Thelanis World Issue: Friday, December 11th

[sdrocky]

Second rollback in recent history, although not as bad as Wayfinder, it's not a good sign. The work you did to ensure it didn't happen again after the Wayfinder rollback seems to be completely insufficient. Maybe it's time to really reinvest into DDO's infrastructure since it's now known we support SSG to a degree to where you aren't scraping by. Also, we all know the database migration was a huge downgrade, so maybe start there.

A server merge was mention'd earlier in the year by the producer. The issue is retaining guild membership etc. When thats resolved im sure its gonna be a happening thing. I do agree its needed.

[Ervel]

Not happy about this at all. Lost several levels, and a number of items farmed for in quests. A bonus to xp and treasure isn't going to get that back. Way to go DDO team... you've seriously RUINED my day, and I don't think I even want to play anymore. Heck, it was already ruined when we got the 30 second warning when I was in the middle of a quest. Then the roll back and all the progress lost... even worse.

I have the same feelings, I don't know if I wanna play anymore...

[Jomee]

Looks like I picked a bad day actually get everything I was farming for!

[Bunker]

While understanding that issues occur, the "compensation" proposed for today's lost gaming time is COMPLETELY UNACCEPTABLE!!!! What about those of us who can't game this weekend? How are we supposed to recoup the lost levels, XP, loot items, used potions, etc., etc.? Two measly days worth of dubious "benefits", over a weekend no less (when those of us with lives have other commitments and obligations), is totally inadequate!

DEFINITELY.

NOT.

A.

SATISFIED.

CUSTOMER.

Some life you have. Some life.

[Grisl]

Sorry, I think I might have jinxed it. After the stress of the rollback on Wayfinder, where my mains all are, I thought I would give it a break and play for a while on Thelanis....

I have some characters on Cannith, but I promise to not log in to that server until at least we can be sure that it won't happen again [again].

[twoleftfeet]

I think its more amazing that the person who posted a +8 tome didnt get scammed out by selling it for plat instead of shards. Or you're just full of it.

why would you come out and say a person may be full of it, you don't know me

[GramercyRiff]

These boosts have to last longer than three days. Mistakes are a part of life. It's how you react and how you learn from mistakes that matters most.

[Paisheng]

To do justice for those who lost a day I think that 100% rewards in terms of xp / rxp / guild xp / etc. should be offered for 3 days.

I lost 6+ hours doing r4 solos -- a 15% rxp bonus is 1/6 making up what I lost so I would need 36+ hours to make up for the rxp I lost. This applies to guild xp etc.

I understand many who maybe just logged on briefly will receive benefits exceeding their input...but you should be assisting those who did play many hours today. We lost progress and other accomplishments that cannot be made up (such as farmed equipment).

I plan to play maybe 12+ hours this weekend but it won't be enough to compensate what I lost literally or otherwise.

Also I played one quest since and it says all xp is increased 15%. I thought we were getting 15% above the current 5% and 5% vip. Shouldn't it at least say 20% then? Otherwise it is only a 10% increase.

Finally as a heads up I only spent about 500 ddo points today but I did not see those returned in my ddo account.

Do I need to contact support or should I just expect that to be fixed in the next few days?

[minorpenthes]

Congratulations, you called ddo work. I must ask, how much does it pay?

Not nearly as much as trolling in the forums, one might expect...

[Aelonwy]

You undid all my crafting from this morning. *sigh* But at least it wasn't anything RNG related. I'd hate to have gotten some widget I'd been questing for months for and then loose it in this way. My condolences to anyone that was raiding today. Or anyone really... lost time and effort really bites.

Thanks for all the effort to get the game back up and running, I'm sure putting in late hours on a Friday night is no jar of joy for you either. And I appreciate the bonuses.

[Yokido]

Sorry this happened to you Thelanis.

Good vibes your way from Cannith, may your pulls be great, and may your runs be easy.

[DevHead]

The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:

• Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
• Treasure Hunter Boost +10
• Reaper XP Boost +10%
• Double Daily Dice XP
• Guild Renown +10%

We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.

I played a little this morning for favor so that's gone, but not a huge loss - had to work the rest of the day. Now that the weekend has arrived I will be taking full advantage of this. Thank you.

Normally I try to avoid the fora because there are so many awful posts here that it's like wading through muck, so I wanted to say I and my guildies are very grateful for this.

[cdbd3rd]

at least you didn't pick today to transfer your hardcore server character....

I did, and I *almost* brought it to Thel. Last second opted for my second home @ Orien. *wipe brow*

[dampfear]

The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:

• Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
• Treasure Hunter Boost +10
• Reaper XP Boost +10%
• Double Daily Dice XP
• Guild Renown +10%

We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.

How about some material compensation instead of crappy xp boost..... like DDO points or at least something worth the waste of time you made for us vip’s it added to our subscription, wait that won’t work you still owe for the last one that was along time down!! Anything other than xp **** please

[dampfear]

The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:

• Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
• Treasure Hunter Boost +10
• Reaper XP Boost +10%
• Double Daily Dice XP
• Guild Renown +10%

We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.

Your apologies aren’t good enough and we need better compensation than stupid XP boost **** especially for us who were completely screwed!! Possible to make it all ok to a point you need to pass out couple Otto boxes heroic and epic for the loss of time for some of us vip’s and others plus extension on subscriptions too. The game has taken a turn for the worst since turbine left but for me to pay to play anymore you need to do your do diligence and give all a couple Otto boxes or do your job right

[fearlossPhiction]

as others had said , to compensate me for wasting my day yesterday you have given me 2 days to do the same with my time but maybe in a slightly quicker manner if i can get the same groups etc..... not good enough really is it!

So depressing seeing the char i am struggling to level back at 24, after getting him to half way through 26!

Also TP not refunded as yet

[Zindalee_Aorath]

The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:

• Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
• Treasure Hunter Boost +10
• Reaper XP Boost +10%
• Double Daily Dice XP
• Guild Renown +10%

We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.

The last 24 hours had been exceptional for me. I lost *AT LEAST* 700,000 EP, 6,261 Reaper XP, and a full EE completion of the Epic Gianthold Saga. I was lucky to get carried by a good group to get that all done and likely wont be so lucky again.

[Sulord]

I believe that you need to better recompense people that were directly impacted. I know for example that Friday is the Aus / NZ raid night. How will those people be properly satisfied for the lose of their weekly raid night? and loots? and favour? And those that got those rare drops? Or that were playing all day? No I agree the compensation is not appropriate to the damage done especially to the few people really impacted by this disaster.

To compensate appropriately, you should offer a huge boost for the 13 hour period that was lost for a Friday in one months time. This would allow those impacted (on a Friday) to be better compensated. Why one Month? It would allow people to schedule their attendance after Christmas and New Year. The Boost should be 110% Experience, 110% Favour and Elixir of discovery for 2 to 4 hours and 120% DDO returned to those that spent them.

To compensate the whole server 500 DDO points should be provided to every account.

Finally, it is nice to hear that this problem will be prevented from occurring in the future, but forgive us for our cynicism. Many of us have heard this sort of thing before, what we need to know is the steps that are being taken to prevent a reoccurrence so that we can judge for ourselves if you are serious. Also would like to know that the compensation proposed above would be doubled if a reoccurrence does occur... this would help restore confidence in a very shaken community.


Thanks
Nick

[Monkey_Archer]

We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:

• Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
• Treasure Hunter Boost +10
• Reaper XP Boost +10%
• Double Daily Dice XP
• Guild Renown +10%

We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.

Personally, this doesn't bother me much. (These things happen, just a game, etc...) However, I do find it somewhat amusing that you think a 10% boost for 2 days is appropriate compensation for an entire day rollback.

To be constructive: In the future if (and likely when) this happens again, it would be nice if compensation took the form of consumables (sovereign xp, loot boosts, etc..) so that players can be compensated on their own time. The amount of compensation should probably also be based on the length of the rollback. (ie. 13 hour rollback = ~13hour 100% boost, approximately...)

[ShhRip]

Spent hours setting up the toon, spending points, running quests for 'corns, login today to find out there was a roll back... ok, check forums and DDO claims to AuToMaTiClLy restore my points spent... LoL, no, not 1 point was returned. Come on guys.... get it right or you will lose another paying Chump.... small fails are ok, but things of this magnitude.... just another day in 2020 I guess.