Two days vip asking for help.

[Mercureal]

A GM named -+ARES+ answered my ticket and closed while I was online. Or at least is what shows today because I haven´t seen it yesterday and I checked before logging:

"History:
04/12/21 06:03 PM Greetings! Thank you for contacting in-game support. Epic Destinies are included with the expansion Menace of the Underdark. Players who don't want to purchase the expansion can buy Epic Destinies separately in the DDO Store. For more information regarding this, please see the following: https://ddowiki.com/page/Epic_Destinies."


This looks like a joke because it´s far from what I asked. I have bought epic destinies a long time ago. I have more than 30 epic reincarnations and the GM can see in my account in seconds. Dude answered me preteding that I am asking a question but I am not.
I told specifically that I have already the past life and that my ED stopped working. This bug happens with players for years and the GM don´t even have a policy to fix it like giving back the vip time, giving otto boxes to fix the bug or something. Dude just closed the ticked and didn´t even spend 60 seconds sending me a tell.


So is there a mature way to solve my problem without spending days online waiting for a support that when it comes mocks the player and don´t solve anything? you guys are professionals, please act like it. Game have 15 years, won´t last 15 minutes more with this kind of player support.

Ugh, this is painful to read. You have my sympathy, though I know that's not worth anything in this situation. I would suggest pursuing this with PMs, or by using the email support form if you haven't already tried that: https://help.standingstonegames.com/...s/requests/new

In my experience, posts here never help in getting CS support in the game.

[dennisck2]

Bump. For everything that is holy, can this guy please get some REAL help. Please? Pretty please?

[dennisck2]

Bumparoo.

[FengXian]

Has this been solved yet?

[blarhblarhblarh]

Ticket 3:

1- Please don´t close this ticket. 2- This is the third time I ask for help in SSG´s support. 3- Please if you can send a tell to my char Dada when I am online and I will explain better if I need. I have an Epic Destiny bug, I used to had all of them filled up but they got empty. I found a way to level them from scratch but still need to fill 3 or 4 EDs. So all I need is my XP back so my toon can be whole again. By the way I spend 11 slayer pots, 7 20% xp pots and 2 50% xp pots and I am vip, if DDO will give me any compensation I would be glad.

Answer 3


05/11/21 02:07 PM Thank you for contacting In-Game Support. Your help request requires you to be online in order to receive assistance. Your help request is now being moved into our watching queue. The next time you are online a Game Master will try to get in touch with you. Due to ticket volume, there may be a delay in contacting you. **You must be online with the character experiencing the issue in order for us to assist.**






_____________________//______________________________

Thing is that now I finished leveling the EDs. I spend 1 month of the vip status. About 8 major experience elixirs, at least 12 150% slayer pots. I want to know if ddo will give me any compensation for not solving my issue in time. 2 days seemed like a lot until it became one month and I pay for my subscription. So I don´t know if DDO´s staff find it acceptable, I really don´t think it is.


So thanks for the attention, hope someone answers me.




__________

[blarhblarhblarh]

05/16/2021 they answered:

+Dracula+ tells you, 'Greetings, (Char Name)! I am a Game Master for Online Support and will be with you momentarily. You can reply to my messages by typing /r and entering your message.'

(Admin): +Dracula+ tells you, 'I can restore your Epic Destiny Experience. However, you will need to be next to the Fatespinner during this process. If you're not in the middle of anything, I can teleport you to the Fatespinner. Please let me know if you're ready or if you need more time!'

+Dracula+ tells you, 'Please note that you will need to be at least level 20 for your Epic Destiny XP to be restored. Since you're not level 20, I will place this ticket back into the queue, and you can update this ticket in a comment when you have reached level 20 and we can assist.'

_________________________________/ /________________________________

And this is it. Not sure what is SSG´s position about this or if they will throw me a bone or not. What I know:

1- SSG needs to have an protocol to solve this kind of issue and let it in the forum. One month and a half is a bit too much to a player sit in epics waiting for a solution. I love DDO but even I would have abandoned it if I had stayed in cap waiting for an solution for this time. So please can the staff write down a guide to solve this kind of issue, the gm to send a tell or simple the protocol of what a player should do.

2- If SSG will compensate me for the time and pots I lost in the process of fixing their mistake.

3- There are some examples in the forum and in reddit of the same bug. Will leave a link of a friend that leaved ddo because of it.





Example of a player that leaved the game because of the same bug six months ago.
https://www.ddo.com/forums/showthrea...o-xp-in-slayer