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  1. #1
    Community Member
    Join Date
    Oct 2009
    Posts
    3

    Default Suddenly cannot logon

    About an hour ago i was logged in on HC server, wanted something from the store. Store window gave a message 'there is an error', so i recalled, quit the game, relaunched. Now i cannot login with my VIP account i've had since around 2009. Also unable to use https://myaccount.standingstonegames.com/index.php.
    Made a ticket in the SSG Zendesk but no reply yet. Even went as far as to request a password reset, no mails from that.

    I wonder what my course of action is here, i'm getting nowhere. Is there any other resource I can use or try to get to my account?

  2. #2
    Community Member greenbutter's Avatar
    Join Date
    Apr 2010
    Posts
    56

    Default

    its pretty much a hurry up and wait situation. its happening to everyone just waiting for them to fix it

  3. #3
    Community Member dredre9987's Avatar
    Join Date
    Sep 2009
    Posts
    560

    Default

    Quote Originally Posted by Frobozz View Post
    About an hour ago i was logged in on HC server, wanted something from the store. Store window gave a message 'there is an error', so i recalled, quit the game, relaunched. Now i cannot login with my VIP account i've had since around 2009. Also unable to use https://myaccount.standingstonegames.com/index.php.
    Made a ticket in the SSG Zendesk but no reply yet. Even went as far as to request a password reset, no mails from that.

    I wonder what my course of action is here, i'm getting nowhere. Is there any other resource I can use or try to get to my account?
    Login servers are down, just be patient and they will fix it.

  4. #4
    Community Member
    Join Date
    Nov 2015
    Posts
    49

    Default Thanks, I was freaking out

    Quote Originally Posted by dredre9987 View Post
    Login servers are down, just be patient and they will fix it.
    Totally thought I had been hacked. Thanks.

  5. #5
    Community Member
    Join Date
    Dec 2013
    Posts
    89

    Default

    Quote Originally Posted by dredre9987 View Post
    Login servers are down, just be patient and they will fix it.
    still not fixed then

  6. #6
    Community Member
    Join Date
    Aug 2013
    Posts
    18

    Default Same old same old... Tiring!

    Yep, can't login to DDO or SSG. On the prime gaming day, no less.
    This is becoming so disheartening I would like another heart (hint, hint).

  7. #7
    Community Member
    Join Date
    May 2015
    Posts
    2

    Default Phew

    Quote Originally Posted by Xxyyn View Post
    Totally thought I had been hacked. Thanks.
    Me too!!! I sent a ticket in! thank goodness I checked!

  8. #8
    Community Member Khroc's Avatar
    Join Date
    Mar 2006
    Posts
    187

    Default

    Quote Originally Posted by Frobozz View Post
    About an hour ago i was logged in on HC server, wanted something from the store. Store window gave a message 'there is an error', so i recalled, quit the game, relaunched. Now i cannot login with my VIP account i've had since around 2009. Also unable to use https://myaccount.standingstonegames.com/index.php.
    Made a ticket in the SSG Zendesk but no reply yet. Even went as far as to request a password reset, no mails from that.

    I wonder what my course of action is here, i'm getting nowhere. Is there any other resource I can use or try to get to my account?
    Still can't logon...

  9. #9
    Community Member MeanerLisa's Avatar
    Join Date
    Oct 2019
    Posts
    8

    Default Frustrated

    10:25 EST

    Can login to https://myaccount.standingstonegames.com/index.php When I do and after checking the "I am not a robot" box successfully
    I get the error in red stating "The security text you entered is incorrect."

    Server won't send emails either. I was playing Yesterday! Now I can't get: forgot my account OR Password, E-Mails!

    This too is my only days I get to play and feel I have wasted nearly $15:00 on VIP.

  10. #10
    Community Member Kza's Avatar
    Join Date
    Dec 2008
    Posts
    929

    Default

    Cant login either. Any official response anywhere? Or do we need bugreport? Can any login right now?
    Triple all

  11. #11
    The Hatchery
    2014 & 2016 DDO Players Council
    Dandonk's Avatar
    Join Date
    Dec 2009
    Posts
    0

    Default

    Quote Originally Posted by Kza View Post
    Cant login either. Any official response anywhere? Or do we need bugreport? Can any login right now?
    https://www.lotro.com/forums/showthr...86#post8117686

    "Hey folks, there're currently errors with the login server. We're currently investigating and will post further updates as we have them.

    The errors are preventing players from logging into the game, and giving an erroneous message that the "Username or Password is Incorrect". You do NOT need to change your password, this is an issue with the login server.

    Thank you for your patience."

    On the lotro forums they rate info, but it seems we don't.
    DDO: If a problem cannot be solved by the application of DPS, you're not applying enough.

  12. #12
    Community Member Nartil's Avatar
    Join Date
    Apr 2006
    Posts
    30

    Default

    Quote Originally Posted by MeanerLisa View Post
    10:25 EST

    Can login to https://myaccount.standingstonegames.com/index.php When I do and after checking the "I am not a robot" box successfully
    I get the error in red stating "The security text you entered is incorrect."

    Server won't send emails either. I was playing Yesterday! Now I can't get: forgot my account OR Password, E-Mails!

    This too is my only days I get to play and feel I have wasted nearly $15:00 on VIP.
    Feel for you have a family account with three logon`s , hope it will fixed soon.
    Life is but a game play well

  13. #13
    Community Member
    Join Date
    Jul 2016
    Posts
    2

    Default

    OMG! My heart was beating so hard! I met this error, tried to change passwards but receive no reply in my email. I thought I was hacked too. Sooo glad I found this thread. Wish I can jump back to the game later today

  14. #14
    Community Member MeanerLisa's Avatar
    Join Date
    Oct 2019
    Posts
    8

    Thumbs down

    Quote Originally Posted by Nartil View Post
    Feel for you have a family account with three logon`s , hope it will fixed soon.
    Thank you, at least one senior member thought to check LOTR forums. I didn't even know it existed until member linked the thread. I am now monitoring both of the threads "reloading" I even tried to google "ddo/ Dungeons and dragons online" Login Server status and got on page saying ddo.com was down 12 minutes ago and is up, but no way to check the login server status other than trying every few minutes to login. mad:
    Last edited by MeanerLisa; 01-08-2022 at 10:56 AM.

  15. #15
    Wiki dashboard with some useful stealthplay links. LONG LIVE STEALTH!
    Proud Knight of the Silver Legion, Cannith: Saekee (main) and some others typically parked at some level to help guildies and other players


  16. #16
    Community Member MeanerLisa's Avatar
    Join Date
    Oct 2019
    Posts
    8

    Default The threads weave on the loom of DDO forums

    Found more threads if you have not already. I am linking this one as the most interesting of late, OH and thank you DEVs for posting in the game client! Shows your at least listening to us.

    The Thread: https://www.ddo.com/forums/showthrea...t-errors-again


    https://twitter.com/DDOUnlimited/sta...42849860562944
    Last edited by MeanerLisa; 01-08-2022 at 11:44 AM.

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