Downtime Notice: Wednesday, 6:15 PM Eastern (-4 GMT)

[Sylvado]

I play, like most people, certain times every day, the game is down all night. This is the time that i play, therefor i am paying for a service that i cannot use. Any customer service oriented business would compensate paying customers for lost access to a product they paid for if it was down for an entire evening.

No they wouldn't

[Tolsimar]

What a surprise, a bug that could have greatly benefited players being immediately addressed without any tact whatsoever, whilst other longstanding bugs still remain unfixed years later.

I would like to know what SSG's response would be to the following scenario:

1. Player buys a Legendary Raid Timer for 150 DDO Store Points.
2. Player resets timer for a Raid that he is seeking an item from.
3. Raid is completed and item spawns in chest for player.
4. Before player can loot the chest, server is shutdown without any notice.
5. Player has now lost item he was seeking as well as any raid runes.

Would that player be compensated for any loss?

Hell no cause they don't respect the players.

[Jerevth]

Players on Lammania, "It's not ready".
SSG QA and Devs, "It's ready, we're rolling it!"
5 hour update before servers come back up.
SSG QA and Devs, "It wasn't ready."
Servers brought down less than gracefully, several hours later.
Players, "Argghhhhh!"
Rinse/repeat for update 50.

Thank goodness those plats weren't allowed to flood the market, given their intrinsic value.

[Tolsimar]

What a disaster. I've been playing this game on and off for >10 years now. Rarely post here, but this is honestly one of Turbine/SSG's worst blunders I've seen in the game's entire history. And that's including all sorts of other middle fingers to the players, such as removing legacy guild elemental resistance shrines.

Reminds me why I haven't spent a single dime on this game in the past 5 years. Pretty clear that SSG doesn't want my money, so I won't give it to them. At least the core gameplay of DDO is good enough, preventing me from quitting outright.

The other players are what is keeping me here. I also refuse to pay a company that doesn't respect their player base. How about some actual customer support. You can even have players do it for DDO points if you don't have the money.

[mun-ney]

The DDO game worlds are temporarily unavailable while we investigate game performance and other issues. The game worlds will remain down overnight, and we will have more information tomorrow morning. We are currently working to deploy a game update to address these issues.

I played another game for a long time and left because it was sold and made drastic changes......
I dont like complaining but Hell the wife and I only get to play a few nights a week and this stinks
Roll the update back and start the game up dont punish the players for the designers screw ups

[math92]

Why not just put the full update on lamania. Let the whole gang log in, and see whether there are any technical problems before hand.

[phillymiket]

This was addressed elsewhere but this should be corrected soon.

Hey.
Any clues as to which issues are being addressed?
I assume the loading screen lag, the "golden goose" arrow situation, and the rubber band/invis wall issue are being fixed.
with the weapon swap thing being more complicated and probably not being fixed by tomorrow.
Is that the case?

Also, any idea what time in the AM? 9 o'clock? Later? Earlier?

I figured there'd be issues since you all are going under the hood with this one and not just tweaking.
So I'm no too honked, as Jeets says, but I would like to get back at it, obviously.

Thanks.

[Tolsimar]

Players on Lammania, "It's not ready".
SSG QA and Devs, "It's ready, we're rolling it!"
5 hour update before servers come back up.
SSG QA and Devs, "It wasn't ready."
Servers brought down less than gracefully, several hours later.
Players, "Argghhhhh!"
Rinse/repeat for update 50.

Thank goodness those plats weren't allowed to flood the market, given their intrinsic value.

It's almost like SSG has us all on their squelch list.

[Singular]

Dear SSG,

please address weapon swaps. I mentioned it a few times now, and haven't heard anything, but playing on live, it is quite unbearable to have to sit while twiddling my thumbs for 1.5-2 seconds while I am getting pummeled by a baddie just waiting to start swinging again. And on top of this, when I started swinging, i don't see floaty numbers for at least another second. This was reported on the Lam preview thread. This is not fluid or fun at all. Any build that actively swaps items during battles will see this when they get to play (looks like tomorrow). I hope this is part of the fix. Its really that bad.

Thanks,
Nico

Huh. This explains a lot. Thanks! I've died a number of times because of attempted weapon swaps.

[Stales]

No they wouldn't

Actually, yes they would. Many companies will compensate customers for slight inconveniences. If your willing to stick up for yourself and not be a sucker.

Wonder which category you would fall into.

[Thar]

This was addressed elsewhere but this should be corrected soon.

As a project manager in software development, this sort of negative customer interaction to your product wouldn't go live, you would hold the product until it is fixed. Proper QA plans could help catch these items.

[Justicesfury]

I play, like most people, certain times every day, the game is down all night. This is the time that i play, therefor i am paying for a service that i cannot use. Any customer service oriented business would compensate paying customers for lost access to a product they paid for if it was down for an entire evening.

I feel for you it is frustrating. I am frustrated as well. I know things break though or need to be serviced. That being said, there really isn't a logical refund to compensate you based on the subscription cost. Asking for compensation lessens you. The real point should be: Hey SSG I have a job and pay for your subscription and buy your expansions to get home get home at 6 pm EST it should be working.

[Singular]

same.. i was on orien, i had just pressed the TR button and back on the creation screen so hopefully my toon isn't lost to the ether.

Oh, man, I feel your pain!

[Nickodeamous]

This was addressed elsewhere but this should be corrected soon.

Thank you so much Cordo! I appreciate the feedback. I must have missed it (buried in the other threads). lol

Nico

[LrdSlvrhnd]

For a hotfix? 10 bucks a month is 33 cents a day. That less than 2 cents an hour. Worse case scenario, do you want Cordovan to spend the money for a stamp an envelope to mail you 10 cents?

I mean. Theoretically, the compensation wouldn't be a rebate, it'd be tacking a day on at the end of the billing cycle. If it was due to renew on, say, the 12th, then it would renew (or end, I guess, depending) on the 13th instead.

[Shadospawn]

I mean. Theoretically, the compensation wouldn't be a rebate, it'd be tacking a day on at the end of the billing cycle. If it was due to renew on, say, the 12th, then it would renew (or end, I guess, depending) on the 13th instead.

I'll be happy if compensation comes in the form of FIXING THE GAME.

In the meantime thanks SSG for giving me time to play my Switch, I guess.

[fgimino]

I did a lesser reincarnation as an Iconic shadar kai Rogue 2/Ranger 1. My Racial enhancement tree switched to Arcane Archer. I don't know what happened but it totally messed my build up.

[Justicesfury]

I mean. Theoretically, the compensation wouldn't be a rebate, it'd be tacking a day on at the end of the billing cycle. If it was due to renew on, say, the 12th, then it would renew (or end, I guess, depending) on the 13th instead.

That would be a full day. That's 33 cents of game time. In your case someone definitely needs the mail you 33 pennies so you can look at them. Than at some point (God willing) you can look at those pennies and think about what you asked for.

[Justicesfury]

I'll be happy if compensation comes in the form of FIXING THE GAME.

In the meantime thanks SSG for giving me time to play my Switch, I guess.

Are you sure? I mean 33 pennies is nice too!

[shores11]

What a surprise, a bug that could have greatly benefited players being immediately addressed without any tact whatsoever, whilst other longstanding bugs still remain unfixed years later.

I would like to know what SSG's response would be to the following scenario:

1. Player buys a Legendary Raid Timer for 150 DDO Store Points.
2. Player resets timer for a Raid that he is seeking an item from.
3. Raid is completed and item spawns in chest for player.
4. Before player can loot the chest, server is shutdown without any notice.
5. Player has now lost item he was seeking as well as any raid runes.

Would that player be compensated for any loss?

Jesus man this is a game and stuff happens. I would like to know what a mature adults response would be to losing a pixel?