Hi,
This is now my second "expansion" in a row where I have been unable to use the website store to buy them.
I get an error which says it cannot be completed.
Previously purchased etc.
I contacted customer support through email and after 4 months of waiting they said they couldn't figure out anything? In the end I waited 6 months to buy the last expansion IN GAME as for some reason you are happy to have my VIP account payments and take my money for coins in the game itself.
It is only in the website.
At this rate I am considering cancelling my VIP as this service is unacceptable. As a VIP I am hardly an unusual account.
Surely I am not blocked from buying it for having lived in two different countries? South Korea and New Zealand?
Please help!
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Thread: Purchase cannot be completed
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08-05-2021, 01:14 AM #1Community Member
- Join Date
- Oct 2009
- Posts
- 0
Purchase cannot be completed
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08-05-2021, 02:15 PM #2Hero
- Join Date
- Feb 2006
- Posts
- 2,079
Can you use PayPal to make the purchase? If so, you can use it with an InPrivate or Incognito tab to complete the purchase.
Things worthy of Standing Stone going EXTREME PREJUDICE™ on.:
- Epic and Legendary Mysterious ring upgrades, please.
- Change the stack size of filigree in the shared bank to 50. The 5 stack makes the shared bank worthless for storing filigree in a human usable manner.
- Fixing why I don't connect to the chat server for 5 minutes when I log into a game world.
- Fixing the wonky Lightning Sphere and Tactical Det firing by converting them to use alchemist spell arcing.
- Redoing the drop rates of tomes in generic and raid loot tables.
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08-07-2021, 07:38 AM #3Community Member
- Join Date
- Dec 2009
- Posts
- 162
I think I just had the same error. In case it's helpful, I just posted my error and workaround here.
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