VIP Not Giving Access to Content

[Vychos]

Hi,

I was a subscriber some months ago and created some Dragonborns and Tieflings. I lost access to them when I canceled the subscription.

About an hour ago I subscribed again, but I still don't have access to any vip races.

I don't even have the warn on bottom right of the character selection screen saying I am a VIP - it does say premium account though.

There is no problem with my payment, card or whatever....I had some credits in my steam wallet and used them to reaquire the subscription, so it should be working right?

How can I get help?

Thanks in advance.

[TitusOvid]

If this isn't resolved until tomorrow I would put in a bug report https://help.standingstonegames.com/...s/requests/new
My guess is that it takes a while till a transaction from steam to ddo/daybreak goes through. Why, I don't know and yes it would be stupid. And I hope I am wrong.
Welcome back to DDO.

Cheers, Titus.

[Vychos]

I am yet to be contacted about this issue.

I payed, I can't use my characters and there is no response.

Is there any other way to get help? I did create a ticket at SSG as suggested. Still Nothing.
Will those days be given back?

[Enoach]

This did occur over the weekend so maybe there is that in the delay.

I would think that your VIP time would actually go from the time your account is marked as VIP. If not, you should contact Customer Support.

[Vychos]

Thing is the date when my VIP will be over is already stated. The date when I made the payment is also already stated. It just don't give me the benefits of it.

Edit: I even got my 500 DDO points from monthly subscription, but that is it, nothing else, not even the status changed.

[Vychos]

I understand it's probably not easy to address everyone quickly, specially now.

I don't understand how there is not a trial to sort the most urgent issues from the trivial ones. I also understand everyone thinks that their issue is urgent and others trivial.
My personal opinion is that if someone payed you and for some reason didn't receive, there is probably not many things more urgent than that.

Come on guys, help me out. I can't understand how I got the 500DDO points but not the VIP status and not the right to open Elite and use my dragonborn character.

This should not take more than 3 days to solve.