Worlds Unavailable: Thursday, September 22nd

[Ereshkigal]

I can see they are up now, but what, if any, has been done? Has there been a rollback or something ells? Can we trust you don't need to "crashstop" the servers again?

The information silence is deafening.

they're probably busy trying to un-f*vk the servers that are still down considering 1 of them has the largest population... At least I hope they are.

But yes, an update would be nice, considering some are up, but not all. I'd like to play if they're coming online, but I don't want keep checking back if they know it's gonna be awhile.

[Urklore]

Do we have a time frame for when Thelanis and Argo will be reopened?

Thank you.

The game worlds have reopened. The game worlds have been rolled back to an earlier state from about 7:00 AM Eastern (-4 GMT) on Thursday, September 22nd. We have also completed work to correct the issue that caused some items to go missing from players' Reincarnation Caches yesterday, so no further item loss should happen when players try to move items out of their Cache.

[Cordovan]

CORRECTION: All game worlds except for Argonnessen and Thelanis have reopened. We will reopen these two worlds soon.

[Ereshkigal]

The game worlds have reopened. The game worlds have been rolled back to an earlier state from about 7:00 AM Eastern (-4 GMT) on Thursday, September 22nd. We have also completed work to correct the issue that caused some items to go missing from players' Reincarnation Caches yesterday, so no further item loss should happen when players try to move items out of their Cache.

Thelanis and Argonnessen are down. Are we talking minutes or hours?

[DSR1DES]

The game worlds have reopened. The game worlds have been rolled back to an earlier state from about 7:00 AM Eastern (-4 GMT) on Thursday, September 22nd. We have also completed work to correct the issue that caused some items to go missing from players' Reincarnation Caches yesterday, so no further item loss should happen when players try to move items out of their Cache.

Any word on the shadowblade fix returning? I had reincarnated once it was finally fixed but due to rollback am back to being stuck on the previous life with shadowblades once more blocking reincarnation.

[DungeonGamer]

The game worlds have reopened. The game worlds have been rolled back to an earlier state from about 7:00 AM Eastern (-4 GMT) on Thursday, September 22nd. We have also completed work to correct the issue that caused some items to go missing from players' Reincarnation Caches yesterday, so no further item loss should happen when players try to move items out of their Cache.

Many thanks sir. Rollback was an effective solution so most gamers can continue playing the game. But kindly consider piecemealing future updates into targeted areas instead of creating one huge update that might still contain bugs

[Pandjed]

And I lost three levels (one on hold). I guess, several people have it worse, but that's very disheartening for me as a Europe, who couldn't log in during their prime times today. -_-

[Cordovan]

Any word on the shadowblade fix returning? I had reincarnated once it was finally fixed but due to rollback am back to being stuck on the previous life with shadowblades once more blocking reincarnation.

Should be in the near future, however it ends up being fixed. If we can get it in the next game update we will.

[Manganakus]

[...] so no further item loss should happen when players try to move items out of their Cache.

True. Just missing : some hundreds of thousand PX, item looted, daily rolls (didn't had a 100 but got cool Tome to have cool Purified Dragonshard..). Oh and finally missing the hours spent playing, the hours spent waiting.
Grand Bravo, un rollback de Maître !

[Cordovan]

Thelanis and Argonnessen are down. Are we talking minutes or hours?

Should be no more than maybe an hour or two, probably/hopefully less.

[stryder48092]

All game worlds except for Argonnessen and Thelanis have reopened. The game worlds have been rolled back to an earlier state from about 7:00 AM Eastern (-4 GMT) on Thursday, September 22nd. We have also completed work to correct the issue that caused some items to go missing from players' Reincarnation Caches yesterday, so no further item loss should happen when players try to move items out of their Cache.

Okay, are the ddo store purchases made after the update and before the rollback going to be refunded? or you just pocketing that?

[Ereshkigal]

Should be no more than maybe an hour or two, probably/hopefully less.

thanks!

[KraftLorance]

Despite what you've been told, I have it on good authority the real reason the servers went down is because Arboth convinced the Kobold Worker's Union to go on strike until more dragons are added to Ataraxi's Haven. SSG is still in negotiations with Argo and Thelanis union reps.

[pevergreen]

Compensation for downtime and rollback?

[Urklore]

Ya, I spend $50 to get name change parchments. I saw the DDO points were gone from my account when I logged onto a diff server. I have a feeling when I log onto Argo my characters will still have the old name and I lost $50 in spending.

Okay, are the ddo store purchases made after the update and before the rollback going to be refunded? or you just pocketing that?

[Bunker]

Yup, this... I'm back to lvl 5 on the Hardcore server... i finished all the 3s and took lvl 6, but now find myself back in the Saltmarsh tavern with 6 of them still to do???

Is this their ****ing solution?

I'm sorry you have to repeat some Hardcore questing, like many of us. But join in rejoicing, those that had perished, have now been risen. The very first unplanned second life on the hardcore servers.

[Toran_Steelbender]

UPDATE: The game worlds have reopened. The game worlds have been rolled back to an earlier state from about 7:00 AM Eastern (-4 GMT) on Thursday, September 22nd. We have also completed work to correct the issue that caused some items to go missing from players' Reincarnation Caches yesterday, so no further item loss should happen when players try to move items out of their Cache.

We have brought down the game worlds while we investigate an issue with items going missing from Reincarnation Caches. We will have more information as soon as we can.

Is it just Argonnessan and Thelanis now? Or are you cycling through the worlds?

[Cordovan]

Okay, are the ddo store purchases made after the update and before the rollback going to be refunded? or you just pocketing that?

We will be working to automatically refund purchases made after the time of the rollback on Thursday to when the game worlds went down.

[Toteca]

So everything I did yesterday, all the named gear and rxp I got was lost?

[DSR1DES]

Should be in the near future, however it ends up being fixed. If we can get it in the next game update we will.

Any chance people with this TR blocking issue could be fixed on a person by person basis via tickets in the meantime? Like manually deleting them from their cache? Had no luck with tickets for two weeks but I assume that was due to the fact you guys had a global fix coming out in 56.2.