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  1. #1
    Community Member
    Join Date
    Sep 2009
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    3

    Unhappy Unable to connect to Authentication Portal

    Only within the last few days has this been a problem. I am unable to connect to the game as of right now due to being unable to connect to a login server during what I think is the Authentication step.
    I get the issue with "Searching for Logon server ... (Attempt 1-20/20) then crashes with the game error "Connection failed: Client timed out the connection". I've tried a few things while trying to fix this, but I'm not the best sleuth so I'm sure I've missed something. Might I be able to get some assistance from you fine folks? This is through steam, though I have recently downloaded the game from DDO.COM and am still having the same issue

    Things I've tried so far that I can remember;
    Flushing my DNS
    Ip tracing to see if there is any packet loss anywhere other than when reaching the ddo servers (though I was using GLS.DDO.com or w/e it was so I'm unsure if thats the correct address anymore)
    Verifying integrity through steam, and through the launcher
    Deleting the preferences folder
    Deleting the patches and forcing a repatch
    Reinstalling through steam (and a new install through the site)
    Logging Tried logging in through other computers on different IPs which was successful(currently trying to check through the same IP)
    Confirmed it was being allowed through my Firewall
    Turned off my Firewall
    Port forwarded to the 2016 posts ports (9000-9058), after setting static IP
    Used a VPN to try and use a different IP (thorugh a free **** VPN so might not be the best test)
    Turned off/on the router/modem
    Like one or two other things I cant remember I'm sure.

    *Update*
    It successfully started on my laptop, so it is an inherent issue with my computer, possibly another program or something interfering.
    Last edited by Ebertungart; 07-31-2021 at 09:52 PM.

  2. #2
    Chaotic Evil Mindos's Avatar
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    Jan 2010
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    4,141

    Default

    Quote Originally Posted by Ebertungart View Post
    Like one or two other things I cant remember I'm sure.
    Try turning off/ unplugging your cable modem/ wifi router, etc, wait 5 mins and plug them back in?

  3. #3
    Community Member
    Join Date
    Sep 2009
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    3

    Default

    Quote Originally Posted by Mindos View Post
    Try turning off/ unplugging your cable modem/ wifi router, etc, wait 5 mins and plug them back in?
    Yup, one of the first things I tried.

  4. #4
    Community Member Alrik_Fassbauer's Avatar
    Join Date
    Oct 2011
    Posts
    5,455

    Question

    Could perhaps an antivirus program blocking it ?
    Did you take a look into the launcher's options ?
    "You are a Tiefling. And a Cleric, with the Domain of the Sun. Doesn't that contradict each other ?" "No, all my friends are playing evil. I found that so boring that I decided to be on the good side. And, besides, Sun and Fire, where is the difference, really ?"

  5. #5
    Community Member
    Join Date
    Sep 2009
    Posts
    3

    Default

    Quote Originally Posted by Alrik_Fassbauer View Post
    Could perhaps an antivirus program blocking it ?
    Did you take a look into the launcher's options ?
    I confirmed my AV is allowing it through (even turning it off completely for testing) and it still failed to connect. IN terms of the launcher options, I looked and did the repair, but I'm not sure what else would be in there. Maybe trying to do a proxy connection? Not sure how to go about that though.

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