Worlds Unavailable: Thursday, September 22nd

[helpfulguy1234]

Have you ever had any experience with customer service anywhere in your life?

For example if you went to a restaurant and placed an order that should take 15 minutes and they continually come out telling you 15 more minutes until it is 2 hours later. Do they "owe" you anything? No because it was your choice to stay and wait. However would a good manager or customer service offer to comp you a free dessert, drinks, or a discount the next time you come? ABSOLUTELY BECAUSE THEY WANT YOUR BUSINESS BACK.

Your response is completely out of the reality of being in a business that needs customers...There are a huge number of compensations that can be given that cost SSG literally nothing and give a good customer experience. That is what people are asking for.

Get a grip.

THIS. And ONLY THIS.

My first job when I was 16, was at a KFC. And sometimes, people had to wait on some of the Colonel's delicious chicken to fry. So what did I do? Here's a free drink while you wait. Hey, here are some free biscuits and mashed potatoes. So sorry for the inconvenience.

It tells the customer, we value you as a customer. There are many other places you could spend your money, THANK YOU for choosing to spend it here thus enabling my continued employment.

Is customer service really that much of a lost art that people don't understand this?

[Ijiwaru]

THIS. And ONLY THIS.

My first job when I was 16, was at a KFC. And sometimes, people had to wait on some of the Colonel's delicious chicken to fry. So what did I do? Here's a free drink while you wait. Hey, here are some free biscuits and mashed potatoes. So sorry for the inconvenience.

It tells the customer, we value you as a customer. There are many other places you could spend your money, THANK YOU for choosing to spend it here thus enabling my continued employment.

Is customer service really that much of a lost art that people don't understand this?

you would have done better to send them away, their arteries would have been impressed

[helpfulguy1234]

you would have done better to send them away, their arteries would have been impressed

I said I was good at customer service.........I'm not a dietician!

[Ijiwaru]

I said I was good at customer service.........I'm not a dietician!

toucheeeee!!!!!! away!

[ItSoSecret]

okay so this was the first time i was playing in a group, did i miss an announcement that the servers were coming down?

[Kerria]

okay so this was the first time i was playing in a group, did i miss an announcement that the servers were coming down?

They did announce it, but it was a short warning time.

[jskinner937]

okay so this was the first time i was playing in a group, did i miss an announcement that the servers were coming down?

Of course they made an announcement. It came 25 secs before the worlds coming down. Plenty of time to finish any quest and get to a safe spot.

[aGarde]

We are currently progressing in our investigation and are working on the best resolution to prevent further Reincarnation Cache item loss and also restore people's items. As soon as we know more we will let you know.

Thank you.

[WilliamBraveheart]

An update on the progress would be nice. Thanks in advance

[ChrisTOTG]

We all - both devs and customers - knew that messing with the TR Cache was dangerous, and I'm absolutely certain that proper care was taken on their side. Every transaction has presumably been recorded in a separate database, or something similar has been done.

This will take time to fix, but I doubt we'll lose anything but a little play time.

Assuming it only costs me a play session or two, I still think that the new TR Cache interface is worth it!

[helpfulguy1234]

We all - both devs and customers - knew that messing with the TR Cache was dangerous, and I'm absolutely certain that proper care was taken on their side. Every transaction has presumably been recorded in a separate database, or something similar has been done.

This will take time to fix, but I doubt we'll lose anything but a little play time.

Assuming it only costs me a play session or two, I still think that the new TR Cache interface is worth it!

Yeah the people on the Titanic were absolutely certain the boat wouldn't sink too.

Here's your cowboy hat, welcome to your first rodeo!

[Lingal]

Best be making the freebie of the week a GOOD one after this fiasco!

I vote for a life time supply of Bigby's pointing fingers --- oh, and some sun flasks.

[DRoark]

Per usual, "The game worlds are coming down. Don't bother running for the quest exit, you're not making it out. We've broken everything remotely attached to U56, including
half of the classes you liked. There's no ETA on actual progress, we're still 5-years behind on fixing some Filigrees. We'll be posting later on, maybe something like "Oops!", but
don't hold your breath. Please, visit the website since you're not playing, and make sure your VIP subscription is active, since we can't rely on performance bonuses anymore."

[helpfulguy1234]

I vote for a life time supply of Bigby's pointing fingers --- oh, and some sun flasks.

You know they'd deliver 1000 of them all different colors, none of them stacking past 10.

[OfElectricMen]

I'm just gonna say this
imagine trying to retrofit a building (snip)

Imagine trying to retrofit that building without taking any of that into account or having a plan to deal with it.

reincarnation isn't a mainstream feature

Please provide the data that proves your assertion (that anecdotally is completely and utterly wrong). You can't though, and it wouldn't matter, because you're completely misunderstanding the issue.

[DRoark]

You know they'd deliver 1000 of them all different colors, none of them stacking past 10.

Then raise the price of more bank space. )

[Stormblade721]

Appears that someone grabbed an rare loot O.o

No please roll it back lol I died at 15 on hardcore last night

[Stormblade721]

can u imagine death penalties today lol..no one i mean no one would reach level 32 lol...

lol those were the days..............

[ivorycoaster]

I want to reiterate the sentiment mentioned earlier in this thread. DDO is the greatest game ever made, for those who prefer such a high level of customization. It has changed over time from something that was not quite that, to what it is now, and the current dev team has been a big part of that. I HIGHLY doubt they don't care that this is happening. So people need to chill with the rudeness, slander etc.

I will say, as a long time subscription player and not a whale but someone who has bought 33 thousand ddo points several times over the course of a few years, that I think some of this content is just getting rushed... Archetypes, major banking system update and major nerfs/changes in the same update is a lot / too much all at once. The archetypes all feel rushed, particularly DA and SF. I have not heard one person speak highly of the DA. Sacred Fist feels unfinished, and due to almost no scaling is never going to be a toon worth investing in. It's a very high floor, low ceiling toon. The sacred fist tree is considerably weaker than KOTC, an already currently weak tree at cap.

All I am saying is, we all love this game tremendously. The anger you see from some is coming from them feeling threatened by the thought of losing their favorite game, losing their favorite playstyle for said game. Nobody expects new content to be released at this speed.. Just my two cents!

[jskinner937]

There is a simple solution to this. Since the bulk of the game works and only certain more obscure features don;t (reincarnation isn't a mainstream feature)...so disable all the features that are problematic and bring the worlds back online

Literally the onyl thing DDO has going for it that makes it unique is reincarnation and true multi-classing. If either of those features were not in the game, 90% of the playerbase would have moved on to more modern and robust MMOs. I know I would. So yes is one of the mainstream features of the game.