Store not loading

[Lauf]

The DDO store is no longer loading for me in-game, regardless of where I try to load it from (character selection, in-game menu, ctrl+S). I get the outer window frame for it but the inside remains black.
This is normal, for a few seconds while it loads, but it does not load regardless of wait time.
I've tried opening a ticket in game, only to find that the help menu doesn't load either, it instead displays a grey screen with the header's message "Welcome to the Dungeons & Dragons Online Help System. Before proceeding with your help request, please take the time to search our Knowledge Base for answers to any questions you may have."
and the body below the header contains a single dot "."
the footer of the window displays "CEF 3 Branch 2924" at the bottom right

any advice on how to access the store?

[Mindos]

any advice on how to access the store?

Try to open the store externally using the selection in the options? Try moving your mouse around on the help page, sometimes that makes the page show up.

[Lauf]

Thank you for these suggestions, unfortunately neither worked for me.
Store is still a black void.

[Moonchicken]

I am having the same issue. Has anyone been able to get this fixed? I want to redeem the free quests coupon.

**EDIT**

Changed the launcher to run the 64 bit version and the store loaded.

[Lauf]

Thanks!!

My launcher was already set to 64 bit, however switching it to 32 bit fixed the store. Thanks for posting your solution!

[Hadzellion]

How do you change that?

[C-Dog]

In the game launcher pop-up (where you type in your password), top-right there's a drop-down triangle - click that and choose "Options"

Select the "General" tab. At the bottom, select "64 bit", and hit "OK".

The launcher will not reload (as it might if you changed an "Option", above), but you should be set!

GL!