see if I'd missed it. I can still today scroll back today to March 8th and I see nothing about transfers.

I did not see this alleged message, and neither did many others. Poor exection. Very poor.

[Mefi]

Just came from Diablo hardcore and wanted to play this hardcore. It suddenly just stoped, can only find old post about it, and nothing about when it opens again.

[Jacoby]

You tell us in the launch window to NOT transfer and await further further instruction.

That instruction never came, not in the launch window. Not in the place that you would expect that VERY IMPORTANT message to appear.

Instead you hide this VERY IMPORTNT instruction in a forum post; which is great if you are a regular forum reader. You also extend the window by only a matter of days.

--------------------

So I just had a quick look and have found out that all my Hardcore goodies have been deleted. My XP pots, gone. My Fast Nightmare Steed, gone. Everything, gone. I missed the deadline by two days. Superb.

All the previous Hardcore seasons I sucessfully transfered. This season I did not transfer beacuse you told me not to and then failed to tell me I should via the same channel.

I'm not alone. You've let alot of your player base down.

-------------------

I've been playing DDO a lot recently, every time I logged in I looked to see of there was an update in the launch window. I would even scroll down to see if I'd missed it. I can still today scroll back today to March 8th and I see nothing about transfers.

I did not see this alleged message, and neither did many others. Poor exection. Very poor.

As much as I want to defend I can't. I agree with the OP, the communication is pretty poor.

[Careall]

While I had already transferred my toon before the lockout, I was toying with the idea of transferring another toon or two. While I am not as impacted, I also thought the closing of HC without notification was extremely rude.

"But the plans were on display…”
“On display? I eventually had to go down to the cellar to find them.”
“That’s the display department.”
“With a flashlight.”
“Ah, well, the lights had probably gone.”
“So had the stairs.”
“But look, you found the notice, didn’t you?”
“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”