I want the pack I paid for or my money back now

[krimsonrane]

dahell do you have to do around here to get support? No numbers to call, a help ticket system with an estimated 5 hour wait, and devs who don't answer private messages.

How do you guys even do business?

[Cordovan]

Please make sure you have an email ticket in to Account Support through our support system here: https://help.standingstonegames.com/...s/requests/new

[krimsonrane]

Please make sure you have an email ticket in to Account Support through our support system here: https://help.standingstonegames.com/...s/requests/new

I do. I filled out a help ticket and sent the email to support. I also sent you a PM.

[Drwaz99]

I do. I filled out a help ticket and sent the email to support. I also sent you a PM.

Keep an eye on your help ticket status. They are notorious for closing out the tickets as "Solved" without ever replying. If that happens, reopen a new ticket and reference the first ticket number.

[Eantarus]

dahell do you have to do around here to get support? No numbers to call, a help ticket system with an estimated 5 hour wait, and devs who don't answer private messages.

How do you guys even do business?

5 hours?

Maybe for an auto-close without comment.

Typical lead-time for cases on https://help.standingstonegames.com is more like 30+ days, and that's just if they can't help you. If you're actually expecting some kind of resolution to your case, Q2 2021 at the soonest.

[mruhua]

My first ticket is submited 20 days ago,but still not solved for now

[SkyJ89]

Well, maybe I'm lucky but my first ticket is solved within 48hrs.

[Micki]

I also think 5h is a very short amount of time for customer support, normally you'd wait for a couple of days to a week, longer if they can't solve it.

[HungarianRhapsody]

I also think 5h is a very short amount of time for customer support, normally you'd wait for a couple of days to a week, longer if they can't solve it.

5 hours is a very short amount of time for SSG customer support, but it's not a short time for any reasonable customer service department.

[Vilminus]

5 days only?

I'm at 2 months now (well 2 day short) to get information about one of my character that has a error message: "Your character could not be saved".

Now I would happy to hear an answer like this: "your character is lost, and you never get it back, sorry". Because at least I would be able to delete and free up that slot without regrets...

[fatherpirate]

good luck with that

[Evean]

Please make sure you have an email ticket in to Account Support through our support system here: https://help.standingstonegames.com/...s/requests/new

“Please make sure you submit a ticket through our support system.”