can't access my character - "Your character is still being saved"

[magaiti]

I'm not sure if this is the right place to post this kind of issue, please let me know if there's a better one.
Doesn't seem to be a technical issue on my end, and I'm not sure about online help either, since this toon can't go online.

Server: Argonessen
Character: Arlandina
Early this Friday I had a severe lag issue in Eveningstar, and decided to restart game client, by pressing Alt-F4.
Turned out this was not the brightest idea.
Since then, every time I try to log into the game with this character, I get kicked back into character selection screen with error message "Your character is still being saved".

I have posted an in-game ticket (from a different character on same account) and a mail ticket, but haven't got any response from SSG so far (aside from the standard automated mail reply).

I'm a premium player, eligible for customer support (according to rules described on ddo wiki), since I had purchased 200$ DDO points bundle back on 27th November 2019.


I'm aware there are other similar posts, but my hopes are to attract SSG staff attention and have the problem fixed before weekly server restart.
I really don't want to be the reason for my full static group to refrain from playing DDO for several days.

[HuskyMcSkakey]

I'd expect a long wait, I've been having tickets opened, longest being 19 days now, no response.

[magaiti]

the issue has been fixed! Thanks, SSG!

04/11/20 10:39 PM Greetings! We were able to make an adjustment to your character. You should be able to log in to them now. Thank you for contacting support! - +Prosciutto+
04/10/20 01:59 PM server: Argonessen - Bayanessa

[ASHHHH]

It is now 11 days since my main character is stuck, for me the message was: "there has been an error" and i don't get any answer from SSG help. Does anyone have the same issue?
Ive post tickets in game, a GM post twice "We were able to make an adjustment to your character. You should be able to log in to them now." but it didnt fix the issue for me, even after 2updates.
As i read some people still waiting an answer after 25 days so that's very encouraging.

[Klazan]

I'm not sure if this is the right place to post this kind of issue, please let me know if there's a better one.
Doesn't seem to be a technical issue on my end, and I'm not sure about online help either, since this toon can't go online.

Server: Argonessen
Character: Arlandina
Early this Friday I had a severe lag issue in Eveningstar, and decided to restart game client, by pressing Alt-F4.
Turned out this was not the brightest idea.
Since then, every time I try to log into the game with this character, I get kicked back into character selection screen with error message "Your character is still being saved".

I have posted an in-game ticket (from a different character on same account) and a mail ticket, but haven't got any response from SSG so far (aside from the standard automated mail reply).

I'm a premium player, eligible for customer support (according to rules described on ddo wiki), since I had purchased 200$ DDO points bundle back on 27th November 2019.


I'm aware there are other similar posts, but my hopes are to attract SSG staff attention and have the problem fixed before weekly server restart.
I really don't want to be the reason for my full static group to refrain from playing DDO for several days.

I have also experienced this issue and put in a ticket from another character, except my issue has started during a reincarnation process and having the same "your character is still being saved" message. Also, if trying to continue from the character generation area, when hitting the "Create" button after finishing the selection of race/class/skills/feats - an error box pops up and just says "Unknown."

I also hope to have the issue resolved by the SSG staff and/or a response either via in game ticket or forum.

In game ticket number: 5381390

Update: after the weekly maintenance/world reset/updates - apparently it allowed for access and able to login and TR so guess that's a plus.

[Antiguo]

I have also experienced this issue and put in a ticket from another character, except my issue has started during a reincarnation process and having the same "your character is still being saved" message. Also, if trying to continue from the character generation area, when hitting the "Create" button after finishing the selection of race/class/skills/feats - an error box pops up and just says "Unknown."

I also hope to have the issue resolved by the SSG staff and/or a response either via in game ticket or forum.

In game ticket number: 5381390

Update: after the weekly maintenance/world reset/updates - apparently it allowed for access and able to login and TR so guess that's a plus.

I just had the very same problem, exactly the same: stuck during reincarnation, "character being saved", etc

If i have to wait until wednesday for the weekly manteinance to fix the problem i will be a very ****ed VIP player (and probably not VIP anymore)