Cannot purchase Saltmarsh expansion.

[QuantumFX]

When I try to purchase the Saltmarsh expansion, I am being redirected to a page that says "PURCHASE CANNOT BE COMPLETED". I have verified my Payment method. Please advise.

[Monkeytoe]

When I try to purchase the Saltmarsh expansion, I am being redirected to a page that says "PURCHASE CANNOT BE COMPLETED". I have verified my Payment method. Please advise.

Had similar thing awhile back trying to use a pre-paid card. Dunno why that would be a problem, but... are you using a prepaid card?

[QuantumFX]

Had similar thing awhile back trying to use a pre-paid card. Dunno why that would be a problem, but... are you using a prepaid card?

Negative. I've tried with 2 different cards. Both Visas.

[crazycaren]

I can't purchase it either. I've tried with Visa and with Paypal. Using the visa I get a message that my account details are not correct, even though Chrome is auto-filling them and I've used them hundreds of times. Using paypal it asks me what subscription I want the pack applied to, even though I'm logged in, and there's no where to enter or choose a subscription.

I'm in Canada, don't know if that matters.

[QuantumFX]

I'm in Canada, don't know if that matters.

It might. I'm also not getting a PayPal option to purchase it. I can purchase stuff from the DDO Store via PayPal.

[QuantumFX]

Found a workaround.

First, I had to do an InPrivate session, *AND* manually add all the cookie permissions for *BOTH* the DDO and Daybreak sites.

Second, you guys either need to remove the "Payment Sources" section of the store, mention that PayPal is an option only if you go through the 'Buy Now" link, or add the option to link your PayPal.

[crazycaren]

I can't purchase it either. I've tried with Visa and with Paypal. Using the visa I get a message that my account details are not correct, even though Chrome is auto-filling them and I've used them hundreds of times. Using paypal it asks me what subscription I want the pack applied to, even though I'm logged in, and there's no where to enter or choose a subscription.

I'm in Canada, don't know if that matters.

Paypal worked today.

[cestalthesickly]

When I try to purchase the Saltmarsh expansion, I am being redirected to a page that says "PURCHASE CANNOT BE COMPLETED". I have verified my Payment method. Please advise.

I am not even getting that far. I click on the button to purchase the expansion pack and it just goest right straight back to the page I just clicked, not even a chance to try to pay for it. I am... discouraged. It took me quite a while to decide to pay a hundred bucks for this, that's a lot for me right now... I might have to rethink it.

[blarhblarhblarh]

Same. Tried 6 time to buy the mini expansion even being against it and I just gave up. If SSG wanted my money they would sell it in steam which is much easier for people outside US. They say steam would get a cut, now they get nothing because their system don't work as it should.


At least 5 guildies outside USA had the same problem.

[andrul]

When I try to purchase the Saltmarsh expansion, I am being redirected to a page that says "PURCHASE CANNOT BE COMPLETED". I have verified my Payment method. Please advise.

Sorry for the minor necro thread here. I just wanted to mention that I'm in the U.S. and got the same failure message last night buying the Ultimate bundle. I tried again this morning and it went through. Now, almost 6 hours after the purchase I'm still not getting anything in my inventory. And yes, I did log into my bank and verify the transaction has gone through. Now begins the 2+ month period waiting for a response to my ticket, based on all the threads and responses on that subject.

You know, I never had any problem buying expansions before it required being logged into your account first. Can we go back to the redemption code process???