UPDATE: The game worlds have reopened.
The DDO game worlds will be unavailable on Wednesday, May 11th from 9:00 AM - 1:00 PM Eastern (-4 GMT) to release Update 54.0.2. Find the release notes on DDO.com.
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05-10-2022, 03:19 PM #1Community Manager
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Downtime Notice: Wednesday, May 11th 9:00 AM - 1:00 PM Eastern (-4 GMT)
Last edited by Cordovan; 05-11-2022 at 10:05 AM.
Have fun, and don't forget to gather for buffs!
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05-10-2022, 04:05 PM #2
Does this Patch include a fix for those individuals who were affected when they lost the one time bonus items from their purchase of Isle of Dread??
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05-10-2022, 04:06 PM #3Community Manager
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We are working on resolving this issue and will have more information as soon as possible.
Originally Posted by GoldyGopher
Have fun, and don't forget to gather for buffs!
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05-10-2022, 04:34 PM #4
I would suggest adding a comment to the release notes to addressing this. Originally Posted by Cordovan
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05-11-2022, 10:05 AM #5Community Manager
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The game worlds have reopened.
Have fun, and don't forget to gather for buffs!
Follow DDO on: Facebook Twitter YouTube
Join us on Twitch!
Hello from Standing Stone Games! Facebook Twitter
For Support: https://help.standingstonegames.com
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05-11-2022, 10:08 AM #6Community Manager
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- Nov 2010
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Players who were impacted by our rollback on April 27th and were in need of re-delivery of Otto's Boxes can now re-claim the boxes through the NPC in the Harbor for Isle of Dread. There is no need to submit a ticket, just re-claim your item.
Have fun, and don't forget to gather for buffs!
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For Support: https://help.standingstonegames.com
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05-12-2022, 10:01 AM #7Community Member
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- Jun 2013
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Cordovan, Originally Posted by Cordovan
Thank you for the update.
If you could do me a favor, and inform the Support Team Manager that the issue is not resolved until those that have entered a ticket get a proper response. (eg - update the ticket)
The support team is a black hole - there is no 2-way communication. Users enter a ticket, and there is no response from the support team.
We had no information that the problem was acknowledged and that the developers were researching a solution. For all we knew, nothing was being done.
I will continue posting negative feedback every opportunity until communication between the support team and users is improved.
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