Quote Originally Posted by Villefere View Post
I finally received a response.



I have to say it's quite frustrating having the feature I paid real money for be disabled just because I spent money transferring.
Basically your Monster Manuals are wiped when you transfer, which is fine for the character deeds but since the account deeds can only be unlocked once, they're gone forever. So no more monster HP ever...
Weird, because I go this response:

Thank you for reaching out to us regarding your report. I have gone ahead and notified our team of this issue so that they may investigate it in detail and determine if a fix is needed. Unfortunately, there is no CS based solution at this time, however I hope to report back to you soon with the correction.

In the meantime please keep an eye out for recent updates as these most often have more information regarding fixes and bugs that our team are aware of. Along with this, our official forums are a great resource to alert the community of specific errors occurring. Often times our team will see these reports and be able to address them in the forums or one of your peers may have a solution as well!

We do appreciate your patience at this time and of course if you have any other questions, please feel free to reach out again!

Either way, it looks like no one cares on SSG side cares very much about this issue.