Subscription Issue

[CEastwood]

Looking at my subscription details my last payment was 12/11/2019 and the next payment will be taken 12/09/2020 this is not a 12 month subscription and no extension has been applied to my account - you've actually reduced the duration by 2 days. Help please

[MsE]

Lets do some basic math and calendar work for you. A year is 365 days in length. You are saying you are only receiving 363 days, but you are quite incorrect.

1) Day one for you was 12/11/2019, day one does NOT start on 12/12, you must count the day the subscription started as the game was available to you immediately, and not at midnight at the start of the next day. Even if you signed up at 23:59, you still signed up on 12/11.
2) 2020 is a leap year, so there are 366 days in the year. You can verify this on your own.

So now count the calendar days from 12/11/2019 to 12/09/2020 and you will find this is 365 days, the year you paid for.

[CEastwood]

Lets do some basic math and calendar work for you. A year is 365 days in length. You are saying you are only receiving 363 days, but you are quite incorrect.

1) Day one for you was 12/11/2019, day one does NOT start on 12/12, you must count the day the subscription started as the game was available to you immediately, and not at midnight at the start of the next day. Even if you signed up at 23:59, you still signed up on 12/11.
2) 2020 is a leap year, so there are 366 days in the year. You can verify this on your own.

So now count the calendar days from 12/11/2019 to 12/09/2020 and you will find this is 365 days, the year you paid for.

All well and good ... but ... "With a Dungeons & Dragons Online™ 12-Month Game Time Code, you get all VIP benefits for a full year! - leap years are 366 days plus the subscription extension has not been applied - I'm owed days

[MsE]

Provide your address, I'll send you the fifty five cents you think you're missing out on.

[CEastwood]

Provide your address, I'll send you the fifty five cents you think you're missing out on.

Why the such a hostile attitude to me pointing out to SSG that they are not providing the contractual service I paid for. Your very generous offer should be taken up by the 1000s of other subscribers. For your information I havent worked since March due to Covid and will be unlikely to afford to re subscribe as my funds are now exhausted, these extra few days are important to me.

[GoldyGopher]

In you history on the DDO store, back on 12/11 you should have a statement that reads something like: "Subscription renewal, payment by...."

However what catches my eye is that we got a few days of added time, 5 I think.

[MsE]

Not hostile. I just proved to you that that you do indeed have 365 days of service and you are still complaining. And now you're telling me your life story as if that will affect the outcome of me telling you that you already have your service you paid for. Hint: It won't.

Yup life sucks in 2020, but the math is not wrong. Please enjoy the game to the fullest extent that you can and afterwards enjoy it for free, because you can do that too.

Also note, my offer has expired as it was for a limited time only.