Shadowfell Conspiracy Collector's Edition problem

[M-r-O-c-Z-n-Y]

I have bough :
Dungeons & Dragons Online: Shadowfell Conspiracy Collector's Edition
Everythings go fine, i get the serial code, then went to your side wanted to apply serial to my D&DO acc click redeem and boom, information pop up telling me that THIS SERIAL CODE HAS BEEN ALREADY REDEEMED, and now my money has gone, and i don't have DLC. So now im asking you to solve this problem.

[Mindos]

I have bough :
Dungeons & Dragons Online: Shadowfell Conspiracy Collector's Edition
Everythings go fine, i get the serial code, then went to your side wanted to apply serial to my D&DO acc click redeem and boom, information pop up telling me that THIS SERIAL CODE HAS BEEN ALREADY REDEEMED, and now my money has gone, and i don't have DLC. So now im asking you to solve this problem.

https://help.standingstonegames.com/...s/requests/new