1 year, no help

[relmon]

So, my son hasn't been able to access his account for over a year now. His email account was hacked and someone got into all of his games. All of them were fixed within 10 mins or so, excluding DDO. The 28th of this month will be exactly one year since first contacting support. He spent hundreds on this account, so it's not as simple as just starting a new account. He got one reply, telling him that they were pushing the problem to the proper department, then, nothing. No matter how many times we contact them, nothing (though I did get some response from a semi-helpful individual a week or two ago, but nothing has been accomplished yet).

Any thoughts?

[Mindos]

Any thoughts?

https://www.ddo.com/en/dungeons-drag...ense-agreement

A year is just ridiculous. They should tell you firmly one way or the other, here's your account back sorry, or no, you will never get access again.

A little while ago another player of DDO had his main toon deleted. SSG was slow to fix in their opinion, so they got a lawyer, and started the dispute/arbitration process. SSG fixed their issue right quick.

[relmon]

https://www.ddo.com/en/dungeons-drag...ense-agreement

A year is just ridiculous. They should tell you firmly one way or the other, here's your account back sorry, or no, you will never get access again.

A little while ago another player of DDO had his main toon deleted. SSG was slow to fix in their opinion, so they got a lawyer, and started the dispute/arbitration process. SSG fixed their issue right quick.

Thank you. I had considered this, but hadn't pulled the trigger yet.

[relmon]

Nice having lawyers in the family. We are getting things in order now.

[relmon]

Finally done gathering information. Due to the amount of money we spent and the amount of time we were denied access to everything we paid for, I had to spend a bunch of time gathering old receipts and info. I just shot some messages to the devs and Support to see if they wanted to add any info too. Gonna give them a day or two to respond.

[relmon]

So, they closed the ticket out a few days ago and called it 'Solved', even though they did nothing. We're at 15 months and several hundred dollars in. Thankfully, we get to put the finishing touches on the lawsuit today (I hope).

[TitusOvid]

Good luck. And if it needs to come to this all the power to you.


Cheers,
Titus.

[superevbully]

Finally done gathering information. Due to the amount of money we spent and the amount of time we were denied access to everything we paid for, I had to spend a bunch of time gathering old receipts and info. I just shot some messages to the devs and Support to see if they wanted to add any info too. Gonna give them a day or two to respond.

Hi while i feel you guys have prob been mistreated .................im a little worried the last line is a threat ?.........im not sure but i am sure it doesnt help

[superevbully]

So, they closed the ticket out a few days ago and called it 'Solved', even though they did nothing. We're at 15 months and several hundred dollars in. Thankfully, we get to put the finishing touches on the lawsuit today (I hope).

Now this im sure is a threat ....................gl keep us in the loop

[relmon]

Nah, they're already aware of the lawsuit. I had to collect some info and already asked them if they'd like to add anything. I'm just trying to keep things public.

We have a bunch of money spent on these accounts. So, being locked out of them for over a year became unacceptable. We play a lot of MMOs. Other than SSG, the longest we had to wait for a fix was 10 minutes.

EDIT - ****... He's in court all day. No joy till tomorrow.

[relmon]

Taking longer than I hoped. He (the lawyer) is double-checking everything (the prices of everything we purchased and such). So, still going. Just updating.

[relmon]

On the plus side, we have confirmed that others have had the same problems fixed in the time that he has been waiting. So, it isn't a matter of support being behind as they like to claim.

[relmon]

OK. Now they are saying that fixing his password isn't their job. We're just supposed to sit back and let all that money go. Additionally, they will no longer respond to this account.