Free LR +5 Heart required use not optional use

[J1NG]

I've been "forced" to use the free +5 LR Heart on a few characters, instead of it being something to help if things were not right (needing to resolve missing ED Feats, etc), and the GMs who handled my tickets are trying to save SSG and parent company money by trying to tell me "I'm seeing things" only and that no action from them is required to help me (prior to U51).

Context:
I wanted to Feat Swap on a few Favored Soul in preparation for U51, since I knew they just needed a few minor things changed before they couldn't in U51 and wouldn't need to LR/TR to fix anything.
I submitted many weeks ago a ticket on 3 separate Favored Soul, that never had to LR or TR since the Divine Update who were saddled with the "Feat Respec Token" in the Feats selection. This meant you couldn't Feat Swap anything before you removed it (which, you couldn't, because there was nothing for it to swap in the first place).
Today I check the tickets and they were closed, telling me its a known issue (no kidding) and that I'm just "seeing things" and that I could Feat Swap no problem. (Wording was: The Feat Token just a Visual Error... Er, no it's not, it's right THERE! And Fred prior to U51 wouldn't let you Feat Swap anything until that Feat Token was used first.).
ALL closed by the same GM.

Previously, a different GM had provided a LR+0 Heart for me to fix a different FvS that had the same issue (THEY got the issue). That is the sole FvS I've got that remains able to keep the free LR+5 Heart in case its needed in the future.

So I've been effectively given a LR Heart that NEEDS to be used. Not optionally could have been saved if things were still viable (which could have been had the Feat Swap been possible) and used in a future situation.

Re-submitted tickets in explaining that GM was wrong and I'm expecting those LR+5 Hearts back after I've used them.

NOT impressed with the understanding and comprehension of some of the GMs. You arrive SUPER late (Weeks) and then close by telling me "It's all good, you're just seeing things. Go and Feat Swap. OK, Bye!"?

J1NG

[Zeleron]

The +5 was always going to be required to use. After U51 you wouldn't be allowed to use a feat swap until you TR'd of some form. Which is why they gave the heart. It was never really optional, just a good gesture.

[J1NG]

The +5 was always going to be required to use. After U51 you wouldn't be allowed to use a feat swap until you TR'd of some form. Which is why they gave the heart. It was never really optional, just a good gesture.

That is simply not true.

A FvS for example, if you switched Feats prior to U51, could have left the free LR+5 Heart for use for another issue at another time (If you were capped at 30 already and didn't need to do anything other than re-active Epic Destinys). Because your ED Feats were not missing, and neither did you need to swap any other Epic or normal Feats (it could have been saved for use after you TR). As could any other character that did not have any ED Feats that were removed.

The Free LR +5 Heart is entirely an optional use case. This instance has forced it to become NOT an optional use case because I'd need to use it now instead.

J1NG

:: edit ::
Also Wizard Palemaster, only Destiny needs to be re-activated. And many others who have been left at cap. But the sole ones who were negatively impacted BEFORE U51 (FvS) who were saddled with the Feat Swap Token that you couldn't use and Fred won't allow you to swap anything else until that token was used first. Was caused by DDO changes. And it is now expected that "I" lose out to fix DDO's mistake? The first GM saw the details and agreed and gave me the firts LR Heart (BEFORE U51). These other requests appear to have fallen on deaf ears because they're thinking the free one from U51 will fix it. Yes it will. At the cost of it when they should have helped me solve the issue BEFORE U51 happened.

IF they had said just wait and U51 will give me a free one, at least I'd know they're being stingey. But no, weeks after submitting the tickets, they just close it like there's nothing wrong instead.

[archest]

The +5 was always going to be required to use. After U51 you wouldn't be allowed to use a feat swap until you TR'd of some form. Which is why they gave the heart. It was never really optional, just a good gesture.

I think that is the reason you had a problem with fred.
you either had to tr or use the lessor to reset feats.
before you could use fred again.

you used the heart of wood before tring

[magaiti]

I think that is the reason you had a problem with fred.
you either had to tr or use the lessor to reset feats.
before you could use fred again.

you used the heart of wood before tring

No.
OP had an old issue that prevented him from using Fred, well before U51. afaiu it was due to Divine Feats bug in U45.
OP didn't bother at the time because he was satisfied with his feats at the time.
Then U51 preview came.
OP read the upcoming changes and realized his feats will not be best after U51. So he decided to change them beforehand.
But he couldn't because of that old issue.
So he contacted CS but they didn't manage to resolve the problem before U51 arrived.
So he ended up with unwanted feats and unable to use Fred until a reincarnation.

This looks annoying from OP's perspective, right.
But from SSG perspective, he's saying "you gave me this thing to fix a problem, but I couldn't keep it 'cause I had to fix a problem. So you owe me".

If OP really wanted to save those +5 hearts, he could've reincarnated without a heart (ETR, you name it).

[dredre9987]

I mean in all honesty, that's what the FREE +5's were for eh?

[darkniteyogi]

what free +5 LR Are you all falking about? When was this given and howcome i didnt receive any

[Dendrix]

what free +5 LR Are you all falking about? When was this given and howcome i didnt receive any

Epic characters were given them, to fix up any problems with the new destiny system that might have broken their characters

[Djjinni]

Epic characters were given them, to fix up any problems with the new destiny system that might have broken their characters

Not exactly, these were given because the changes in the update would make swapping feats effectively impossible for level 20+ characters and to avoid bugs with that system, they shut off feat exchanges *and* gave everyone an LR heart.


Being a +5 instead of +0 was an added bonus, and many people planned around the update to do ER/TRs and save the hearts for future use but their primary function was to fix the feat change problem.

SSG don't give out hearts to fix 'meta' changes really, and only on the rare occasion something is broken/inaccessible without an LR etc

[J1NG]

No.
OP had an old issue that prevented him from using Fred, well before U51. afaiu it was due to Divine Feats bug in U45.
OP didn't bother at the time because he was satisfied with his feats at the time.
Then U51 preview came.
OP read the upcoming changes and realized his feats will not be best after U51. So he decided to change them beforehand.
But he couldn't because of that old issue.
So he contacted CS but they didn't manage to resolve the problem before U51 arrived.
So he ended up with unwanted feats and unable to use Fred until a reincarnation.

This looks annoying from OP's perspective, right.
But from SSG perspective, he's saying "you gave me this thing to fix a problem, but I couldn't keep it 'cause I had to fix a problem. So you owe me".

If OP really wanted to save those +5 hearts, he could've reincarnated without a heart (ETR, you name it).

Mostly right, but the requests were made before U51 preview. Just wasn't answered in a LOOONG time. And when they did respond, it was in the middle of the night, on the LAST day before U51 dropped. So I couldn't even do ANY reactionary response. Even though the PREVIOUS requests DID go through and solved those FvS Feat Swap issues.

And of course, I "could" have saved those Hearts through other Reincarnation, yes. But then, who in their right mind would do all the ACTUAL testing to find the issues and help get things solved? Since you need to be at cap to do testing all the way to the T5 ED abilities. But hey, next time maybe I just won't bother helping out and look out for number one only.

SSG screwed up, and it's not the first time either. They once closed a ticket of mine saying that crafting uses up ingredients and it's normal. When I specifically mentioned that I had two Compounds left in the shared ingredients bank before I started crafting. I made 1 crafting that needed only 1 Compound. And when I tried to make the second crafting which would have used the second Compound it wouldn't work because of a bug in the crafting storage area that takes the remaining 2 rather than 1 when there is only 2 left. And only after reopening the ticket and explaining at length, did the GM even get it and finally sent the errorneously (caused by SSG code issues) used up Compound back to me. Which is a close approximation of what is happening here; the code, done by SSG is causing the problem. The fix was simple and granted before. Whilst the GM that responded has a history of being "no help".

And that's not even to talk about the video I made of the previous Augments that just went "poof" and was nowhere to be found and had lost out on two Globe of True Imperial Bloods that way. They just shut it down and didn't want to know, citing they can't see any lose in THEIR system. Yeah, no kidding, you didn't even want to check out the video that showed it going "poof"? Because it wasn't caught in their system.

There's more, and each time I've basically shrugged and carried on playing, but I'm not in a charitable mood anymore with the incompetence I've been getting when help requested is being brushed aside through lack of comprehension, or lack of will to want to bother to help on the GM side.

J1NG

:: edit ::

As an example: Lets say you lose your character, your tomes, or paid to get something, but a bug in the SSG code, or something SSG did was the cause of the issue. You ask for help and got it fixed, but a subsequent request, you get told to suck it instead because it's YOUR fault. Now tell me you won't get annoyed, when the fault wasn't yours, the issue is clearly theirs, and they have previously resolved the issue before but no longer will do so.

PS. As of this post timing, was still waiting on a GM to respond to ticket.