Well done DDO, no warning sudden shut down.

[NemesisAlien]

Yes you posted you will shut down on Thursday, but not the 1st time nothing happened, so we thought you postponed it, then suddenly log off! shut down in 30 seconds! Then followed by 9 Seconds! Then shut down.

Even the last second warning is borked. 30 to 0 in 3 seconds.

Note we were in quest because we thought you postponed it as no 60min warning.

[NemesisAlien]

Again, no warning, everybody asking "Is there a shut down?" No early warning, no 60mins, no 30mins.
Then suddenly shut down in 9 seconds immediately followed by booted from DDO. Not even 9 seconds. More like 1 second.

[FengXian]

They better have BIG TIME fixes and/or compensations for people who died because of this.

[Lyune]

Yeah, this is killing me, and my toons! Just now 905amEST no warning except 30 seconds, mid-combat in an adventure. If my toon is dead again, I am going to be a raged-out barbarian.

[FengXian]

If their response will be just "tough luck, hardcore rules apply" I'm straight up quitting this game. This will be a nice test for their policy. We put up with lag already, I won't put up with this too.

[superevbully]

If their response will be just "tough luck, hardcore rules apply" I'm straight up quitting this game. This will be a nice test for their policy. We put up with lag already, I won't put up with this too.

Terribly sorry its just so damm lazy and the excuse given is so just unacceptable especially with hc up .......as for your test can i have your stuff ?

[Sylvado]

Why is this such an issue. Yes, the in game warning is nice but everyone was aware of a 9 AM shutdown.

[C-Dog]

Just now 905amEST no warning except 30 seconds, mid-combat in an adventure.

Again, no warning, everybody asking "Is there a shut down?"

Because 16 hours notice just isn't enough.

Anyone on HC, knowing this was coming and pushing the cutoff point, gets what they get. Same with anyone on HC who isn't watching the forums for shutdown notices.

o https://www.ddo.com/forums/showthrea...=1#post6487296

[vryxnr]

Why is this such an issue. Yes, the in game warning is nice but everyone was aware of a 9 AM shutdown.

I was not aware. I didn't notice any warning on the launcher when I logged in today, and I don't spend much time on the forums (definitely not daily). I also don't have facebook or twitter.

Hardocre servers are active, and sudden disconnects like this can kill characters. Even on softcore though it's a shock to the system and frustrating, and things can get rolled back a few minutes (enough to finally get that rare drop just for it to be rolled back into non-existence, for example, and you'll not get placed back in the quest/raid when the servers come back up. all that gets wiped), especially when the norm is (or used to be) 60 minute, 45 minute, 30 minute, 15 minute, 5 minute warnings.

[Veriden]

Why is this such an issue. Yes, the in game warning is nice but everyone was aware of a 9 AM shutdown.

Some of us play on full screen mode, and don't have immediate sight of a clock when we're in a groove. Secondly, they used to give us full hour warnings. Thirdly, I thought the listed shut down was from earlier this week so I didn't bother reading it, which I don't think I'm alone in ignoring it b/c we've had a shut down earlier in the week. Fourth, it's Friday. There's a reason maintenance and updates are on Tuesdays and Wednesdays. Fifth, it's 3 things on the fix list going to shut the game down for 5 hours, which makes no sense what-so-ever.

[Sylvado]

I was not aware. I didn't notice any warning on the launcher when I logged in today, and I don't spend much time on the forums (definitely not daily). I also don't have facebook or twitter.

Hardocre servers are active, and sudden disconnects like this can kill characters. Even on softcore though it's a shock to the system and frustrating, and things can get rolled back a few minutes (enough to finally get that rare drop just for it to be rolled back into non-existence, for example, and you'll not get placed back in the quest/raid when the servers come back up. all that gets wiped), especially when the norm is (or used to be) 60 minute, 45 minute, 30 minute, 15 minute, 5 minute warnings.

It was on the launcher since yesterday.

[NemesisAlien]

It was on the launcher since yesterday.

Yesterday was Thursday shut down, same thing happened.

[Wizard1406]

Was it on the launcher? I didn't notice it when I logged on this noon (CET). Guess I have to double check launcher and Forum Service news next time.

I don't know why do don't do 60 , 30 and 15 minute warnings anymore, please bring them back :-)

[Sylvado]

Some of us play on full screen mode, and don't have immediate sight of a clock when we're in a groove. Secondly, they used to give us full hour warnings. Thirdly, I thought the listed shut down was from earlier this week so I didn't bother reading it, which I don't think I'm alone in ignoring it b/c we've had a shut down earlier in the week. Fourth, it's Friday. There's a reason maintenance and updates are on Tuesdays and Wednesdays. Fifth, it's 3 things on the fix list going to shut the game down for 5 hours, which makes no sense what-so-ever.

1. I have never been so involved in anything that I lost all concept of what time it was
2. Cordo stated in the thread on this subject for the Thursday outage they are having issues with the broadcast system
3. Not reading something does not transfer responsibility to the author
4. It is an unscheduled outage to address the access issue for the new free to all quest, there was plenty of chatter about it in the in game chat.
5. Outages are always given a minimum outage window. I have the same thing in my industry, even if the actual time turns out to be shorter, no one complains if you restart early.

[vryxnr]

I have never been so involved in anything that I lost all concept of what time it was

Good for you.

Cordo stated in the thread on this subject for the Thursday outage they are having issues with the broadcast system

Not all players live on the forums.

Not reading something does not transfer responsibility to the author

But a company is liable if they do not post sufficient warnings for known dangers. This is our complaint, there were not enough warnings about this in game.

It is an unscheduled outage to address the access issue for the new free to all quest, there was plenty of chatter about it in the in game chat.

not in my game's chats.

[Veriden]

1. I have never been so involved in anything that I lost all concept of what time it was
2. Cordo stated in the thread on this subject for the Thursday outage they are having issues with the broadcast system
3. Not reading something does not transfer responsibility to the author
4. It is an unscheduled outage to address the access issue for the new free to all quest, there was plenty of chatter about it in the in game chat.
5. Outages are always given a minimum outage window. I have the same thing in my industry, even if the actual time turns out to be shorter, no one complains if you restart early.

1.) I have a general concept of time, but due to my profession it usually feels earlier in the day than it actually is.
2.) I, like most others don't live on the forums and have not seen cordo say anything.
3.) Not making it clear does though. We've had enough outages this week that it could've been left on the launcher like it usually is.
4.) In game chat? You clearly don't play on the server I do. No one says anything on general/trade/advice.
5.) I'll give you that one, just seems like they would be better served saying "It'll reopen when it reopens." It'd at least be accurate then.

[Sylvado]

1.) I have a general concept of time, but due to my profession it usually feels earlier in the day than it actually is.
2.) I, like most others don't live on the forums and have not seen cordo say anything.
3.) Not making it clear does though. We've had enough outages this week that it could've been left on the launcher like it usually is.
4.) In game chat? You clearly don't play on the server I do. No one says anything on general/trade/advice.
5.) I'll give you that one, just seems like they would be better served saying "It'll reopen when it reopens." It'd at least be accurate then.

My profession has me starting at 4 AM and still doing work at 8 PM, I fit my game time in the gaps. It just isn't hard to feel it must be close to 9 AM let me check before I start a new quest. The launcher message was clear, outage Friday, then the details. I agree not everyone reads the forums all the time but if you are going to post a complaint and there is already a topic from Thursday for the same issue I would think you would skim through that first.

[Sylvado]

Just so it is clear, this is how the notice in the launcher appeared,

Downtime Notice: Friday, December 10th 9:00 AM - 1:00 PM Eastern (-5 GMT)
Thu, 09 Dec 2021 21:49:36 +0000
The DDO game worlds will be unavailable on Friday, December 10th from 9:00 AM - 1:00 PM Eastern (-5 GMT) to release Update 50.0.1. Read the release notes on DDO.com.

EDIT:btw, game is up

[Jerevth]

Would it be too much to ask for the in game announcement 1 hour prior, 30 minutes prior, 15, 5, etc?

It seems like a fair and equitably request to get the heads-up, in game, and have a dev's character in game just to confirm that the alert went out.

Let SSG defend themselves on this.

Should the player consult three sources (Forum, Twitter, Discord) prior to playing in order to be cognizant of possible downtime? Doesn't it make more sense that the game announces it to anyone who is online.
There is a bug in the announcement system, according to Cordovan, but hopefully the fix is part of this downtime.

The current approach of haphazard warnings only outside the game itself is not what one should expect of a quality enterprise. (Fake it until you make it and fix the easy stuff.)

[vryxnr]

I think the biggest issue some of us are having is the in game countdown/warning being messed. The SSG/DDO standard is 60 minutes, 45 minutes, 30 minutes, 15 minutes, 5 minutes. That did not happen this time. I get it, you don't care, it doesn't bother you... but it does bother us. Are we not allowed to share our opinions? The in game countdown warning is (imo) the best/most effective and clearest way to let players know of an impending shutdown. And the more people mention the issue, the more likely/quicker it will be to get fixed.