DDO Market Updated

[DerpDerply]

This need to be fixed ASAP from SSG/Daybreak side, this is a shameful example of how they treat their users, especially users who buy a lot of DDO points, i.e. who pay a lot more than regular VIP-users
yes, I join the voice of many who want to be able to buy content not only for their account, but also as a gift for others

I don’t know if it’s because they’re ultra lazy with problem solving, or if they simply no longer have the required brain power, but nearly every major decision SSG has made over the last couple of years has been in the wrong direction.

[Highdracolich79]

Didn't you get a email with the code in it?

i looked. i got no email and no code when i made that purchase. UPDATE: support has finally got back to me with an email with a code! whew!

[noble_pirate]

but nearly every major decision SSG has made over the last couple of years has been in the wrong direction.

don't quote me for your trolling goals, mr. "Joined Oct 2020"

====

I am talking about 2 things to help solve Klarnar's issue:

1) Misunderstanding with users who cannot buy anything from the new store because of limitations of 3rd party company who provides billing - must be fixed urgently, techsupport must react on that issues less formal and more quickly. Leave the weighty legacy of Turbine behind, I believe that as a new company SSG can treat users better than Turbine did (in terms of support)

2) Ability to buy anything as a gift must be returned into store

====

To SSG game devs: thanks for your work, guys, keep going - you are doing well, appreciated!

[MasterKernel]

With my account, no matter where I connect from, I get the following error message at the new DDO market:
Were sorry, no payment methods are available for your Country and/or Currency. Please contact us at help.daybreakgames.com/ for more information on supported currencies.

Same here.

I can't buy anything from the DDO Store for 6 years already, since they've switched to Xsolla. But I still could use DDO Market. Now that option gone too. Nice move, SSG. Can't imagine how it would help you though...

[MasterKernel]

1) Misunderstanding with users who cannot buy anything from the new store because of limitations of 3rd party company who provides billing - must be fixed urgently

6 years and no fix for the DDO Store with the same problem. "urgently" as it is. :-\

[Barthock]

I'm curious if anyone else has experienced this issue with the new store. I am a recently returned player. I purchased the Mastermind of Sharn ultimate bundle yesterday. I signed in with my main character and had the ticket/bundle package to open. When i did I noticed i did not receive the Dimensional bag, astral shards, or the two different sets of potions. Everything else was there. I put in the ticket and am still waiting to hear back from support.

[Dnarth]

I'm curious if anyone else has experienced this issue with the new store. I am a recently returned player. I purchased the Mastermind of Sharn ultimate bundle yesterday. I signed in with my main character and had the ticket/bundle package to open. When i did I noticed i did not receive the Dimensional bag, astral shards, or the two different sets of potions. Everything else was there. I put in the ticket and am still waiting to hear back from support.

Originally this was a code that was given out. Don't know how they are handling it now with the store change.

[Propane]

Re gifting: We are looking into how we can bring back gifting. I don't have a time table to announce yet, but it is a thing on our radar. Will bring more info when we have more news about it.

This can not happen soon enough - please make it so!

[Barthock]

Originally this was a code that was given out. Don't know how they are handling it now with the store change.

I checked the status of my support ticket. It was changed to a solved status with no comments or feedback provided to me. I had to reopen it.

[DerpDerply]

don't quote me for your trolling goals, mr. "Joined Oct 2020"

====

I am talking about 2 things to help solve Klarnar's issue:

1) Misunderstanding with users who cannot buy anything from the new store because of limitations of 3rd party company who provides billing - must be fixed urgently, techsupport must react on that issues less formal and more quickly. Leave the weighty legacy of Turbine behind, I believe that as a new company SSG can treat users better than Turbine did (in terms of support)

2) Ability to buy anything as a gift must be returned into store

====

To SSG game devs: thanks for your work, guys, keep going - you are doing well, appreciated!

Then don’t quote me for your white hat BS.

Let’s make a couple of things perfectly clear here:

1. I’ve been playing this game for much longer than the join date on this account belies, and it’s a super safe bet that I’ve thrown far more money at this game than you have.

2. ALL of my gripes about SSG’s complete and utter ineptitude in everything they do are so well founded, even the BBB gives them a failing grade...which is super hard to do.

[Alrik_Fassbauer]

Where has the time-limited subsciption gone ?

I don't want to subscribe continously, and I don't want to have to cancel subscriptions. I want a subscription that ends at a clearly defined point.
There was a thing like that in the DDO Market [ 2 months ] but I can't find it right now. Is it completely gone or am I merely too blind to see it ?

[Ausdoerrt]

I can't buy anything from the DDO Store for 6 years already, since they've switched to Xsolla. But I still could use DDO Market. Now that option gone too. Nice move, SSG. Can't imagine how it would help you though...

I suppose it helps weed out "undesirable", "second-class country" players for them.

Well what can I say, it's working real well, with no way to buy new content or a VIP subscription, I've no desire to play the game in the near future, until / unless they fix it.

[BDog77]

I suppose it helps weed out "undesirable", "second-class country" players for them.

Well what can I say, it's working real well, with no way to buy new content or a VIP subscription, I've no desire to play the game in the near future, until / unless they fix it.

Eh, I live is the US, and the DDO market is not working for me either. It always just makes a $0.00 purchase to my credit card, and then tells me I already own it (It being the Feywild Ultimate Fan Bundle). I was planning on buying 2 of those, but now I guess not. The last time I tried in game ddo store purchase of points, it worked fine, but I don't honestly remember whether that was before they broke the store.

Welp, guess I'll save a bunch of money this year, so not all bad, I suppose.

EDIT: I guess I should add that I submitted a ticket on this, and last I heard, it was being "forwarded to the team that could help me". That was quite a while ago, though.

[Propane]

Re gifting: We are looking into how we can bring back gifting. I don't have a time table to announce yet, but it is a thing on our radar. Will bring more info when we have more news about it.

Re previous starter pack: The old starter pack was a different offer so to get the dragonborn favored soul combo you would need to buy the new pack. Any perks from the old one won't double up (like if you had the cleric hireling from the old version it shouldn't force two clerics on you)

Re older xpack fancy editions: We are working on some newer offers that will provide ways for people to get some of the collector and ultimate goodies from the older expansions. That includes even some recombination into different types (like maybe people might like an "all universal trees" bundle or stuff like that, we're gonna find out!).

Any updates on this?
New raid, possible money from Uncle Sam, would be a great thing to be able to allow players to do to help other players!

[DemiUhr]

Hi,
with the Anniversary sale on Races and Classes I wanted to buy the missing options. Did went mostly ok (got the reciets) but after logging in today I noticed two things:

1) I bought the Wood Elf variant-option (have reciet) and could create one in the generator, but the in-game shop still offers it as an optionable buy;

2) as I wanted to add the last missing options & there is a double bonus points sale I wanted to buy extra DDO points from the in-game store, using the same payment option as in the past (PaySafe). However, while the menu still offers this option, it send me straight to asking for a My PaySafe account, despite not being over 50 Euro’s. Befuddled I Searched this Forum and read you don’t accept PaySafe anymore - yet the Store does still offers this payment option, albeit in the guise of a My PaySafe account.

What is it? Is the Forum post correct and is this a faulty glitch, or can one use a PaySafe card and/or MyPaySafe account to buy points? Ivdon’t want to register &load up a MyPaySafe account if I can’t use it to pay for DDO .

Thank you for your time, and please help before the sales end.

[DoubleOh7]

Eh, I live is the US, and the DDO market is not working for me either. It always just makes a $0.00 purchase to my credit card, and then tells me I already own it (It being the Feywild Ultimate Fan Bundle). I was planning on buying 2 of those, but now I guess not. The last time I tried in game ddo store purchase of points, it worked fine, but I don't honestly remember whether that was before they broke the store.

Welp, guess I'll save a bunch of money this year, so not all bad, I suppose.

EDIT: I guess I should add that I submitted a ticket on this, and last I heard, it was being "forwarded to the team that could help me". That was quite a while ago, though.

FYI, that can happen if you have 2 or more subscriptions under your account login. I have my old original subscription and a f2p sub under my account, and when I tried to buy feywild, I got the same thing happening. The way to bypass that is to login to your account first and then go to the ddo market. It will then give a different option to select which subscription you want to purchase the expansion on. I learned this through trial and error. Ever received help from ssg

[xBunny]

Is there possibility to buy those(MotTU and Shadowfell Conspiracy) separately, not with DDO Expansion Trove? My friend already has Mists of Ravenloft. Now he needs MotTU and Shadowfell Conspiracy.

[Stoner81]

Is there possibility to buy those(MotTU and Shadowfell Conspiracy) separately, not with DDO Expansion Trove? My friend already has Mists of Ravenloft. Now he needs MotTU and Shadowfell Conspiracy.

You might be able to purchase them from the in game store for points but I am not sure on that.

Stoner81.

[unbongwah]

Is there possibility to buy those(MotTU and Shadowfell Conspiracy) separately, not with DDO Expansion Trove?

Not from the DDO Market anymore but they are occasionally available from the in-game DDO Store (no idea why they aren't just added permanently) or from Steam. IIRC the latter gives you a product code you apply to your DDO account.

[Propane]

Re gifting: We are looking into how we can bring back gifting. I don't have a time table to announce yet, but it is a thing on our radar. Will bring more info when we have more news about it.

Re previous starter pack: The old starter pack was a different offer so to get the dragonborn favored soul combo you would need to buy the new pack. Any perks from the old one won't double up (like if you had the cleric hireling from the old version it shouldn't force two clerics on you)

Re older xpack fancy editions: We are working on some newer offers that will provide ways for people to get some of the collector and ultimate goodies from the older expansions. That includes even some recombination into different types (like maybe people might like an "all universal trees" bundle or stuff like that, we're gonna find out!).

Bump! Any progress on this - the holidays are coming...