Well, took about 3 months but finally got my ticket solved.

"Thanks for getting back to us. I have now sent you 9635 DDO points to purchase new tomes with. If you have any additional questions or concerns, please let me know!

Kind regards,
Customer Support
Standing Stone Games"

Looks like I got TP for a +8 supreme, +5 umd, and four +3 skill tomes. They had asked which +3 tomes I lost and I said I wasn't sure, but definitely had the trapper ones: spot, dd, open lock, search. Those were the least important part though heh.