Error installing

**FURYous** · 10-13-2022, 03:06 PM

While installing Lamannia (on two different computers) the installer crashes at the same point on both of them.

Error: [Name:client_map_2.dat-36987][Source:client_map

Then it crashes and closes in a couple of seconds.

I have turned off windows firewall and created a rule on my home firewall to allow all traffic but it still crashes at this same point.
I have tried deleting everything and starting again.
I have tried repairing the installation through the repair option
I have tried installing it on a second computer (one is a AMD and the other and Intel)

Little help please?

**Cashiry** · 10-13-2022, 06:05 PM

Originally Posted by FURYous

While installing Lamannia (on two different computers) the installer crashes at the same point on both of them.

Error: [Name:client_map_2.dat-36987][Source:client_map

Then it crashes and closes in a couple of seconds.

I have turned off windows firewall and created a rule on my home firewall to allow all traffic but it still crashes at this same point.
I have tried deleting everything and starting again.
I have tried repairing the installation through the repair option
I have tried installing it on a second computer (one is a AMD and the other and Intel)

Little help please?

I am having the same issue.. clean installs 4 times today.. still with the same result...

Apparently SSG does not want to fix this...As it was mentioned in the official discussion as well.

**droid327** · 10-13-2022, 06:20 PM

Yep stuck with the same issue too....sucks because my two mains are an Inqui/EK and T5 DC Paladin, ie the two builds getting shafted most by this update lol

Plus I'm worried if they dont fix this issue on Lama, its going to hit Live whenever the patch is released, and then a bunch of people wont be able to play at all

**FURYous** · 10-13-2022, 10:32 PM

Come on dev's I took the time to troubleshoot everything I can and screenshot the error itself. The least you can do take 30 seconds is say you seen this post.

**FURYous** · 10-14-2022, 10:01 AM

Nothing?
Really?

How long do you think people will put up with not being able to log in, and not getting a response to know if you are even working on it, or even noticed that some of your customers can't log in.

**Jondera1** · 10-14-2022, 10:51 AM

Same problem here. I submitted a bug report with my patch logs and they at least hit the button saying they're looking at it.

Incidentally; patch logs are located in C:\Users\%username%\Appdata\Local\Dungeons and Dragons Online the file is called PatchClient; it shows all progress/error logs in the patching process, which may be useful for the devs to identify the issue.

**FURYous** · 10-14-2022, 04:59 PM

I found a log in that actually works. Tired of waiting for a reply...

**FURYous** · 10-14-2022, 05:30 PM

I spend $166.45 per month (averaged over the last 22 months) so that's $1,997 a year on this game and have played since 2006. That's about $29,962 I have spent on it over the last 15 years.

For that payment for service, it would be awfully nice to get a response to one of the VERY few times I have asked for help. I know I have put in less than 15 tickets so that's less than one ticket per year.

If you can't be bothered I will have to bring my business elsewhere.

I don't mind paying to support a game I like, but part of what I am paying for is service when I can't access the game. At least a reply to "go screw yourself" would be better than being ignored.

Code:

Date Description Gross From Email Address Name
1/1/2021 PreApproved Payment Bill User Payment -29.97 paypal@standingstonegames.com Standing Stone Games, LLC.
1/3/2021 PreApproved Payment Bill User Payment -199.99 paypal@standingstonegames.com Standing Stone Games, LLC.
2/15/2021 PreApproved Payment Bill User Payment -29.97 paypal@standingstonegames.com Standing Stone Games, LLC.
2/20/2021 PreApproved Payment Bill User Payment -7.99 paypal@standingstonegames.com Standing Stone Games, LLC.
3/1/2021 PreApproved Payment Bill User Payment -34.99 paypal@standingstonegames.com Standing Stone Games, LLC.
4/1/2021 PreApproved Payment Bill User Payment -29.97 paypal@standingstonegames.com Standing Stone Games, LLC.
4/9/2021 Express Checkout Payment -10.81 paypal@standingstonegames.com Standing Stone Games, LLC.
4/10/2021 PreApproved Payment Bill User Payment -199.99 paypal@standingstonegames.com Standing Stone Games, LLC.
4/24/2021 PreApproved Payment Bill User Payment -199.99 paypal@standingstonegames.com Standing Stone Games, LLC.
4/29/2021 PreApproved Payment Bill User Payment -199.99 paypal@standingstonegames.com Standing Stone Games, LLC.
5/8/2021 PreApproved Payment Bill User Payment -199.99 paypal@standingstonegames.com Standing Stone Games, LLC.
5/15/2021 PreApproved Payment Bill User Payment -29.97 paypal@standingstonegames.com Standing Stone Games, LLC.
5/23/2021 Express Checkout Payment -140.71 paypal@standingstonegames.com Standing Stone Games, LLC.
6/5/2021 PreApproved Payment Bill User Payment -19.99 paypal@standingstonegames.com Standing Stone Games, LLC.
6/6/2021 PreApproved Payment Bill User Payment -19.99 paypal@standingstonegames.com Standing Stone Games, LLC.
6/13/2021 PreApproved Payment Bill User Payment -19.99 paypal@standingstonegames.com Standing Stone Games, LLC.
7/1/2021 PreApproved Payment Bill User Payment -29.97 paypal@standingstonegames.com Standing Stone Games, LLC.
7/30/2021 PreApproved Payment Bill User Payment -19.99 paypal@standingstonegames.com Standing Stone Games, LLC.
7/31/2021 Express Checkout Payment -8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
8/4/2021 Express Checkout Payment -97.41 paypal@standingstonegames.com Standing Stone Games, LLC.
8/15/2021 PreApproved Payment Bill User Payment -32.45 paypal@standingstonegames.com Standing Stone Games, LLC.
8/21/2021 PreApproved Payment Bill User Payment -19.99 paypal@standingstonegames.com Standing Stone Games, LLC.
8/30/2021 PreApproved Payment Bill User Payment -19.99 paypal@standingstonegames.com Standing Stone Games, LLC.
9/5/2021 PreApproved Payment Bill User Payment -199.99 paypal@standingstonegames.com Standing Stone Games, LLC.
10/2/2021 PreApproved Payment Bill User Payment -29.97 paypal@standingstonegames.com Standing Stone Games, LLC.
10/14/2021 Express Checkout Payment -8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
10/14/2021 Express Checkout Payment -8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
10/14/2021 Express Checkout Payment -8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
10/14/2021 PreApproved Payment Bill User Payment -8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
10/29/2021 PreApproved Payment Bill User Payment -8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
11/25/2021 PreApproved Payment Bill User Payment -199.99 paypal@standingstonegames.com Standing Stone Games, LLC.
11/26/2021 PreApproved Payment Bill User Payment -37.88 paypal@standingstonegames.com Standing Stone Games, LLC.
11/26/2021 Express Checkout Payment -21.12 paypal@standingstonegames.com Standing Stone Games, LLC.
11/26/2021 PreApproved Payment Bill User Payment -32.45 paypal@standingstonegames.com Standing Stone Games, LLC.
12/1/2021 PreApproved Payment Bill User Payment -21.64 paypal@standingstonegames.com Standing Stone Games, LLC.
12/3/2021 Express Checkout Payment -19.47 paypal@standingstonegames.com Standing Stone Games, LLC.
12/4/2021 PreApproved Payment Bill User Payment -21.64 paypal@standingstonegames.com Standing Stone Games, LLC.
1/2/2022 PreApproved Payment Bill User Payment -$29.97 paypal@standingstonegames.com Standing Stone Games, LLC.
3/1/2022 PreApproved Payment Bill User Payment -$32.45 paypal@standingstonegames.com Standing Stone Games, LLC.
3/1/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
3/6/2022 PreApproved Payment Bill User Payment -$7.99 paypal@standingstonegames.com Standing Stone Games, LLC.
3/15/2022 PreApproved Payment Bill User Payment -$19.99 paypal@standingstonegames.com Standing Stone Games, LLC.
3/23/2022 PreApproved Payment Bill User Payment -$19.99 paypal@standingstonegames.com Standing Stone Games, LLC.
3/28/2022 Express Checkout Payment -$21.64 paypal@standingstonegames.com Standing Stone Games, LLC.
4/2/2022 Express Checkout Payment -$32.45 paypal@standingstonegames.com Standing Stone Games, LLC.
4/6/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/6/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/6/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/6/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/13/2022 Express Checkout Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/15/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/16/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/16/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/17/2022 Express Checkout Payment -$21.64 paypal@standingstonegames.com Standing Stone Games, LLC.
4/18/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/18/2022 Express Checkout Payment -$21.64 paypal@standingstonegames.com Standing Stone Games, LLC.
4/23/2022 Express Checkout Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
4/27/2022 Express Checkout Payment -$140.71 paypal@standingstonegames.com Standing Stone Games, LLC.
4/27/2022 Express Checkout Payment -$140.71 paypal@standingstonegames.com Standing Stone Games, LLC.
4/28/2022 Express Checkout Payment -$21.64 paypal@standingstonegames.com Standing Stone Games, LLC.
6/1/2022 PreApproved Payment Bill User Payment -$32.45 paypal@standingstonegames.com Standing Stone Games, LLC.
7/2/2022 PreApproved Payment Bill User Payment -$32.45 paypal@standingstonegames.com Standing Stone Games, LLC.
7/5/2022 Express Checkout Payment -$216.49 paypal@standingstonegames.com Standing Stone Games, LLC.
7/30/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
8/14/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
8/23/2022 Express Checkout Payment -$216.49 paypal@standingstonegames.com Standing Stone Games, LLC.
9/1/2022 PreApproved Payment Bill User Payment -$32.45 paypal@standingstonegames.com Standing Stone Games, LLC.
9/3/2022 Express Checkout Payment -$216.49 paypal@standingstonegames.com Standing Stone Games, LLC.
9/4/2022 PreApproved Payment Bill User Payment -$21.64 paypal@standingstonegames.com Standing Stone Games, LLC.
9/4/2022 PreApproved Payment Bill User Payment -$8.65 paypal@standingstonegames.com Standing Stone Games, LLC.
10/2/2022 PreApproved Payment Bill User Payment -$32.45 paypal@standingstonegames.com Standing Stone Games, LLC.
-$3,662.98

**FURYous** · 10-14-2022, 05:32 PM

4 days without an acknowledgement

**FURYous** · 10-20-2022, 10:17 AM

It's been a week now, I think I have been patient on this.

2000 shards were lost on my account with them closing the ticket without contacting me other than a canned message.

I still get this error.

I have cancelled my subscriptions and will be moving to another game.

I don't mind supporting a game that I enjoy but when $100 in shards go missing and I can't even get help for an issue that prevents me from logging in, i have to find a better company to support.

**FURYous** · 10-20-2022, 10:28 AM

All 7 automatic payment agreements have been cancelled. Thanks for the years of fun.

PS I want to make clear, this isn't due to in game issues, this was due to core issues in getting access to the game and large purchases getting lost. If I give you money for something, I expect to be able to access it.

**FURYous** · 10-20-2022, 11:06 AM

Also I have been waiting for YEARS for my toons to be moved on LOTRO. I have submitted a couple of tickets only to be told they are aware of the issue and it will be fixed sometime in the future. They are currently on a server they shut down so I have no access to them at all.

Customer service gets a failing grade in both games.

**FURYous** · 10-20-2022, 06:48 PM

Originally Posted by FURYous

Also I have been waiting for YEARS for my toons to be moved on LOTRO. I have submitted a couple of tickets only to be told they are aware of the issue and it will be fixed sometime in the future. They are currently on a server they shut down so I have no access to them at all.

When I say years, I mean years. I have put in three tickets over the last three years, one per year:

Code:

STANDING STONE GAMES HELP  My activities
MY ACTIVITIES
Request #110176
Returning player
Albert
December 20, 2019 12:27
I am returning to the game and need my old characters moved to a current server please.

Adahrel
December 29, 2019 11:42
Hi Albert,

Thank you for your inquiry. Transfers are disabled at this time due to technical issues that are being looked into and will hopefully be resolved soon. For more information and to remain up-to-date about this issue, please make sure you keep an eye on these forums:

https://www.lotro.com/forums/forumdisplay.php?3-Announcements

I apologise for the inconvenience, if you have any other questions or concerns please let me know!

Kind regards,


Standing Stone Games
Senior Customer Support

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