Astral shards disabled on hardcore - no warning - unable to spend $$

[Dark_Lord_Mary]

Dear SSG,

I am writing to express my strong disapproval and disappointment with the decision to disable gold rolls on Hardcore league without prior warning. Dozens of friends I know still have shards, including myself. Now I am unable to spend them. This decision has effectively defrauded the players who invested money into buying the shards.

As a player and paying subbed VIP customer who plays every hardcore league and runs a guild of over 1000 players there, I expect fair and transparent treatment for myself and everyone else. Disabling gold rolls without prior warning goes against the principle of fair play, customer centric communnity support, and is a breach of our trust.

Your decision has left many players I have spoken to feeling betrayed, frustrated, misled, and irate. It is real money we spend to buy shards and by disabling our ability to spend them by gold rolling has directly damaged the reputation of your company for lack of transparency.

I hope that in the future, SSG will take a more ethical approach to its business practices and show more consideration for the community of DDO players who support the game. I urge you to rectify the situation and compensate those who have been affected by this reckless and ill-timed decision.

Sincerely,
Mary
Guild Master of Death Smile

[Antheal]

Maybe they should do what they did with the Night Revels and open it back up for a week so people can use the money they've already spent on buying shards.

[Kaldair_Returns]

Dear SSG,

I am writing to express my strong disapproval and disappointment with the decision to disable Astral Shards on Hardcore league without prior warning. Dozens of friends I know still have shards, including myself. Now I am unable to spend them. This decision has effectively defrauded the players who invested money into buying the shards.

As a player and paying subbed VIP customer who plays every hardcore league and runs a guild of over 1000 players there, I expect fair and transparent treatment for myself and everyone else. Disabling Astral Shards without prior warning goes against the principle of fair play, customer centric communnity support, and is a breach of our trust.

Your decision has left many players I have spoken to feeling betrayed, frustrated, misled, and irate. It is real money we spend to buy shards and by disabling our ability to spend them has directly damaged the reputation of your company for lack of transparency.

I hope that in the future, SSG will take a more ethical approach to its business practices and show more consideration for the community of DDO players who support the game. I urge you to rectify the situation and compensate those who have been affected by this reckless and ill-timed decision.

Sincerely,
Mary
Guild Master of Death Smile

I couldn't have said it better. If fact, I feel defrauded, betrayed, frustrated, misled, disappointed and irate. There are stronger words I'd use, but whatever. I can only hope this thread get hundreds of responses of the folks that feel this way. Outrageous, deceptive behavior - I hope heads roll over this one ...

[QuantumFX]

Wait. Can't you still spend shards on things like augments?

[Malveaux]

They also disabled the dice rolls. lol I guess they are worried that Super Wednesday for the gold roll would bring to much free stuff. SSG is really making even thinking about continuing VIP a hard sell. Petty...

[superevbully]

They also disabled the dice rolls. lol I guess they are worried that Super Wednesday for the gold roll would bring to much free stuff. SSG is really making even thinking about continuing VIP a hard sell. Petty...

lol really ?....my opinion these days is low ...but lol i guess every1 is on a wed gold roll still ........stunning post

[Wahnsinnig]

Dear SSG,

I am writing to express my strong disapproval and disappointment with the decision to disable gold rolls on Hardcore league without prior warning. Dozens of friends I know still have shards, including myself. Now I am unable to spend them. This decision has effectively defrauded the players who invested money into buying the shards.

Contact customer support and demand a refund on the shards you bought on hardcore.

Posting here will get you nothing.

[Jaxtan]

Apparently not only fiscally bankrupt, also morally bankrupt. Can't wait for the live panel at Pax East where they can hear directly from screwed over customers in a public venue.

[Sylvado]

They also disabled the dice rolls. lol I guess they are worried that Super Wednesday for the gold roll would bring to much free stuff. SSG is really making even thinking about continuing VIP a hard sell. Petty...

I think they did that last season, to avoid the sudden rush of transfers on the last day of the after party, that is reasonable.

EDIT: It is only the ability to use shards for gold rolls that has been disabled. A reminder about the dice rolls should have been included in the end of season reminder, I did plan on converting some daily rolls to gold.

[Mindos]

Apparently not only fiscally bankrupt, also morally bankrupt. Can't wait for the live panel at Pax East where they can hear directly from screwed over customers in a public venue.

I wonder why they spent money for Pax East this time after being absent for so long. Maybe a new game announcement? "Fruit Tuesdays: Time Travel Edition"

[LightBear]

Didn't Cordo say something about gold rolls being shut down on HCL in his Fridays at Four video cast?
I think it was a couple of streams back.

It had to do with people straggling on the server or something.

Edit:
So yeah, not the best of ways to communicate this, a message on fore hand on the launcher would help.

[thunderhawk123]

reason i dont spend any money on HD is just a money scam

[Sylvado]

reason i dont spend any money on HD is just a money scam

You don't have to spend any money on HC. Shards are not why people play HC, just a side benefit. Your statement makes no sense at all.

[Aelonwy]

Just a reminder - Don't forget you can spend Astral Shards on augments and that there is the new augment vendor Randall Lyric located in expansion/mini-expansion zones with some newer/rarer augments.

https://ddowiki.com/page/Randall_Lyric

This is what I spent my Astral Shards from season 6 on.

Not that this excuses inadequate notifications or reminders of policy change or timing.

[mbartol]

Didn't Cordo say something about gold rolls being shut down on HCL in his Fridays at Four video cast?
I think it was a couple of streams back.

It had to do with people straggling on the server or something.

Edit:
So yeah, not the best of ways to communicate this, a message on fore hand on the launcher would help.

Communication has always been an issue with SSG. The Daily Dice roll was disabled part way through last season’s after season party without any warning/notification, which was especially annoying. It should at the very least be noted in the Hardcore League page in the News section of the DDO website.

And yes, there should have been a PSA announcement on the Launcher. It’s not hard to say something like “Daily Dice rolls on the Hardcore server will be disabled when the season ends at 2:00 EST on 7 February, so be sure to plan accordingly.” Even if it helps one player, it’s worth it. How many players are frustrated and disappointed because this simple courtesy was not performed?

It’s really not that difficult to show goodwill towards your players. Little things like this could go a long way.

[gravisrs]

It's the reason I've gave up HC for good. I felt soo cheated last season when they turned-off gold rolls at the after-party without a notice...

Go eat a shoe, SSG!

If you wanted to hurry up people to transfer from HC you could just give a shorter after-party.
You could just remove free rolls, shoulda keep 15 astral ones.. sheesh

[LeoLionxxx]

Indeed, disabling rolls outright seems like the wrong thing to do, since it's a very good way to players to liquidate their astral shards.

Disabling daily rolls during the after party is a move I understand and support (removes incentive to stick around on that server).

[Sylvado]

Indeed, disabling rolls outright seems like the wrong thing to do, since it's a very good way to players to liquidate their astral shards.

Disabling daily rolls during the after party is a move I understand and support (removes incentive to stick around on that server).

That was unexpected, I should not have been so quick to buy augments. Dice rolls are enabled on HC

[Scrag]

They turned dice back on.

[Malveaux]

I think they did that last season, to avoid the sudden rush of transfers on the last day of the after party, that is reasonable.

EDIT: It is only the ability to use shards for gold rolls that has been disabled. A reminder about the dice rolls should have been included in the end of season reminder, I did plan on converting some daily rolls to gold.

I can see this being done when there was the daily gold roll. It would become obvious that the daily gold roll and a free transfer would be considered abuse. In hindsight at that point in the daily golds Severlin was sweating the technique. lol yeah I busted out a old hip hop hook. That's right Eric B. & Rakim

Aside from that don't apologize for them.