HC Takes two lives in one DC

[TPICKRELL]

Highly irritated.

I was doing Storm Cleave elite. Was starting the end fight, running across the floor to the Earth Elemental. I was level 12, holding 13 and had not died so I had "Two Loves to Live".

My computer hung. The client closed. I tried to reconnect the client and it hung again.

I killed the client and restarted it. It hung again.

I waited 5 minutes, then killed the client and started again. This time it connected. I logged into the toon for the first time since the original hang, and was in the land of lost souls with a True Death message.

I had a life banked, and one DC/Hang took both lives.

..EDIT and by the way the web browser was working fine while the DDO client wouldn't connect.

[Vyder]

Highly irritated.

I was doing Storm Cleave elite. Was starting the end fight, running across the floor to the Earth Elemental. I was level 12, holding 13 and had not died so I had "Two Loves to Live".

My computer hung. The client closed. I tried to reconnect the client and it hung again.

I killed the client and restarted it. It hung again.

I waited 5 minutes, then killed the client and started again. This time it connected. I logged into the toon for the first time since the original hand, and was in the land of lost souls with a True Death message.

I had a life banked, and one DC/Hang took both lives.

..EDIT and by the way the web browser was working fine while the DDO client wouldn't connect.

Same here.

[cave_diver]

Highly irritated.

I was doing Storm Cleave elite. Was starting the end fight, running across the floor to the Earth Elemental. I was level 12, holding 13 and had not died so I had "Two Loves to Live".

My computer hung. The client closed. I tried to reconnect the client and it hung again.

I killed the client and restarted it. It hung again.

I waited 5 minutes, then killed the client and started again. This time it connected. I logged into the toon for the first time since the original hand, and was in the land of lost souls with a True Death message.

I had a life banked, and one DC/Hang took both lives.

..EDIT and by the way the web browser was working fine while the DDO client wouldn't connect.

I assume ssg gave you all 3 lives because they can't get their act together regarding bugs/lag....so working as intended.

[Halciet]

A guildmate did the old Alt-F4 after his character died in Partycrashers' trap room. He later remembered that he had an extra life and attempted to get back on the character to find out it took that life as well.

At some point I need to do some testing with this to gather more complete information about what causes this: whether logging out of or into a dead character takes the life or if being booted from the instance does it.

Hopefully enough accurate bug reports will get this one fixed.

[Antheal]

A guildmate did the old Alt-F4 after his character died in Partycrashers' trap room. He later remembered that he had an extra life and attempted to get back on the character to find out it took that life as well.

At some point I need to do some testing with this to gather more complete information about what causes this: whether logging out of or into a dead character takes the life or if being booted from the instance does it.

Hopefully enough accurate bug reports will get this one fixed.

I've heard that it's logging out while dead is what does it, because the extra lives are applied *after* you finish logging in. If the first thing the server sees is that you're dead, that's all it will pay attention to.

[Bowmagus]

Just done the same to me for 2nd time - client glitches in a fight. Give it 5 mins to reset and log back in to dead.

I'm done with HC

Next season just gonna come back and get the free DDO points and then bugger off again.

[Gniewomir]

I've heard that it's logging out while dead is what does it, because the extra lives are applied *after* you finish logging in. If the first thing the server sees is that you're dead, that's all it will pay attention to.

If thats the reason, then im perfectly fine such bug, i saw many people trying to cheat by alt+f4 in almost death situations.

The best solution to fix this bug is removing extra lifes mechanic. Extra lifes on permadeath server is the most stupid thing i've ever seen.

[Halciet]

My understanding of why they added the extra lives was to somewhat mitigate deaths caused by external reasons and to allow for Shroud completion. Less than a week ago my power went out for 4 hours during perfectly calm weather, thankfully I was not on Hardcore. Just last night, all connectivity to DDO and DDO game servers was suddenly interrupted. Thankfully I was on a regular server. These are the types of situations where death is particularly frustrating as it has little or nothing to do with player skill.

People using Alt+F4 to avoid death are not affected by the bug (assuming they do it pre-death) as it will immediately close their connection and place their character offline. It would be less than immediate if the player was experiencing connectivity issues.

The same guild-mate lost a different character because he was experiencing connection problems (character would not move at all) and decided to close the game and load a fresh client. Long story short when he logged back in the character was quite dead.

The only people affected are ones in the above situations of power outage, connection loss, and also manually logging off while dead. I find it ironic as the first two are IMO the primary reasons for extra lives to exist in the first place. Otherwise, "You die, you are dead" is legitimate because all other deaths are completely within your control.

[Livmo]

Highly irritated.

I was doing Storm Cleave elite. Was starting the end fight, running across the floor to the Earth Elemental. I was level 12, holding 13 and had not died so I had "Two Loves to Live".

My computer hung. The client closed. I tried to reconnect the client and it hung again.

I killed the client and restarted it. It hung again.

I waited 5 minutes, then killed the client and started again. This time it connected. I logged into the toon for the first time since the original hang, and was in the land of lost souls with a True Death message.

I had a life banked, and one DC/Hang took both lives.

..EDIT and by the way the web browser was working fine while the DDO client wouldn't connect.

Me too and I'm sorry for your loss.

[Gniewomir]

as it will immediately close their connection and place their character offline

Nope, you're wrong. There's brief moment when character is offline, but still in game. I already saw guy who was piking in come out and slay until mobs respawned at him. He used alt+f4, there was already "lost connection" message, his nick was grey and he still died after this log out symptoms.

You can also try dualboxing while being in quest. If you'll log out one of characters and try to kick him from party there's brief moment when character is offline (symptoms above) but still visible inside the quest and for a few seconds you cannot kick him from party cause of not being possible to kick people who are inside the quest (normally you can people who are inside quest if they're offline).

[Halciet]

True, Immediate is a slight exaggeration used to not over-complicate the point. There is a significant difference between seconds and minutes: seconds being the time it will take to close out a good connection and minutes being how long it often takes to close out a lost connection.

Alt-F4 escapees are the least affected by this bug. (losing all your lives due to dying while not connected)

[Sevans]

Devs, please address and work on fixing this, as soon as you can!

People who are disconnecting (especially unintentionally) and dying while disconnected should not lose more than one life.

I thought the main point of extra lives was to give everyone a buffer against lag / disconnecting. Please try to fix the implementation so that it matches the intention (or at the very least, communicate your thoughts on this).

(I don't have as much sympathy for people intentionally disconnecting to avoid death. But to die and lose all 3 of my lives just because my internet goes down for a minute would be pretty heartbreaking.)

Currently enjoying HC and in top 5 for favor leaderboard, with all 3 lives left, but might need to stop playing it since apparently if my internet dies at the wrong moment I will lose ALL my lives instead of just one...

I'll be looking out for any communications about this!

[Strambotica]

Same thing here... lvl 9 character... havent spend my extra life... dc by lag and now is death death... lost my extra life while was offline dunno how.
Maybe its because i die inside a quest and then when kick me out of the quest (since trying to go back in was long) it count as another death?

do the devs even know about this bug?

[Djjinni]

do the devs even know about this bug?

It has been talked about since someone lost their second life on like.. day 2 iirc.

I don't imagine there will be any retroactive lives given back fixes now, and it's probably too late to make changes to the system for the rest of the season so... I guess this is what we get to deal with.




This system was untested and this is how that plays out, again.

Many even predicted the extra lives wouldn't work right, outside of this dc thing at least they seem to be fine

[Cordovan]

My current understanding is that we have been struggling to get a good repro on this, but we are aware of these reports. I am not sure that there is much we can do about it for this season, but if we do the multiple lives thing in the future and do it the way it was done for this season, this is definitely something we will have to look at.

[Sevans]

If you can provide more info.. are you struggling to reproduce it, or struggling to get debugging information while attempting to reproduce it? It sounds like it's pretty consistent - steps to reproduce are just: when you're about to die and have multiple lives, quit the game and if you actually die it will kill all your lives at once. You could have another character in the party to watch it happens if that helps at all.

Thanks for getting back to us about this

[Arkat]

If you can provide more info.. are you struggling to reproduce it, or struggling to get debugging information while attempting to reproduce it? It sounds like it's pretty consistent - steps to reproduce are just: when you're about to die and have multiple lives, quit the game and if you actually die it will kill all your lives at once. You could have another character in the party to watch it happens if that helps at all.

Thanks for getting back to us about this

A better way to try to simulate a disconnect caused by HC server instability would be to disconnect your ethernet cable rather than quit the game.

[fatherpirate]

My current understanding is that we have been struggling to get a good repro on this, but we are aware of these reports. I am not sure that there is much we can do about it for this season, but if we do the multiple lives thing in the future and do it the way it was done for this season, this is definitely something we will have to look at.

Perhaps you will do it in a more 'manual' way instead of automatic?

You get to the magic level (8)
and you get a magic life coin that is BTC in your inventory

there it sits.

you die, you go to deadlands ... where , at your leisure, you can talk to
the demon there and purchase a trip back to the living.

you decide when to activate it

that will solve most issues.

[TPICKRELL]

This happened to me, when the client hung due to server instability and I DCed while in the middle of a fight.

I'm not intentionally sacrificing any of the toons that I have ground out extra lives on to debug it for SSG, but I would start by going into a dungeon, start a fight then pull my ethernet cable, then wait for a minute or two to allow the fight to kill the toon during the simulated server disconnect, plug the cable back in and then kill the client application using task manager, or wait for the client to timeout on its own.

[ahpook]

Perhaps you will do it in a more 'manual' way instead of automatic?

You get to the magic level (8)
and you get a magic life coin that is BTC in your inventory

there it sits.

you die, you go to deadlands ... where , at your leisure, you can talk to
the demon there and purchase a trip back to the living.

you decide when to activate it

that will solve most issues.

There is no need for the coin which is at risk of either duping or being lost. Just talk to the dude in deadland and he will offer you a rez if you have earned one and haven't used it yet. I don't know what they have implemented but if the talk above of applying the lives on login is true it is ridiculous.