Thelanis World Issue: Friday, December 11th

[Hawkwier]

The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:

• Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
• Treasure Hunter Boost +10
• Reaper XP Boost +10%
• Double Daily Dice XP
• Guild Renown +10%

We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.

OK, so stuff happens.

Perhaps naively, but I'm actually encouraged by the fact we lost only a day. When compared to the Wayfinder debacle, this represents a palpable improvement in resilience. It would be good if SSG could confirm this was due to improved standards rather than good fortune, but on the face of it, that's a positive.

When stuff happens the measure of success is how matters are set aright. So, from a purely recovery perspective, this is pretty good. But there is more to it than that. The compensation is also a factor in achieving a satisfactory outcome.

On that aspect I'm afraid SSG need to do more. The extra XP etc. doesn't help folks who may be unable to play this weekend for whatever reason. Much fairer would be to extend the sunset on this from tomorrow out to Friday. Yes, that may over-compensate some folks, but in context that is where SSG should seek to err here.

Additionally, there are folks who will have run raids yesterday. Fridays are big raid nights for folks from Aus/NZ and those of us pleased to join them. There should be compensation for lost threads and runes. Over compensating here would help assuage the pain some folks who pulled and now lost good items will be feeling right now. A gift of runes and threads to folks in appropriate epic level ranges would be appropriate here. Again please err on the side of generosity (and just to be clear I wouldn't qualify/benefit myself for this as have been running in heroics for the past couple of weeks).

So, SSG should confirm the comparatively short loss of progress is due to learning lessons from Wayfinder, and should reconsider their compensation offer.

Do that, and I think you will have gone a long way to turning this around, in my view at any rate. Opportunity beckons...

[skaught78]

• Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
• Treasure Hunter Boost +10
• Reaper XP Boost +10%
• Double Daily Dice XP
• Guild Renown +10%

I understand that things happen that cannot be predicted or planned for. I appreciate the prompt action to getting Thelanis back up. I am a little displeased with this response though. I spent a better part of the afternoon farming feywild quests for all the newest gear, and had acquired a good amount of the items I wanted. I don't know that a +10 treasure hunters boost will be enough for me to get all of them again. Boosting this slightly higher as well as allowing 2-3 free rerolls per chest would go a long way mate.

Thanks

[Buddha5440]

First, you are exactly why some companies will get away with minimal customer service. I'm not saying SSG is such a company, but you're an enabler of such behavior. That, in turn, leads to player frustration and in some genuine cases, players leaving the game in frustration... and I don't want customers walking away with their wallets instead of contributing to the game so that you, I and everyone else can enjoy it for more years to come.

Second, don't come around rubbing salt in peoples' wounds when they lost hours of game time, and all that that entails, and won't be able to play again for the rest of the weekend. Who are you to say they can't complain? Take your "thank you sir may I have another" and quietly go away.

Thank you sir, may I have another

[AAH]

we will work to ensure this situation does not occur again.

Ahhh ha ha ha ha haha ahhh hah ha ha ha ahhhhhhh aha hah ha ha ha ...

*breath*

AAAAAAAAAAAAAAhhhhhhhhhhhhhh ha ha ha ha ha ha ha aha ha haah haha ha ha ahh ha ha

*breath*

HA HA HA HA HA HA HA ahaha ha hah ahah aha ha ha hah ah ...



Wait ... you're being serious.

But you said this was a one time situation. Remember?

[Bunker]

Can we get serious for just one moment?

You all asking for XP stones are Off Your Rocker. This was a rollback of roughly 12 hours. Some of you are comparing what happened on Thelanis to what happened on wayfinder. It's like you're trying to compare your broken fingernail to their broken neck. And some of you are expecting similar compensation including XP stones. get over it.

That being said there is one point a few people have made that holds water. There more than a few players that only has specific days they play and even though you are giving an extra bonus across the board through the whole weekend this will not satisfy everyone.

Extend the extra bonuses for one entire week, ending around the 21st. This will satisfy everyone that does not play on the weekends and it will also satisfy those who grind and play how many more hours than the average player. In the long run it will not affect SSG and in doing so well I think give a fair compensation across-the-board to all players of Thelanis.

For those of you asking for ridiculous amounts of compensation I applaud your effort however let's be a little more realistic.

[askrj1]

Can we get serious for just one moment?

You all asking for XP stones are Off Your Rocker. This was a rollback of roughly 12 hours.

For players in Asia and Oceania like myself that's the entire evening's effort gone though. I'm not after XP stones, but definitely the current bonuses don't quite feel sufficient. And hoping support can do something about my lost transfer from HC.

I'm honestly more annoyed by the lack of compensation regarding items. Treasure hunter boost hardly does any much for raid loot or good pulls that were lost, and double dice doesn't do squat for good rolls that aren't coming back :/

[Bunker]

For players in Asia and Oceania like myself that's the entire evening's effort gone though. I'm not after XP stones, but definitely the current bonuses don't quite feel sufficient. And hoping support can do something about my lost transfer from HC.

I'm honestly more annoyed by the lack of compensation regarding items. Treasure hunter boost hardly does any much for raid loot or good pulls that were lost, and double dice doesn't do squat for good rolls that aren't coming back :/

Which is why i suggest 7-10 days of the bonuses. Which would give everyone a chance to reap the benefits of the compensation on their own schedule. And not have to cram it in this weekend.

As far as items go. Well......I feel ya there. I was in a few raids during the daytime yesterday. I saw 4 good loot pulls from VoD on LH including 2 Devil Trinkets. OOF!!! I personally pulled 2 shards running DQ (1 from each dq 1 and dq2) No it wasn't the SSR shard, but still rare to see them especially since I was soloing it. As important/nice it is to have good loot and especially to have it taken away when you FINALLY pull that one item you've been waiting for, loot over time gets replaced with better loot. It always has.

But time is hard to get back, that just doesn't happen.

[Frezar14]

I was on for a few hours and did a quest or two but my lost hours came from inventory management, as I just tr'd the day before (whew.) Not looking forward to doing that again. I really feel for those who lost a lot more than I did.

I'd really like to think on Monday (hopefully sooner) they will come back with a little more compensation. A few pots would be ALOT better than what they gave. With pots we can use them on our time when we decide to play. As much as I would like an Otto box I think that is over doing it a bit. The amount of pots is debatable, but PLEASE, for your sake and ours, offer us something more.

[pondcruzer]

party chat seems sporadic again and voice chat seemed not working at all.

Second login today-- all seems fine with chats and voice now.

[Eldeel]

What happened on Thelanis yesterday was actually worse than what happened on Wayfinder because Wayfinder is a much lower population server so that rollout affected less customers. The "compensation" offered so far is pathetic. The bonuses should be extended by a week AND characters should get at least 500,000 heroic xp and 1 million epic xp stones.

Why were they so stingy and grinch like this time after showering Wayfinder players with the goods even though that was insufficient for Wayfinder's top players. It's not like they ran out of XP stones to giveaway.

I blame Enad Global 7 (EG7) for the pathetic compensation. The new Swedish company and owners must have told SSG to be stingy and cheap.

[Hawkwier]

What happened on Thelanis yesterday was actually worse than what happened on Wayfinder because Wayfinder is a much lower population server so that rollout affected less customers. The "compensation" offered so far is pathetic. The bonuses should be extended by a week AND characters should get at least 500,000 heroic xp and 1 million epic xp stones.

Why were they so stingy and grinch like this time after showering Wayfinder players with the goods even though that was insufficient for Wayfinder's top players. It's not like they ran out of XP stones to giveaway.

I blame Enad Global 7 (EG7) for the pathetic compensation. The new Swedish company and owners must have told SSG to be stingy and cheap.

Sorry but this seems spurious to me. The compensation will apply to a larger population too remember.

I'm not satisfied with the compensation offered at present but delaying it's sunset is proportional to me as a remedy.

Folks asking for do stones and comparing the loss incurred to what happened on Wayfinder only serve to look greedy and to undermine what others are fairly asking for.

Of course that's just my opinion.

[Buddha5440]

Second login today-- all seems fine with chats and voice now.

Lag actually seems better as well, although that could be due to all the rage-quits (didn't get my 1/character heroic/epic Otto's Boxes that I demanded for losing half a days progress)...

[FranOhmsford]

Can we get serious for just one moment?

You all asking for XP stones are Off Your Rocker. This was a rollback of roughly 12 hours. Some of you are comparing what happened on Thelanis to what happened on wayfinder. It's like you're trying to compare your broken fingernail to their broken neck. And some of you are expecting similar compensation including XP stones. get over it.

That being said there is one point a few people have made that holds water. There more than a few players that only has specific days they play and even though you are giving an extra bonus across the board through the whole weekend this will not satisfy everyone.

Extend the extra bonuses for one entire week, ending around the 21st. This will satisfy everyone that does not play on the weekends and it will also satisfy those who grind and play how many more hours than the average player. In the long run it will not affect SSG and in doing so well I think give a fair compensation across-the-board to all players of Thelanis.

For those of you asking for ridiculous amounts of compensation I applaud your effort however let's be a little more realistic.

Extending the bonus for 1 week is great for grinders who have all week to grind but does little for someone who perhaps got into a great group on Friday but might not manage to get that lucky when they log on for their weekly play next Friday!

My suggestions benefit absolutely EVERYONE on the Thelanis server EQUALLY! {even the guild renown stone could be held onto for later use if someone isn't in a guild right now}.

P.S. The XP suggested on those stones is minimal compared to what true grinders {who could easily have TRd thrice or ERd six times with R-Timer Resets in a week!} can get from a week's worth of bonus XP!

[Zyrca]

at least you didn't pick today to transfer your hardcore server character....

We store all character files from transfers - please file a ticket with support, we should be able to find and import your character from hardcore.

https://help.standingstonegames.com/...s/requests/new

[Hawkwier]

Extending the bonus for 1 week is great for grinders who have all week to grind but does little for someone who perhaps got into a great group on Friday but might not manage to get that lucky when they log on for their weekly play next Friday!

My suggestions benefit absolutely EVERYONE on the Thelanis server EQUALLY! {even the guild renown stone could be held onto for later use if someone isn't in a guild right now}.

P.S. The XP suggested on those stones is minimal compared to what true grinders {who could easily have TRd thrice or ERd six times with R-Timer Resets in a week!} can get from a week's worth of bonus XP!

Meh. Doesn't benefit me much. 50k heroic is one quest worth of xp in the 18-20 range I was at. Not only is your suggestion worse than Bunks, it's actually worse than even what's currently on offer imo.

[MagicBlade]

Can we get serious for just one moment?

You all asking for XP stones are Off Your Rocker. This was a rollback of roughly 12 hours. Some of you are comparing what happened on Thelanis to what happened on wayfinder. It's like you're trying to compare your broken fingernail to their broken neck. And some of you are expecting similar compensation including XP stones. get over it.

That being said there is one point a few people have made that holds water. There more than a few players that only has specific days they play and even though you are giving an extra bonus across the board through the whole weekend this will not satisfy everyone.

Extend the extra bonuses for one entire week, ending around the 21st. This will satisfy everyone that does not play on the weekends and it will also satisfy those who grind and play how many more hours than the average player. In the long run it will not affect SSG and in doing so well I think give a fair compensation across-the-board to all players of Thelanis.

For those of you asking for ridiculous amounts of compensation I applaud your effort however let's be a little more realistic.

There are people who farmed for a long time during the time which was rolled back. One of my guildies had just taken level 30 right before the server went down. When he got back on the next day, he was level 21. That is 7.4m lost. For the latter half of it, we were running the quests around Eveningstar (High Road, Wheloon, Storm Horns) And we had a really solid group, fast-paced, and no issues. So for some people, they have a right to ask about getting compensated with xp stones. I farmed about 3m XP alone, which was lost, including a number of the items I had picked up. Another of my guildies lost 3 raid items he had been looking for.

[grudgebear]

A server merge was mention'd earlier in the year by the producer. The issue is retaining guild membership etc. When thats resolved im sure its gonna be a happening thing. I do agree its needed.

More on this matter. It seems guild issue is not only matter, there are a lot of issues.

And the server merge was more of a philosophical question, rather than a thing they will be working on.

https://youtu.be/1PiUfBMEVU0?t=6584

[Slazinger1]

We store all character files from transfers - please file a ticket with support, we should be able to find and import your character from hardcore.

https://help.standingstonegames.com/...s/requests/new

Yeah, file a ticket and maybe they will get back to you.

[DevHead]

Yo I'm not sure that the server wide 5% bonuses are applying, but I am seeing the 15% in the XP report.

[longsdale]

Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
Treasure Hunter Boost +10
Reaper XP Boost +10%
Double Daily Dice XP
Guild Renown +10%

Dear SSG,

to really prevent angry customers and compensate in a "real" way, u can push those to 100%. the reason why: they lost time from reroll to the server shutdown, time from server shutdown to reopen and items.

why 10% doesnt compensate?: reaper xp are let us say 400xp and 10% more are 40xp. in 20 runs its exactly 800 more reaper xp (really? is that compensation to get 2 quest gifted on 20 runs?).

in other words: players cant really feel it. if u go into a restaurant and pay for a full meal and after half of the meal the chef said he need to return the meal u dont get a half meal back, no u will get a full meal back.

and think about it dear SSG its just 1 day, i repeat 1 day. players have to sleep too so its just a couple of hours for some.

but 100% buff the players can feel it, have a nice and funny sunday because they can advance a bit faster and maybe they forget a bit about lost items ( not talking of DDO points).

please SSG keep that in mind and believe me it wouldnt hurt u or wouldnt have any influence on regular gaming.

sorry for bad writings, im not native to english .