First time players really need to play clerics at first my opinion.... self healing is the key to survival so having it built in while you learn the game is your best bet. If you go into this game as anything other than a divine class...unless you intend to group up in every instance you are going to struggle. Hirelings are normally pretty good but they can be unpredictable.
Really a player should do cleric first life then a paladin next to learn both support caster and melee while obtaining positive healing amp...from there they should be familiar with how the basics of everything works more so if they engage with the community.
I am in the spot where I am relearning old quests and becoming familiar with new so am going solo a whole lot. It took me a while to remember to jump on the upper balcony to jump on the pipes in spies a bit ago.... I was like...how do I get on top these....kind of embarrassing as I didn't mean to pike it. I finally remembered though. A new player might have the same kind of experience so will be prone to solo much of the content as well.... which is why self healing starting out is very important.
Many people quit because the vets make it look easy while they struggle... but trust me, a lot of these vets have been carried in other people's packs more times then you could count during their time here.