Worlds Unavailable: Thursday, September 22nd

[DungeonGamer]

Thought you meant permanently.

Lol no disable it until all issues are resolved, meanwhile everyone else continues playing. Also consider how much money SSG loses because gamers can't buy potions etc during downtime

[flindex]

so roll back to the backup you took just before update that way you only lose an hour and a half.
and if you did not take a backup first shame on you.

pls dont get yourself and the team worked up over ignorance of rude and greedy people..just concentrate on getting us back up and running pls..for all those who are demanding rollbacks shut your mouths and read a book watch a movie whatnot..they dont owe you anything because they had to shut down game...WORLDWIDE BTW..thats serious..im just hoping not too serious..thanks all keep up good work..beta player here been with you since the start and hope this isnt the end...

[Maxummmatt]

DDO is not perfect. The devs are keeping it together with band-aids and bailing wire. After 15 years, the platform is showing its vulnerabilities. Many of the complaints are familiar to someone who has been playing off and on for 13 years. Your complaints are totally valid. But I think most people on this forum, even those complaining the loudest, will agree:
DDO is the Best. Game. Ever. I have not been able to find anything even close that offers the richness, depth, customization, storytelling, and ability to chart your own path.

-Some games have better graphics, but not much story
-Some games have great stories, but you have to follow a single pre-defined path
-Some games have great gameplay, but not much customization

I for one am willing to spend money on DDO to keep it going. I honestly don’t know what other game will have the great story, flexible path, almost infinite customization, and a great, engaged community. So we should definitely keep the DDO stewards accountable, but also support them if we love the game. When they turn off the DDO servers permanently, and that day will come, I will be sad, but maybe the lawn will get mowed. Until then, THANK YOU to the devs for keeping me entertained the 98% of the time the servers are up.

[Loholt-UK]

they dont owe you anything because they had to shut down game...

...which I pay a subscription for. Please tell me again how they don't owe me anything.

[Hexokinase]

pls dont get yourself and the team worked up over ignorance of rude and greedy people..just concentrate on getting us back up and running pls..for all those who are demanding rollbacks shut your mouths and read a book watch a movie whatnot..they dont owe you anything because they had to shut down game...WORLDWIDE BTW..thats serious..im just hoping not too serious..thanks all keep up good work..beta player here been with you since the start and hope this isnt the end...

The HLSL still works. Holy **** inventory problems?

[Eltronin]

How about this. Since your having so many problems with this new banking script.....Trash it, go back to the original and move on. I know, such a grand idea that makes so much sense as the old banking script wasn't broken and people weren't losing so many items. Try fixing the whole list of problems that have been reported instead of creating new ones.

[Kerria]

Turning off TR will not stop the problem of someone getting a level and pulling out an item they can now use. Then they want them to replace the items.

[Ijiwaru]

DDO is not perfect. The devs are keeping it together with band-aids and bailing wire. After 15 years, the platform is showing its vulnerabilities. Many of the complaints are familiar to someone who has been playing off and on for 13 years. Your complaints are totally valid. But I think most people on this forum, even those complaining the loudest, will agree:
DDO is the Best. Game. Ever. I have not been able to find anything even close that offers the richness, depth, customization, storytelling, and ability to chart your own path.

-Some games have better graphics, but not much story
-Some games have great stories, but you have to follow a single pre-defined path
-Some games have great gameplay, but not much customization

I for one am willing to spend money on DDO to keep it going. I honestly don’t know what other game will have the great story, flexible path, almost infinite customization, and a great, engaged community. So we should definitely keep the DDO stewards accountable, but also support them if we love the game. When they turn off the DDO servers permanently, and that day will come, I will be sad, but maybe the lawn will get mowed. Until then, THANK YOU to the devs for keeping me entertained the 98% of the time the servers are up.

I was soooo happy when i found this game. This is truly a wonderful game that still requires imagination of the players.... read my Bio in game Thelanis

[Tap4black]

Best be making the freebie of the week a GOOD one after this fiasco!

[helpfulguy1234]

Best be making the freebie of the week a GOOD one after this fiasco!

5 potions of Heroism GUARANTEED.

[helpfulguy1234]

How about this. Since your having so many problems with this new banking script.....Trash it, go back to the original and move on. I know, such a grand idea that makes so much sense as the old banking script wasn't broken and people weren't losing so many items. Try fixing the whole list of problems that have been reported instead of creating new ones.

Exactly. Disaster, it no workee, give us the old one back, fix it, then release it.

Note the order....FIX IT FIRST......THEN release it.

There was so much broken s*** in this update that anybody who wrote the code for it should be ashamed of themselves.

[mikarddo]

...which I pay a subscription for. Please tell me again how they don't owe me anything.

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days

[Ijiwaru]

I am looking at the positive side of all the negative comments. It says to me that people truly love this game as much as i do too.
Writing code is hard work. I know.
there is a great german term Verschlimbessern. Improvement more or less causes a worsening of the situation. I have been guilty of it at work at least once lol.

[jskinner937]

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days

This is not true from a legal perspective. Legally speaking, they owe you compensation for a service you pay for no matter what the TLA says. But you have to fight them in court. Many cable companies and cell phone providers have been sued and lost even with a TLA saying that they owe you nothing. You cannot make rules that contradict current federal and state laws. And this is protected by the Consumer Protection Act. Most companies will have a provision in the event of a conflict that arbitration out of a court of law as the resolution, but that is not binding either. You have to have both parties mutually agree to binding arbitration in the event of a conflict, however this is another thing most people do not know and usually agree.

But likely not worth the fight. The easier route is to just let your sub expire and not renew.

[helpfulguy1234]

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days

I'm not legally required to apologize to my wife and get her some flowers if I f something up, but I still do.
Because it's the right thing to do.

Treat your customers well. A little goodwill goes a long way.

[Broxit]

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days

Unfortunately true:

TO THE EXTENT PERMITTED BY LAW, THE DAYBREAK GAMES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ACCESS TO AND USE OF THE DAYBREAK GAMES ARE AT YOUR SOLE RISK. DAYBREAK DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE DAYBREAK GAMES, INCLUDING ALL STATUTORY AND IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DAYBREAK MAKES NO WARRANTY WITH RESPECT TO THE QUALITY OR AVAILABILITY OF THE DAYBREAK GAMES, INCLUDING, WITHOUT LIMITATION, THAT ACCESS TO ANY OF THEM WILL BE UNINTERRUPTED, CONTINUOUS, VIRUS-FREE, ERROR FREE, RELIABLE, SECURE AND/OR COMPATIBLE WITH ANY PARTICULAR HARDWARE AND/OR SOFTWARE. DAYBREAK HEREBY DISCLAIMS ANY AND ALL OBLIGATIONS TO FURNISH ANY MAINTENANCE AND/OR SUPPORT SERVICES WITH RESPECT TO THE DAYBREAK GAMES.

[helpfulguy1234]

Before we bring out the rest of the forum lawyers, do we all agree that if Mcdonalds screws up your order, throwing in a free shake is a nice gesture that makes you feel better?

[ghale]

pls dont get yourself and the team worked up over ignorance of rude and greedy people..just concentrate on getting us back up and running pls..for all those who are demanding rollbacks shut your mouths and read a book watch a movie whatnot..they dont owe you anything because they had to shut down game...WORLDWIDE BTW..thats serious..im just hoping not too serious..thanks all keep up good work..beta player here been with you since the start and hope this isnt the end...

Have you ever had any experience with customer service anywhere in your life?

For example if you went to a restaurant and placed an order that should take 15 minutes and they continually come out telling you 15 more minutes until it is 2 hours later. Do they "owe" you anything? No because it was your choice to stay and wait. However would a good manager or customer service offer to comp you a free dessert, drinks, or a discount the next time you come? ABSOLUTELY BECAUSE THEY WANT YOUR BUSINESS BACK.

Your response is completely out of the reality of being in a business that needs customers...There are a huge number of compensations that can be given that cost SSG literally nothing and give a good customer experience. That is what people are asking for.

Get a grip.

[jskinner937]

I am looking at the positive side of all the negative comments. It says to me that people truly love this game as much as i do too.
Writing code is hard work. I know.
there is a great german term Verschlimbessern. Improvement more or less causes a worsening of the situation. I have been guilty of it at work at least once lol.

This has no explanation for why this update was released and all feedback ignored completely. There is zero excuse for the premature, buggy release of u56, other than to meet a deadline.

[ghale]

Did you ever read the print you agree to when you log in?

I haven't but even so I can tell you they dont legally owe you anything if the servers go down for some days

They don't "owe" us anything the same way we don't "owe" them subscriptions/ddo point purchases/ etc...

It's called the cost of doing business and keeping your customers happy to STAY in business.