Request incorrectly listedas solved and a new issue

[kodiak2117]

Is there an email address or mailing address to register a complaint? Had a startup issue. was told to submit a support ticket on standing stone. Request #164759 was submitted March 23rd 2021 per the following..

During startup, it won't keep settings from previous session. Aside from being able to access my characters on various servers, it's like starting over every time. Even the intro movie plays (without sound) This has persisted through the various patches. Already uninstalled and reinstalled. Also, the audio sometimes recognizes my various audio outputs and sometimes it doesn't. However, it no longer allows sounds from any outside audio output (Windows Media Player, Groove, Windows Edge, etc.

No response was sent to me. Confirmed on Standing Stone's website, Replied 4 times requesting update. nothing. Just checked again because I'm having an minor issue with a character on Ghallandra (Character got an augment stone from the DDO Store. now it wont open. Clicking on help button to open a ticket only to have an empty box with code CEF 3 Branch 2924 in the bottom right. Restarted game twice. no effect). Pulled up ticket's on standing stone to see it solved. Submitted another ticket 178934.

does anyone from support look at these postings

[Mindos]

During startup, it won't keep settings from previous session.

https://support.microsoft.com/en-us/...1-7e51e912b034

If you're running Win 10, try allowing DDO to use the my documents folder. It might be blocked from saving changes.

[kodiak2117]

https://support.microsoft.com/en-us/...1-7e51e912b034

If you're running Win 10, try allowing DDO to use the my documents folder. It might be blocked from saving changes.

I tried that (thank you for sending the windows link. I appreciate it). It worked once. Once I closed out and tried it again, it went right back to not keeping the settings. frustrating. Thank you. It's more help then what I've gotten from Standing Stone

[Mindos]

I tried that (thank you for sending the windows link. I appreciate it). It worked once. Once I closed out and tried it again, it went right back to not keeping the settings. frustrating. Thank you. It's more help then what I've gotten from Standing Stone

Try running dndlauncher as Admin once, sometimes that fixes it. Then go back and look at the my documents permisions again like above.