Move VIP from my new account to my old account

[PhilfyA]

I have recently returned to DDO and as I could not remember my account I started a new account and joined as VIP for 3 months to help towards some things I wanted from DDO store. I have now got hold of my old details (Thank you very much Standing Stones) I wanted to move my VIP from the new account which I will no longer use to my old one. Does anyone know if this is possible?

[Arkat]

I've never seen this particular question asked before so I don't know.

Put in a ticket and see what happens?

[Stoner81]

The only thing you can do is contact customer services and see if they can do anything for you.

Stoner81.

[Assassination]

The responses assume that SSG actually has a Customer Service Dept., there is not much evidence that SSG carries a CS Dept. any longer.

Maybe let us know how this works out for you. Good luck.

[SurlyYuri]

If he cancels the VIP on the New acct, does he get the prorated $$$ returned? That might be quicker that waiting on CS (the VIP could expire before they respond) and what I expect they will recommend.

[Krelar]

If he cancels the VIP on the New acct, does he get the prorated $$$ returned? That might be quicker that waiting on CS (the VIP could expire before they respond) and what I expect they will recommend.

No they don't refund. If you cancel, you stay VIP until you've used up whatever time you've already paid for.

[Valerianus]

sorry no idea if customer support will do this, probably they can, but atm customer support is almost non-existant. it seems like they are workin on it, but...dunno.


if you are not that tight on money, i hope for you everything is all right, but these are complicated times, it's sadly truer than ever that even 10 bucks are 10 bucks and if you have none...10 is a lot.

anyway, assuming you can, don't lose time with customer support, first off use the free coupon on both accounts and if you can just cancel the recurring sub for the now-secondary account and pay for another on the main account. use some points to get the 99 points expansions, and keep it as a secondary account, it will be premium and you'll keep the monthly points till subscription ends. sooner or later, having a secondary account may pay off. e.g. a bard buffbot\looter\opener. use the leftover points with patience, wait for heavy discounts in future summer\winter\black friday offers to unlock moar content.

[PhilfyA]

Will keep you updated.

[SurlyYuri]

No they don't refund. If you cancel, you stay VIP until you've used up whatever time you've already paid for.

My money is still on the VIP expiring before they respond.

[PhilfyA]

Go team, VIP transferred over, very impressed.