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  1. #1
    Community Member
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    Aug 2021
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    Default Black screen after login

    Hi
    I’ve read several post with people with similar problems. I just purchased a new Alienware laptop with windows 11. I downloaded the game I get to the point where I pick the server and click play but game never loads task manager will not ever work pc is just locked on a black screen with a little loading circle only way to get off is to power down the pc and restart. I deleted and reinstall the game no change. Deleted directx and reinstalled installed directx 9, tried running as administrator, I tried all there settings 64bit 32 bit and the 32 bit legacy with no results. Any help would be greatly appreciated.

  2. #2

  3. #3
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    Aug 2021
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    Tried all recommendations in the links and still not working

  4. #4
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    Dec 2021
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    Quote Originally Posted by Plinto View Post
    Tried all recommendations in the links and still not working
    Have you found a fix? God I want to play this game so bad

  5. #5
    Chaotic Evil Mindos's Avatar
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    Quote Originally Posted by Plinto View Post
    Tried all recommendations in the links and still not working
    Try opening another window, anything, a folder on the desktop, etc. Then launch the game. When it "locks" up, try to Alt-Tab. Maybe there's something popping up behind the game window? Maybe check the firewall, in windows and in cable modem router/network, it sounds like it's stalling waiting for something...

  6. #6
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    Dec 2021
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    Default

    I am having this issue as well. Game boots to a black screen and locks up. Sometimes during my tests I managed to get it to play 1 second of the music before locking up. One lucky time I made it to character select for it to lock up the second I pressed a button and then from that point forward the issue reverted back to black screen on boot with occasional 1 second of music. I have tried the following:

    - Installed all C++ redist.
    - Fully updated Windows 10.
    - Full up to date as well as reverted Drivers back 1 year.
    - Used Launcher Repair function. Used launcher revert to defaults and revert display to defaults function.
    - Ran "No Proxy" in launcher setting.
    - Ran 64 bit and 32 bit launcher settings.
    - Ran without Steam overlay. Ran without Discord overlay. Ran without both running at all.
    - Full uninstall and redownload, reinstall of client via steam and manual deletion of both steamapps folder and MyDocuments folders three times.
    - Full uninstall and redownload using standalone client.
    - Restarted computer multiple times.
    - Ran program without windows defender enabled. Made sure dndclient and dndclient64 are both allowed.
    - Unplugged gamepad. We are getting cursed testing at this point boys.
    - Ran program with headset.
    - Ran program and allowed it to hang for 10 minutes at black screen without touching any buttons this is a super cursed test.
    - Set all applications to run as admin one by one in the root folder as well as the 64 bit folder.
    - Any number of menial tests involving checking services in msconfig and watching it in task manager and anything along that line.

    Not a single one of these tests has changed the result in any way. I login to the launcher and select any server and click play. Program opens to black and sometimes plays a single second of music and then hangs in silence.

    I have played this game last hardcore league. It ran. I have played this game for many hours without issues months ago. Friends wanted me to play with them for this HCL.

    I DEMAND JUSTICE

    MY NAME IS DRINKFIST AND I HAVE SEEN EVIL. I HAVE SEEN HORROR. I HAVE SEEN THE UNHOLY MAGGOTS WHICH FEAST IN THE DARK RECESSES OF THE HUMAN SOUL.
    I have seen all thease things and but until today I have not seen THIS.
    Last edited by Drinkfist; 12-08-2021 at 10:15 PM.

  7. #7
    Chaotic Evil Mindos's Avatar
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    Quote Originally Posted by Drinkfist View Post
    I am having this issue as well. Game boots to a black screen and locks up. Sometimes during my tests I managed to get it to play 1 second of the music
    What's your audio device? Can you try the slightly advanced step of disabling ALL your sound related hardware, INCLUDING anything that plugs into the computer, or wirelessly and trying to start the game again?

  8. #8
    Community Member NemesisAlien's Avatar
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    Sep 2013
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    DOnt use the 64bit, it will crash, use the old 32bit.

  9. #9
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    Aug 2021
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    Default

    Update. Due to other issues with my laptop I did a full reset on my pc reinstalled ddo and now everything works just fine no clue what the issue was but game works fine now. Not an optimal solution for most people but as I said had to rest anyway and it worked for me.

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