It's not arrogance, it's sarcasm. ...and that's okay.
And as for "fixing lag" - there's an application on their site. Have at it.
-----
edit: After reading more 'slinging thru the thread, I'll point out the applications to all y'all. Any y'all think you can do better with 15-year-old code, have the * at it. There are a lot of things that need improvement *ahem* Customer Service area */ahem* but having to eat carpfish along the way ain't gonna fix nothing.