UPDATE: Game account creation and Myaccount access is once again available. Thank you for your patience while we worked through an infrastructure issue this week.
Players are currently unable to register new accounts due to a technical issue. We are investigating and will have more information when it becomes available.
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06-12-2022, 03:58 PM #1Community Manager
- Join Date
- Nov 2010
- Posts
- 0
New Account Creation Temporarily Unavailable
Last edited by Cordovan; 06-18-2022 at 10:33 PM.
Have fun, and don't forget to gather for buffs!
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Hello from Standing Stone Games! Facebook Twitter
For Support: https://help.standingstonegames.com
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06-12-2022, 04:36 PM #2Community Member
- Join Date
- Dec 2011
- Posts
- 6,538
Any possibility that it's somehow related to this (unannounced
) forum change?
o https://forums.ddo.com/forums/showth...=1#post6521236
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06-13-2022, 12:44 PM #3Community Manager
- Join Date
- Nov 2010
- Posts
- 0
There is a piece of tech in place that aims to try to preserve the viability of old links on the forums by changing their url from ddo.com/whatever to forums.ddo.com/whatever, this is a temporary solution until we get new forums. It could be that this automatic redirect isn't working well due to the hardware issue causing new account creation to be temporarily unavailable.
Originally Posted by C-Dog
Any possibility that it's somehow related to this (unannounced) forum change?
o https://forums.ddo.com/forums/showth...=1#post6521236Have fun, and don't forget to gather for buffs!
Follow DDO on: Facebook Twitter YouTube
Join us on Twitch!
Hello from Standing Stone Games! Facebook Twitter
For Support: https://help.standingstonegames.com
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06-13-2022, 05:18 PM #4Staggering
Pale Fox
- Join Date
- Sep 2010
- Posts
- 4,620
FYI, I have to log in twice, first attempt always results in an error that something went wrong.
Which could mean some man in the middle attack is going on.
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06-13-2022, 09:07 PM #5Community Member
- Join Date
- Dec 2011
- Posts
- 6,538
Same here. Originally Posted by LightBear
I can re-try immediately with success, but currently that first time is consistently a fail.
Just input to the problem, I have faith it will all get fixed.
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06-13-2022, 09:23 PM #6Chaotic Evil
- Join Date
- Jan 2010
- Posts
- 4,141
I've noticed its a fake fail, I seem to be logged in even with the error! Originally Posted by C-Dog
Same here.
I can re-try immediately with success, but currently that first time is consistently a fail.
Just input to the problem, I have faith it will all get fixed.
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06-19-2022, 06:36 AM #7Community Member
- Join Date
- Jun 2022
- Posts
- 1
You do know it's still broken as of a couple of minutes ago? Originally Posted by Cordovan
Account emails being rejected. Had to disable SPF checking.
postfix/smtpd[21444]: warning: hostname smtp.lotro.com does not resolve to address 198.252.160.245
NOQUEUE: reject: RCPT from unknown[198.252.160.245]: 550 5.7.23 Message rejected due to: SPF fail - not authorized. Please see http://www.openspf.net/Why?s=helo;id=nj5-smtp-liveops.prod.tgh.io;ip=198.252.160.245;r=<UNKNOWN> ; from=<noreply@standingstonegames.com>
> smtp.lotro.com
Server: dns.google
Address: 8.8.8.8
Non-authoritative answer:
Name: smtp.lotro.com
Address: 198.252.160.241
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