Downtime Notice: Wednesday, March 31st 11:00 AM - 3:00 PM Eastern (-4 GMT)

[dennisck2]

No, bow changes are slated for Update 49.

Care to comment on anything else said in this thread?

[Qlumsee]

Does the new mount system mean we can no longer transfer mounts from server to server via character transfer?

[Malex]

I'm usually quite "calm" and "moderate" towards SSG, but seriously...
The medium ingredient bag is an insult, a slap to the face.
We literally get a *LARGE* every single like from Twelve favor. I have 6 of them, most of them are still empty, I sold the others for like... 80k plat? maybe less?
And since the medium is btc... you are literallly giving us the plat value at a vendor...


You had so many other options, like:
- A bag larger than large, even just a huge one
- Any other bag larger than what we get *FOR FREE* in game, so it could be: huge ingredients, medium augments, huge gem. (I probably would have no used any of them anyway, since I have some store bought bags, at the very least I could understand the change)
- Any store only bag, like a Contract Folder or, gosh, even the Cookie Jar could have been fine
- Some small number of astral shards (50? 100?)
- Literally the *POINTS VALUE OF THE MEDIUM* would have been fine. If players wanted the medium they could then buy it, but if we didnt want we could use them for something else.


I have no idea who in the team came up with this idea, but it is literally the worst idea in the last 4 year.
Also not cool adding it to a patch without first getting any kind of feedback from you *paying* (since this is a paid item) customers.

[Annex]

You need to send your marketing people out for some training. Really. Not only are you upsetting current customers, you are hurting future sales of the Borderlands Upgrade package.

Replace the Borderlands Mount Bag with a new, exclusive mount. Go into the Lord of the Rings Online, pick a mount that looks DDO appropriate, grab the skin, tweak if for DDO, and offer it here. Your mount artist, who is quite good, can probably do that in a few hours. Your will make happy customers and sell a lot more Borderlands Upgrade packages with two exclusive mounts in there. Tell customers the Medium Ingredients Bag thing was a goof. Spin this in your favor and do not tarry.

[Predator-Orien]

First of all, the stable is a great idea.
But... some people, like me, bought the pack mainly for the bag as you can't get it elsewhere.
The value is not the same. Is not even close. In fact, what you are giving instead if something useless wich will end in the trash.

[Blaze-Of-Glory]

I agree with others the bag is useless this is yet another in a recent growing list of insults

[voxson5]

I want to feel for everyone who wasted money here, but I can't stop laughing.

But seriously, please learn from the experience.

[Malex]

I want to feel for everyone who wasted money here, but I can't stop laughing.

But seriously, please learn from the experience.

Learn what? not buy anything in your favorite game?
That's a very bad lesson to learn, especially if you care about the game

[DYWYPI]

Team DDO, it's not quite yet: Huntigowk Day...

The Keep on the Borderlands Bonus Items bundle now grants a Medium Ingredients Bag instead of the Small Wondrous Mount Bag. This will be delivered upon logging in to all those who had previously purchased the bundle.

I'd suspect even several 'Enchanted Horseshoes', a stack of 'Quaal Feather Tokens' or a generic horse redeem token would be more fitting. Than a Small Ingredients bag (presumably BoA to Character), which is typically acquired just by talking to NPC Jeanselme in 'The Twelve', or available via a 'House Phiarlan' or 'House Jorasco' vendor. Obviously the people whom purchased 'The Keep on the Borderlands Bonus Items' already have the 'Steed of the Borderlands', but may want to acquire other mounts.

Unless this Bag is unbound, which it won't be due to potential underground economy, it seems like a very peculiar substitution. I do have some empathy for anyone whom purchased the: The Keep on the Borderlands Bonus Items bundle, and get given the bag as the substitute product. :-/

[darkniteyogi]

Isn't this complaining just similar to like:

Person bought all adventure packs for 30,000 DDO Points.

DDO: Makes all adventure packs free

Person: Complains it is a slap in the face.

Point is: The item you paid for became a free feature. This stuff happens all the time.

[PapaToad51]

Care to comment on anything else said in this thread?

LOL. This was my thought exactly when I saw him respond to the one post not complaining about their 'bonus' 'free' ingredient bag.

They have largely abandoned their own forums for interacting with their customers, preferring instead the DDO Discord.

The one good thing I see in all this, is that he is obviously reading the thread. Maybe some of the 'customer' feedback will sink in through osmosis. But what I have seen from SSG in the past couple of years is zero contrition and certainly never changing course to please 'customers'. That would just be silly!

[slarden]

The bags are very helpful on hardcore but not so much on live.

[Enoach]

I'm excited about the Stable coming with this update and not having to wait for 49 to drop brings a tear of joy to my eye.

I will admit that I'm disappointed that the bag, which I will be honest is the reason I purchased the pack so I could hold the unicorns and the Borderland horse I already had, is being exchanged for a medium ingredient bag. I would be less disappointed if this was a choice and not a bag size that is marked 'exclusive'. I honestly have more use for a gem bag then ingredients, as a few of my characters already have medium bags and I worry the delivery will fail because they have that bag on them.

[Airmaiden]

SO, while you are all talking about the Mount Bag, has anyone thought about:

The people that bought the Feywild Pack for the unicorns on every character? ( only reason I bought the Best Pack!!).......now:

All you need is 1 mount (say from the Fey Raid....which drops all the time........or farm out 1 from borderlands....and BOOM, all characters now have a mount!)


Feeling a little ^$%%$'d here!


Great thing is....only have 14 days till VIP is over and I can stop spending money on this game at all!

[Hosteen]

The DDO game worlds will be unavailable on Wednesday, March 31st from 11:00 AM - 3:00 PM Eastern (-4 GMT) to release Update 48.5. Find the release notes on DDO.com.

Not trying to be awkward or anyting, but, I think it's GMT -5 now

[Arctigis]

Not trying to be awkward or anyting, but, I think it's GMT -5 now

No, GMT is GMT. It doesn't change. At the moment the UK is GMT+1 otherwise known as BST.

[JonD]

Not trying to be awkward or anyting, but, I think it's GMT -5 now

No, it's still GMT -4. GMT does not change; when our clocks went forward we moved from GMT to BST, in the same way that the East Coast goes from EST to EDT. So the East Coast is behind the UK by 5 hours, but only behind GMT by 4 hours.

Cordovan, given this confusion crops up now and again, could you put times relative to UTC for clarity?

[drunglar]

A medium bag... another slap in the face to customers.
All that this will achieve is anyone thinking about paying extra for bonus item or higher tier expansions will think twice

Some way to alienate your dwindling paying player base.
I already dropped my VIP a few months ago due to diminishing lack of returns for a subscription, that and the total lack of customer service I have had to endure

[Kerthyn]

So how will this work for the borderlands horses that can be upgraded to fast horse with the horseshoes?

[droid327]

Isn't this complaining just similar to like:

Person bought all adventure packs for 30,000 DDO Points.

DDO: Makes all adventure packs free

Person: Complains it is a slap in the face.

Point is: The item you paid for became a free feature. This stuff happens all the time.

I think the difference is that this was specifically marketed as bonus items. In your example, you paid for access to content and you have it, you still have exactly what you paid for. In this case, you're paying extra to get EXTRA stuff, and you no longer have anything extra.

If they want to make the horses free for all, that's fine. The value of something should never be defined by other people not having it, but solely by its intrinsic value to you - but they just need to replace it with something equally "extra". A Med Ing bag is certainly not that. And that's what I'm seeing here - people arent complaining that "everyone else has the shiny that only I was supposed to have", but "you took away my shiny and just gave me a rock".